Harsha Tennakoon

Managing credit portfolio of Rs 4 Bn (48 Mn AED)
Conducted proactive credit risk assessments and customer due diligence reviews for comprehensive understanding of clients
Developed profound understanding of clients' businesses and industries, enriching conversations and achieving fair outcomes
Delivered excellent customer service and proactively sought innovative ways to enhance service quality
Advised clients on financial strategies and tailored solutions to meet unique needs
Provided expert guidance on financial products and services, enhancing client understanding
Managed long-term customer relationships to increase revenue
Secured favorable terms and agreements for clients through effective negotiation
Expanded business sustainably by identifying opportunities to grow the portfolio and enhancing client relationships within network
Complied with relevant regulatory processes with comprehensive understanding of risk management
Achieved profit of Rs 800 Mn (9.5 Mn AED) per annum by adopting needs-based approach, engaging clients and securing new business opportunities
Conducted market research to understand customer base and enhance products
Organized marketing & sales plans and programs to best support business growth and development

• Respond to all front desk queries.
• Identify customer requirement and offer suitable solutions.
• Handling all accounts opening functions including savings, term deposits, current accounts and foreign currency accounts.
• Handling TT transactions, foreign drafts and foreign currencies.
• Handling gold loan operations.