Harsha Dikkumburage
Restaurant and Bar Supervisor
Abu Dhabi
Summary
Dynamic hospitality professional with 10+ years of expertise in high-end hospitality settings, enhancing service efficiency by 15% and achieving a 75% customer satisfaction rate. Expert in mixology and bar management, with a flair for guest engagement and upselling strategies. Skilled in staff management and training, significantly boosting customer feedback.
Overview
13
13
years of professional experience
2
2
Certifications
1
1
Language
Work History
Restaurant and Bar Supervisor (Fine Dining)
Bate By Wawa Dining Restaurant LLC
Abu Dhabi
03.2024 - 09.2024
- Led a team of 10, achieving a 15% improvement in service efficiency.
- Streamlined scheduling, ordering, and inventory processes, reducing downtime by 15%.
- Achieved a 75% customer satisfaction rate through effective complaint resolution.
- Conducted daily revenue analysis, identifying trends that boosted sales of profitable menu items by 20%.
- Trained team members, leading to a 15% boost in positive customer feedback.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
Bartender
Raclette Brasserie & Cafe
Abu Dhabi
12.2021 - 02.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Bartender
Address Downtown
Dubai
01.2020 - 12.2021
- Delivered exceptional service, preparing classic and innovative cocktails for 100+ guests daily.
- Designed attractive displays of bottles and glasses to promote beverage sales.
- Answered guest inquiries and provided recommendations, achieving 90% satisfaction rate.
- Assisted with inventory management and reduced beverage waste through efficient operations.
Restaurant and Bar Waiter
Sofitel Luxury Hotels
Abu Dhabi
11.2016 - 12.2019
- Served beverages with precision and attentiveness in a fine dining environment.
- Received over 200 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Poured and prepared mixed drinks for over 100 customers daily.
- Supported the needs of a 15-person wait staff who attended to the specific needs of countless customers daily for peak restaurants with social relevancy and intentionality.
Restaurant Waiter
Kings Gate Hotel
Abu Dhabi
11.2015 - 11.2016
- Demonstrated knowledge of diverse menu offerings, guiding guests toward optimal meal choices based on preferences or dietary requirements.
- Processed POS transactions efficiently, achieving 100% accuracy and enhancing overall transaction reliability.
- Upsold items by a 10% increase in sales per customer through strategic suggestions.
Room Attendant
Kings Gate Hotel
Abu Dhabi
11.2013 - 12.2015
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Maintained hotel safety standards by following proper procedures for handling chemicals and equipment during cleaning tasks.
- Reduced guest complaints by maintaining high standard of cleanliness in all assigned rooms.
Trainee Waiter
Cinnamon Lakeside Hotel
Colombo
12.2012 - 06.2013
- Accurately recorded food and beverage orders, ensuring clear communication with kitchen staff for order accuracy.
- Participated in training to improve job skills and professional knowledge.
- Learned foundational bar operations, including beverage preparation and guest service.
Crew Member
KFC
Colombo
06.2011 - 06.2012
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Sri Lanka Institute of Tourism & Hotel Management
Colombo, Sri Lanka 07.2012 - 12.2012
Skills
Mixology & Classic Cocktails Expertise
Certification
EFST Certificate
Languages
English
Timeline
Restaurant and Bar Supervisor (Fine Dining)
Bate By Wawa Dining Restaurant LLC
03.2024 - 09.2024
EFST Certificate
06-2023
WSET Level 1 in wines
06-2022
Bartender
Raclette Brasserie & Cafe
12.2021 - 02.2024
Bartender
Address Downtown
01.2020 - 12.2021
Restaurant and Bar Waiter
Sofitel Luxury Hotels
11.2016 - 12.2019
Restaurant Waiter
Kings Gate Hotel
11.2015 - 11.2016
Room Attendant
Kings Gate Hotel
11.2013 - 12.2015
Trainee Waiter
Cinnamon Lakeside Hotel
12.2012 - 06.2013
High School Diploma -
Sri Lanka Institute of Tourism & Hotel Management
07.2012 - 12.2012
Crew Member
KFC
06.2011 - 06.2012
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