Harsha Siddhartha
Dubai
Summary
Dynamic Senior Business Analyst and IT Integrator with over 14 years of experience in leading AI initiatives, digital engagement programs, automation, and IT infrastructure solutions. Expertise in bridging the gap between business and technology to streamline operations and foster innovation within complex multinational environments. Proven track record in leading cross-functional teams, orchestrating impactful congresses, and ensuring compliance with corporate and regulatory standards. Skilled in delivering process optimization, governance, and service excellence across diverse regional markets.
Overview
14
14
years of professional experience
Work History
Senior Business Analyst / Integrator
Eli Lilly
08.2023 - Current
- Served as a Business Integrator, collaborating with Marketing and Medical teams to deliver digital engagement initiatives, automation, and technology solutions that strengthened customer and stakeholder experiences.
- - Business Analysis & Alignment – Translated business requirements into IT solutions ensuring strategic fit and operational impact.
- - Automation & AI – Deployed workflow automation and AI-enabled tools to optimize processes, reduce manual effort, and enable scalability.
- - Programme Leadership – Led projects using Agile and MoSCoW prioritization, ensuring delivery on time, within scope, and with measurable business value.
- - Customer Engagement – Drove adoption of immersive solutions (VR/AR, holograms, Metaverse) enhancing customer and HCP interactions.
- - Analytics & Reporting – Developed interactive dashboards and reports in Power BI, enabling data-driven decision making.
- - Infrastructure & IT Service Delivery – Directed IT operations across affiliates, delivering upgrades, lifecycle refresh, relocations, and security enhancements.
- - Event Technology Leadership – Directed Virtual Meeting Solutions (VMS) and hybrid broadcasting; served as Lead Tech Expert for congresses, launches, and leadership events.
- - Governance & Compliance – Embedded corporate standards, risk frameworks, and governance in all initiatives.
- - Recognition for Innovation – Acknowledged for enabling digital transformation and positioning the affiliate as a regional leader in technology adoption.
IT Account Delivery Manager
Tata Consultancy Services (TCS) – Assigned to Eli Lilly
01.2020 - 07.2023
- Directed IT service delivery across Middle East, Africa, India, CIS, and Russia, leading a cross-regional team of 15. Ensured technology operations aligned with business strategy and delivered consistent service excellence.
- - Directed end-to-end IT operations, delivering reliable, scalable, and compliant services across multiple geographies.
- - Oversaw infrastructure initiatives including system upgrades, device refresh, office relocations, and security enhancements.
- - Partnered with leadership and cross-functional teams to enable digital transformation initiatives.
- - Managed vendor oversight, KPIs, and governance frameworks to ensure compliance, cost-effectiveness, and service quality.
- - Produced IT performance insights for leadership, identifying risks and improvement opportunities.
IT Service Delivery Manager (Assigned to Landmark Group – Retail)
Tata Consultancy Services
08.2018 - 01.2020
- Delivered IT service support for retail operations, ensuring availability of critical systems across multiple locations and enabling seamless business continuity in a high-volume retail environment.
IT Consultant & Vendor Management Partner
IT People (Cognizant Technology Services)
05.2016 - 08.2018
- Ensured SLA adherence and seamless delivery of IT services, managing vendors and integrations for enterprise clients.
IT Administrator
CDK Global
02.2015 - 05.2016
- Managed IT systems, infrastructure, and user support to maintain operational efficiency.
IT Technical Analyst
Dell International
04.2011 - 01.2014
- Delivered global IT support, incident resolution, and documented procedures to strengthen knowledge sharing and service reliability.
Education
Bachelor of Engineering (B.Tech) - Electrical & Electronics Engineering
Jawaharlal Nehru Technological University
01.2011
Skills
- Business Analysis & Delivery – Requirements gathering, stakeholder engagement, Agile/Waterfall, MoSCoW
- Data & Analytics – Power BI dashboards, KPI reporting, advanced Excel
- Automation & AI – Workflow automation, AI knowledge tools, Microsoft Copilot
- IT Infrastructure & Service Delivery – ITIL, ServiceNow, upgrades, security, lifecycle management
- Collaboration & Engagement – VMS, hybrid broadcasting, immersive digital solutions (VR/AR, holograms, Metaverse), Microsoft Teams & SharePoint
- Stakeholder engagement
Professional Highlights
- - Recognised for driving digital transformation through immersive technologies, AI, and automation.
- - Delivered regional IT service excellence across Middle East, India, Africa, CIS, and Russia.
- - Experienced in leading cross-functional teams and vendors to deliver business value, compliance, and cost efficiency.
- - Strong communicator with a track record of turning technical complexity into clear business value.
Personal Statement
“I bring a proven ability to bridge business and technology, delivering innovation, operational excellence, and measurable value in fast-moving, regulated environments.”
Timeline
Senior Business Analyst / Integrator
Eli Lilly
08.2023 - Current
IT Account Delivery Manager
Tata Consultancy Services (TCS) – Assigned to Eli Lilly
01.2020 - 07.2023
IT Service Delivery Manager (Assigned to Landmark Group – Retail)
Tata Consultancy Services
08.2018 - 01.2020
IT Consultant & Vendor Management Partner
IT People (Cognizant Technology Services)
05.2016 - 08.2018
IT Administrator
CDK Global
02.2015 - 05.2016
IT Technical Analyst
Dell International
04.2011 - 01.2014
Bachelor of Engineering (B.Tech) - Electrical & Electronics Engineering
Jawaharlal Nehru Technological University