Harsha Dikkumburage
Restaurant and Bar Supervisor
Abu Dhabi
Summary
Dynamic hospitality professional with 10+ years of expertise in high-end hospitality settings, enhancing service efficiency by 15% and achieving a 75% customer satisfaction rate. Expert in mixology and bar management, with a flair for guest engagement and upselling strategies. Skilled in staff management and training, significantly boosting customer feedback.
Overview
13
13
years of professional experience
2
2
Certifications
1
1
Language
Work History
Restaurant and Bar Supervisor (Fine Dining)
Bate By Wawa Dining Restaurant LLC
Abu Dhabi
03.2024 - 09.2024
- Led a team of 10, achieving a 15% improvement in service efficiency.
- Streamlined scheduling, ordering, and inventory processes, reducing downtime by 15%.
- Achieved a 75% customer satisfaction rate through effective complaint resolution.
- Conducted daily revenue analysis, identifying trends that boosted sales of profitable menu items by 20%.
- Trained team members, leading to a 15% boost in positive customer feedback.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
Bartender
Raclette Brasserie & Cafe
Abu Dhabi
12.2021 - 02.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Bartender
Address Downtown
Dubai
01.2020 - 12.2021
- Delivered exceptional service, preparing classic and innovative cocktails for 100+ guests daily.
- Designed attractive displays of bottles and glasses to promote beverage sales.
- Answered guest inquiries and provided recommendations, achieving 90% satisfaction rate.
- Assisted with inventory management and reduced beverage waste through efficient operations.
Restaurant and Bar Waiter
Sofitel Luxury Hotels
Abu Dhabi
11.2016 - 12.2019
- Served beverages with precision and attentiveness in a fine dining environment.
- Received over 200 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Poured and prepared mixed drinks for over 100 customers daily.
- Supported the needs of a 15-person wait staff who attended to the specific needs of countless customers daily for peak restaurants with social relevancy and intentionality.
Restaurant Waiter
Kings Gate Hotel
Abu Dhabi
11.2015 - 11.2016
- Demonstrated knowledge of diverse menu offerings, guiding guests toward optimal meal choices based on preferences or dietary requirements.
- Processed POS transactions efficiently, achieving 100% accuracy and enhancing overall transaction reliability.
- Upsold items by a 10% increase in sales per customer through strategic suggestions.
Room Attendant
Kings Gate Hotel
Abu Dhabi
11.2013 - 12.2015
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Maintained hotel safety standards by following proper procedures for handling chemicals and equipment during cleaning tasks.
- Reduced guest complaints by maintaining high standard of cleanliness in all assigned rooms.
Trainee Waiter
Cinnamon Lakeside Hotel
Colombo
12.2012 - 06.2013
- Accurately recorded food and beverage orders, ensuring clear communication with kitchen staff for order accuracy.
- Participated in training to improve job skills and professional knowledge.
- Learned foundational bar operations, including beverage preparation and guest service.
Crew Member
KFC
Colombo
06.2011 - 06.2012
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Sri Lanka Institute of Tourism & Hotel Management
Colombo, Sri Lanka 07.2012 - 12.2012
Skills
Mixology & Classic Cocktails Expertise
Signature Cocktail Creation & Presentation
Extensive Knowledge of Spirits & Wine
Bar management
POS system proficiency
Guest Engagement
Staff management
Staff management
Certification
EFST Certificate
Languages
English
Timeline
Restaurant and Bar Supervisor (Fine Dining)
Bate By Wawa Dining Restaurant LLC
03.2024 - 09.2024
EFST Certificate
06-2023
WSET Level 1 in wines
06-2022
Bartender
Raclette Brasserie & Cafe
12.2021 - 02.2024
Bartender
Address Downtown
01.2020 - 12.2021
Restaurant and Bar Waiter
Sofitel Luxury Hotels
11.2016 - 12.2019
Restaurant Waiter
Kings Gate Hotel
11.2015 - 11.2016
Room Attendant
Kings Gate Hotel
11.2013 - 12.2015
Trainee Waiter
Cinnamon Lakeside Hotel
12.2012 - 06.2013
High School Diploma -
Sri Lanka Institute of Tourism & Hotel Management
07.2012 - 12.2012
Crew Member
KFC
06.2011 - 06.2012