HARSHA S CHAURASIA
Dubai
Summary
Location: Dubai, UAE PROFILESUMMARY Highly-skilled and versatile professional with 22+ years of accomplishments in retail & cinema exhibition industry & retail outlets managing operational activities, customer relations, public relations, sales & business development, and front office/back office Strong background in conceiving and executing creative concepts, understanding client requirement, suggest strategic plan as per the targeted revenue. Demonstrated good judgment while working with the team members and clients Experienced in hospitality operations, sales, budget development, staffing & cost control; strong work ethics and the ability to build lasting client relationships. Comprehensive understanding of customer requirements, allocate resources and work assignment for timely deliveries Sound working exposure in designing and deploying sales and marketing strategies, programs and contents to improve sales opportunities
Overview
23
23
years of professional experience
Work History
Duty Manager
Emaar Entertainment LLC, Reel Cinemas Dubai UAE
Dubai
12.2022 - 06.2023
- Actioned and resolved guest feedback to boost service quality
- Stored cash floats and delivered secure banking procedures
- Completed weekly front office rota to guarantee optimal cover for operations
- Managed closing shifts which include staff closing, Box office closing
- Managing & replying to customers email, queries, complaints received via email/online/contact centre
- Handled Private Screening/Birthday bookings/Events
- Handled team of 165 staff to ensure smooth operations of cinema.
Store Manager
Ecity Electronics Dubai UAE, Al Batha Group
02.2022 - 11.2022
- Devised plans to attain maximum sales & margin while controlling expenses within the budget
- Ensured set-up of conducive environment at the store to facilitate purchase decisions and provides excellent customer services
- Monitored sales transactions, customer orders and payments tracking, registered sale and maintained inventory updates
- Tracked sales figures vis-a-vis forecast and interpret trend to facilitate planning
- Maintained a competition radar and communicated timely feedback regarding the product, price, and promotions
- Scheduled floor manpower to customer ratio to adequately meet the customer interface
- Led sales team to provide excellent services through product knowledge
Store Manager
Infiniti Retail Limited, Croma, A Tata Enterprise
09.2020 - 01.2022
- Monitored and controlled expenses through efficient store operations management
- Devised plans to attain maximum sales while controlling expenses within the budget
- Ensured set-up of conducive environment at the store to facilitate purchase decisions and provides excellent customer services
- Monitored sales transactions, customer orders and payments tracking, registered sale and maintained inventory updates
- Tracked sales figures vis-a-vis forecast and interpret trend to facilitate planning
- Maintained a competition radar and communicated timely feedback regarding the product, price, and promotions
- Scheduled floor manpower to customer ratio to adequately meet the customer interface
- Led sales team to provide excellent services through product knowledge
Category Manager
Infiniti Retail Limited, Croma, A Tata Enterprise
07.2019 - 09.2020
- Managing product category - Entertainment (Panel Business) and full line assortment & products by identifying category level opportunities including ownership
- Recommendation and execution of pricing, promotional strategy, product placement
- Maximizing the sales and profit of the categories and achieving planned sales and gross margin
- Developing sales strategies for the product assortments in Entertainment department and ensuring demographic trends are reflective in the process
- Effectively negotiating all buying agreements between the company and respective suppliers
- Leveraging market insights from vendors and external trends to drive overall sales, and presence in the market
Store Manager
Infiniti Retail Limited, Croma, A Tata Enterprise
09.2016 - 07.2019
- Monitored and controlled expenses through efficient store operations management
- Devised plans to attain maximum sales while controlling expenses within the budget
- Ensured set-up of conducive environment at the store to facilitate purchase decisions and provides excellent customer services
- Monitored sales transactions, customer orders and payments tracking, registered sale and maintained inventory updates
- Tracked sales figures vis-a-vis forecast and interpret trend to facilitate planning
- Maintained a competition radar and communicated timely feedback regarding the product, price, and promotions
- Scheduled floor manpower to customer ratio to adequately meet the customer interface
- Led sales team to provide excellent services through product knowledge
Theatre General Manager
Carnival Cinemas
10.2006 - 09.2016
- Led, trained and developed a team of ~110 members involving outsourced employees, maintenance, projection, security, housekeeping, cashier, administration, assistant manager & supervisor
- Developed in-depth insights of the market trends/client feedback to attune business strategies as per the customer's requirements and expectations
- Maintained a record of repeat/loyal customers through database collection and ensured best services are served all the time
- Closely coordinated with external authorities like government officials for renewal of all kinds of licenses for
- Cinema, Police, Collector's office, Entertainment department, Chief fire office, Mantralaya etc
- Effectively planned strategies meeting the set targets and track on trends, opportunities and areas of revenues
- Organized various events like Premier Shows, star visits, movie festivals, wine and cheese festival, opera festival etc.
