Harshak Prakash Shanku
Dubai,UAE
Summary
Experienced in vendor management and strategic sourcing, with a proven track record in cost reduction strategies and proactive vendor engagement. Adept at procurement strategy planning, budgeting, and forecasting expertise, ensuring optimal decision making. Proficient in MS Office Suite (Excel, Word, Outlook) and customer relationship management. Career goal: to leverage skills in procurement to drive organisational efficiency and growth.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Procurement Assistant & Head Cashier
MRI MANAGEMENT Ltd
07.2024 - 06.2025
- Company Overview: Procurement Assistant & Head Cashier Operations client - (Nammos Restaurant LLC-Dubai MODON RESTAURANTS- L.L.C - O.P.C-Ilios & Nalu -Abu Dhabi Hudariyat Island.)
- Assisted in the procurement of goods and services, maintaining relationships with suppliers and negotiating pricing to secure the best value for the company
- Managed purchase orders and tracked delivery schedules to ensure timely receipt of materials and products
- Conducted market research to identify potential suppliers and evaluate vendor performance, optimizing purchasing decisions
- Supported inventory management by ensuring stock levels were maintained, reducing stockouts and overstock situations
- Coordinated with internal departments to understand supply needs and ensure seamless operations across teams
- Processed invoices and purchase requisitions, ensuring compliance with budget and procurement policies
- Coordinated with store management to maintain stock levels, ensuring seamless customer experience
- Processed customer transactions efficiently using POS system, ensuring accurate cash handling and minimizing errors
- Led and supervised a team of cashiers, ensuring efficient and accurate transactions, achieving a high level of customer satisfaction
- Trained and mentored new cashiers, fostering a strong customer-focused team and maintaining operational efficiency
- Monitored daily cash handling and reconciliation procedures, ensuring compliance with company policies and reducing discrepancies
- Managed end-of-day closing procedures, including cash drawer verification and reporting, to ensure accurate financial records
- Procurement Assistant & Head Cashier Operations client - (Nammos Restaurant LLC-Dubai MODON RESTAURANTS- L.L.C - O.P.C-Ilios & Nalu -Abu Dhabi Hudariyat Island.)
Sr. Customer Experience Executive
Phoenix Palladium
Mumbai, India
08.2024 - 06.2024
- Oversaw the operations department, ensuring the seamless functioning of all retail-related activities
- Maintained excellent relations with retail tenants to facilitate smooth operational work and enhance customer experience
- Managed and coordinated luxurious zone events and promotions, working closely with premium brands to ensure successful execution
- Ensured high standards of customer experience by addressing concerns promptly and maintaining a welcoming environment
- Implemented and monitored safety protocols during mall events to ensure the well-being of customers
- Developed and executed promotional strategies in collaboration with retail brands to drive foot traffic and increase sales
- Led and motivated a team to achieve operational excellence and meet organizational goals
- Identified and resolved operational bottlenecks to streamline processes and improve overall efficiency
- Coordinated with vendors and service providers to ensure timely and quality service delivery
Customer Experience Executive
Oberoi Mall
Mumbai, India
03.2021 - 07.2023
- Managed the billing process for various agencies, ensuring accuracy and timeliness
- Verified and recorded agency attendance for the month to maintain accurate billing records
- Handled SAP for purchase-related activities and effectively utilized the process portal
- Submitted agency bills through the process portal, ensuring all documentation was complete
- Conducted Goods Receipt Note (GRN) for agency bills to confirm receipt of services
- Facilitated bill approval by performing SCES1 transactions in SAP, ensuring compliance and accuracy
Customer Experience Executive
Viviana Mall
Mumbai, India
03.2019 - 02.2021
- Responsible for keeping the consumable consumption data on a daily, weekly, and monthly basis
- Keeping the cleaning equipment health check-up report
- Outsource agencies attendance, deployment, and billing data on monthly basis
- Inventory of mall assets data monthly
- Collecting the MMR data and preparing the PPT for discussion monthly
- Responsible for making the training calendar for the agency staff on a daily, weekly, monthly, and yearly basis
- Responsible for the issues closure, daily checklists completion on Pazo portal
- Responsible for the weekly, monthly kitchen and pest audits
- Ensuring floor and washroom staff should be present on the floor
- Responsible for the overall floor cleanliness and making it ready for great customer experience
- Keeping the washrooms ready and free of snags, considering the hygiene standard
- Retailer snag list to be cross checked and updated on a weekly and monthly basis
- Responsible for all the services must be operation during the mall trading hours
- Keeping the necessary trays stock ready to serve the food outlets
- Deployment of the stewards & janitors on weekdays & weekend
- Floor cleanliness and schedule for polishing
- Responsible for AMC tray cleaning machine and chemical quarterly
- Food court Trays audits on daily basis
Lounge Executive
Viviana Mall
Mumbai, India
06.2018
- Vivian Mall was the first Mall to initiate priority lounge service
- Got an opportunity first to open the wonderful service as a fresher
- The lounge was only for senior citizens, expectant mothers, and Priority club members
Education
MBA - Operations
Welingker institute of management
01.2023 - 06.2025
Post Graduate Diploma - Aviation, Hospitality Travel & Customer Services
B.M.S - undefined
Mumbai university
Skills
- Vendor Management
- Strategic Sourcing
- Cost Reduction Strategies
- Decision Making
- MS Office Suite (Excel, Word, Outlook)
- Customer Relationship Management
- Proactive vendor engagement
- Procurement strategy planning
- Budgeting and forecasting expertise
Languages
English
Gujrati
Hindi
Marathi
Telugu
Personal Information
- Date of birth: 10/19/95
- Gender: Male
Timeline
Sr. Customer Experience Executive
Phoenix Palladium
08.2024 - 06.2024
Procurement Assistant & Head Cashier
MRI MANAGEMENT Ltd
07.2024 - 06.2025
MBA - Operations
Welingker institute of management
01.2023 - 06.2025
Customer Experience Executive
Oberoi Mall
03.2021 - 07.2023
Customer Experience Executive
Viviana Mall
03.2019 - 02.2021
Lounge Executive
Viviana Mall
06.2018
Post Graduate Diploma - Aviation, Hospitality Travel & Customer Services
B.M.S - undefined
Mumbai university
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