HARSHATH KUMAR H
Abu Dhabi
Summary
Results-driven sales and merchandising professional with over five years of experience in retail operations and strategic sales. Proven expertise in roles such as Sales Merchandiser at AJMI Foods and Senior Sales Officer at Bajaj Finserv (MYG Digital), excelling in sales strategy, promotional planning, and customer relationship management (CRM). Skilled in analyzing market trends, managing stock levels, and applying visual merchandising techniques to boost sales and customer engagement. Experienced in team leadership and training, consistently exceeding sales targets and driving profitability through strategic planning, negotiation, and relationship building. Fluent in English, Hindi, Tamil, and Malayalam, with strong communication and problem-solving skills across diverse markets. Currently pursuing a BBA in Marketing and certified in Lean Six Sigma Yellow Belt. Highly adaptable, analytical, and self-motivated, with a focus on delivering results in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SALES MERCHANDISER
AJMI FOODS
01.2022 - 04.2024
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding products
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Managed and maintained purchase orders and invoices.
- Collaborated with 10 sales team to identify and fulfill customer needs.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
SENIOR SALES OFFICER
BAJAJ FINSERV
01.2019 - 12.2021
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Initiated strategy to drive company growth and increase market share and profitability.
- Provided company information and policies to customers upon inquiry and answered questions via phone or email.
- Monitored key business risks and established risk management procedures.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Managed team of 8 members.
- Prospected and secured new business through telesales and relationship building.
- Managed time efficiently in order to complete all tasks within deadlines.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Described product and service details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Trained staff on operating procedures and company services.
- Escalated critical customer issues to supervisor to avoid lost revenue and cancellation.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Created and maintained detailed database to develop promotional sales.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised teams with guidance, support and direction for high-quality customer care.
Education
BBA - MARKETING
ANNAMALAI UNIVERSITY
KERALA2025
AIRCRAFT MAINTENANCE ENGINEERING
MOUNT ZION COLLEGE OF ENGINEERING
KERALA2017
Skills
- Multi Tasking / Quick Learner
- Visual Merchandising
- Sales Strategies
- Promotional planning
- Trend Identification
- Maintaining stock levels
- Negotiation expertise
- Cold-calling
- Upselling strategies
- Complaint Handling
- Team training and development
- Customer Relationship Management (CRM)
Languages
English
Hindi
Tamil
Malayalam
Certification
LEAN SIX SIGMA YELLOW BELT - CSSC
Additional Information
VISA STATUS : VISIT
MARITAL STATUS : MARRIED
DATE OF BIRTH : 24/10/1994
PASSPORT : R5976417
Timeline
SALES MERCHANDISER
AJMI FOODS
01.2022 - 04.2024
SENIOR SALES OFFICER
BAJAJ FINSERV
01.2019 - 12.2021
BBA - MARKETING
ANNAMALAI UNIVERSITY
AIRCRAFT MAINTENANCE ENGINEERING
MOUNT ZION COLLEGE OF ENGINEERING
Similar Profiles
Ibrahim AgeeliIbrahim Ageeli
Computer Engineer at Abdul Ali Al-Ajmi CompanyComputer Engineer at Abdul Ali Al-Ajmi Company
Noel SinoyNoel Sinoy
Quantity Surveyor at ABDUL ALI AL AJMI COMPANYQuantity Surveyor at ABDUL ALI AL AJMI COMPANY
Seham AwadSeham Awad
Document Controller at Nasser Al-Nasser Al-Ajmi Law FirmDocument Controller at Nasser Al-Nasser Al-Ajmi Law Firm