Senior Customer Care Executive
Gili India Limited
03.2003 - 10.2006
- Keep a track record of moving and non-moving products
- Ordered stock as per the requirement and season, and maintained the inventory
- Trained new joiners and consistently achieved sales targets
- Professionally handled customer complaints and queries
Customer Service Representative
Infowavz International Private Limited
12.2002 - 03.2003
- Guided and processed customer orders and inquiries in a fast-paced environment
- Communicated with customers via phone, email and chat
- Resolved customer issues and provided best possible solutions
- Provided knowledgeable answers to questions about products, pricing, and availability
Administrative Executive cum Personal Assistant
Bit-Tech Services
06.2000 - 11.2002
- Assisted the Director of company in all official activities; managed calendar and travel
- Prepared minutes of meeting, letters and e-mail replies, Documentation (Inward & Outward)
- Closely coordinated with customers and corporate office
- Answered tele enquiries, returned emails and take care of client requests
- Resolves problems / conflicts using conflict resolution skills and creative problem-solving skills
Education
IEMBA - Business Administration and Management
Ural Federal University of Russia, EIILM Sikkim University
India01.2017
Executive Education Program - Business Administration
IES
Mumbai, India01.2012
Bachelor of Arts - Arts And Entertainment Management
Sikkim University
India12.2011
Skills
- Business Administration
- Attention to Detail
- Cash Management
- Staff Training
- Inventory Management
- Process Improvements
- Time Management
- Customer Communication
- Performance Management
- Process Optimization
- Goal Setting
- KPI Monitoring
- Facilities Maintenance
- Service Management
- Resource Allocation
- Policy Implementation
- Work Planning and Organization
- Relationship Building
- Financial Reporting
- Verbal and Written Communication
- Strong Business Acumen
- Customer Service
- Team Development
- Operations Management
Languages
Marathi
First Language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Duty Manager
Emaar Entertainment LLC, Reel Cinemas Dubai UAE
12.2022 - 06.2023
Store Manager
Ecity Electronics Dubai UAE, Al Batha Group
02.2022 - 11.2022
Store Manager
Infiniti Retail Limited, Croma, A Tata Enterprise
09.2020 - 01.2022
Category Manager
Infiniti Retail Limited, Croma, A Tata Enterprise
07.2019 - 09.2020
Store Manager
Infiniti Retail Limited, Croma, A Tata Enterprise
09.2016 - 07.2019
Theatre General Manager
Carnival Cinemas
10.2006 - 09.2016
Senior Customer Care Executive
Gili India Limited
03.2003 - 10.2006
Customer Service Representative
Infowavz International Private Limited
12.2002 - 03.2003
Administrative Executive cum Personal Assistant
Bit-Tech Services
06.2000 - 11.2002
IEMBA - Business Administration and Management
Ural Federal University of Russia, EIILM Sikkim University
Executive Education Program - Business Administration
IES
Bachelor of Arts - Arts And Entertainment Management
Sikkim University
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