HARSHA DIKKUMBURAGE
Abu Dhabi,AUH
Summary
Proven leader in hospitality, adept in inventory management and customer service, with a track record of enhancing operational efficiency and team collaboration. Skilled in employee development and problem-solving, consistently driving team to exceed revenue goals by at least 20%. Goal-driven restaurant management professional with a solid background in front of-house positions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant & Bar Supervisor
BA:TE BY WAWA DINING RESTAURANT LLC
03.2024 - 09.2024
- Customer Service: Provided exceptional service by addressing individual needs efficiently
- Complaint Resolution: Handled complaints professionally and resolved issues promptly
- Team Management: Assigned tasks and workstations based on operational needs
- Operational Oversight: Managed daily tasks including scheduling, ordering, and inventory
- Strategic Planning: Collaborated on setting goals and strategic plans with leaders
- Revenue Analysis: Analyzed reports to track and identify revenue trends
- Menu Development: Updated bar menu with seasonal and holiday promotions in collaboration (50% - 75% profit margin)
- Employee Training: Trained 10 staff on equipment, safety, and customer service standards
- Handled AED 5000 cash on daily basis, which built trustworthiness, and loyalty with owners.
Bar Supervisor
RACLETTE BRASSERIE& CAFE
12.2021 - 02.2024
- Goal Setting: Collaborated with leaders to set organizational goals and strategic plans
- Operational Management: Oversaw daily tasks including scheduling, ordering, and inventory
- Bar Support: Assisted bartenders with restocking supplies and maintaining bar cleanliness
- Event Coordination: Organized special events such as wine tastings and happy hour specials
- Inventory Control: Managed beverage and equipment inventory, reporting shortages as needed
- Bartender Training: Helped train new bartenders on recipes and pouring techniques
- Menu Updates: Updated the bar menu for seasonal and holiday promotions
- Poured and prepared mixed drinks for over 200-300customers daily.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 20% improvement over prior onboarding process.
Bartender
ZETA RESTAURENT & NEOS BAR - ADDRESS DOWNTOWN
01.2020 - 12.2021
- Sales Enhancement: Suggested additional items to boost bar sales and revenue
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bar Waiter
JAU & FIZZ BAR - SOFITEL CORNICHE
07.2017 - 12.2019
- Customer Preferences: Memorized frequent preferences to enhance relationships and loyalty
- Guest Interaction: Engaged professionally with guests to ensure high satisfaction levels
- Menu Presentation: Presented menus, answered questions, and made informed recommendations
- Order Coordination: Worked with bartenders to deliver orders promptly and accurately
- Team Collaboration: Collaborated effectively with kitchen staff during peak periods
- Sales Recording: Entered sales information into POS systems accurately and efficiently
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for classy bar with social relevancy and intentionality.
Waiter - All Day Dining Restaurant
JAZZ & FIZZ BAR - SOFITEL CORNICHE
11.2016 - 06.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for all day dinning restaurant with social relevancy and intentionality.
Restaurant Waiter
KINGSGATE HOTEL
12.2015 - 11.2016
- Customer Greeting: Welcomed & provided menu to customers to ensure a positive dining experience
- Relationship Building: Strengthened bonds with regulars by recalling their food and drink preferences
- Staff Coordination: Communicated with FOH and BOH teams for seamless service and timely delivery
- Sales Enhancement: Upsold additional items to customers to drive increased sales
- Transaction Processing: Used POS systems to process transactions efficiently and accurately
- Table Setup: Prepared tables by setting up linens, dishes, and silverware for customer use
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for all day dinning restaurant with social relevancy and intentionality.
Room Attendant
KING'S GATE HOTEL
11.2013 - 11.2015
- Checked appliances in guest rooms to determine good working order.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
Trainee Waiter
CINNAMON LAKESIDE HOTEL
12.2012 - 06.2013
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Stayed knowledgeable about current menu offerings and daily specials, making informed recommendations to guests based on preferences or dietary restrictions.
- Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for all day dinning restaurant with social relevancy and intentionality.
Crew Member
KFC
09.2011 - 06.2012
- Customer Greeting: Greeted customers warmly and professionally to ensure satisfaction and comfort
- Food Preparation: Prepared food items using established recipes and adhering to safety guidelines
- Payment Processing: Accepted payments and provided change accurately as needed
- Task Coordination: Coordinated with crew members to complete tasks as directed by management
Education
High School Diploma -
Institute of Tourism & Hotel Management
Colombo, Sri Lanka07.2012
G CE (A/L) Examination - Middle School Education
Ashoka College
Colombo, Sri Lanka12.2009
GED -
Sir Baron Jayathilake College
Colombo, Sri Lanka12.2006
Skills
Customer Service
Inventory Management
Organizational Skills
Problem-Solving
Team Collaboration
Upselling strategies
Certification
- Certificate Level Course Restaurant & Bar Service, 07/01/12
- WEST Level 1 Award in Wines, 600/1504/4, 06/01/22
- EFST Certificate, £20236-0082, 06/01/22
Languages
English
Sinhala
Personal Information
- Date of Birth: 09/06/90
- Nationality: Sri Lankan
References
- Rakesh Shetty, Director of Restaurant & Bar, Four Seasons Hotel, India, rakesh.shetty@fourseasons.com, Former Manager
- Sanjeewa Lakmal, Assistant Manager, Royal M Hotel, Abu Dhabi, UAE, fbl.rmad@royalmhotels.com, Former Assistant Manager
Hotelier
As an hotelier, hospitable, presentable and hardworking team player who possess a high standard on making of
personal appearance and hygiene. Always focused sure that every guest is served to the highest possible
standards. Polite and professional attitude towards all patrons. Constantly working hard drive through success in career.
Timeline
Restaurant & Bar Supervisor
BA:TE BY WAWA DINING RESTAURANT LLC
03.2024 - 09.2024
Bar Supervisor
RACLETTE BRASSERIE& CAFE
12.2021 - 02.2024
Bartender
ZETA RESTAURENT & NEOS BAR - ADDRESS DOWNTOWN
01.2020 - 12.2021
Bar Waiter
JAU & FIZZ BAR - SOFITEL CORNICHE
07.2017 - 12.2019
Waiter - All Day Dining Restaurant
JAZZ & FIZZ BAR - SOFITEL CORNICHE
11.2016 - 06.2017
Restaurant Waiter
KINGSGATE HOTEL
12.2015 - 11.2016
Room Attendant
KING'S GATE HOTEL
11.2013 - 11.2015
Trainee Waiter
CINNAMON LAKESIDE HOTEL
12.2012 - 06.2013
Crew Member
KFC
09.2011 - 06.2012
High School Diploma -
Institute of Tourism & Hotel Management
G CE (A/L) Examination - Middle School Education
Ashoka College
GED -
Sir Baron Jayathilake College
Similar Profiles
Harsha DikkumburageHarsha Dikkumburage
Restaurant and Bar Supervisor (Fine Dining) at Bate By Wawa Dining Restaurant LLCRestaurant and Bar Supervisor (Fine Dining) at Bate By Wawa Dining Restaurant LLC
Kyle SmedbergKyle Smedberg
Restaurant Owner/Operator at Ampersea Restaurant, Mission Driven Dining LLCRestaurant Owner/Operator at Ampersea Restaurant, Mission Driven Dining LLC
Francisco CuevasFrancisco Cuevas
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
AHMED GOUDAAHMED GOUDA
Relationship Manager-Private Banking at Dubai Islamic BankRelationship Manager-Private Banking at Dubai Islamic Bank
Muhammad PathanMuhammad Pathan
HR Manager at Royal Jet LLCHR Manager at Royal Jet LLC