Harshani Chathurya Weerasinghe
Satwa
Summary
Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, smooth pick-ups and supply restocking. Keeping customers satisfied and sales high with exceptional service.
Overview
3
3
years of professional experience
Work History
Hotel Waiter
Taj Samudra
Srilanka
01.2021 - 12.2023
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
Receptionist
Galadari Hotel
Srilanka
01.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
High School Diploma -
Defense Services College
Colombo, Sri Lanka12.2021
Skills
- Reservation Management
- Food Presentation
- Personal Grooming
- Order Taking
- Adaptability
Languages
English
Advanced (C1)
Japanese
Upper intermediate (B2)
Timeline
Receptionist
Galadari Hotel
01.2022 - 02.2023
Hotel Waiter
Taj Samudra
01.2021 - 12.2023
High School Diploma -
Defense Services College