HARSHITA JAIN
New Delhi
Summary
Dynamic leader with a proven track record at Tata Sia Airlines Ltd., specializing in customer engagement and team leadership. Excelled in developing training programs and conducting audits, significantly enhancing customer satisfaction and team performance. Skilled in conflict resolution and CRM, adept at fostering an inclusive environment and driving operational excellence.
Overview
2
2
years of professional experience
Work History
Manager- Customer Engagement
Tata Sia Airlines Ltd.
Delhi, India
11.2022 - Current
- Trainer and Auditor at Tata Sia Airlines Ltd.
- Currently working as Manager for Customer Engagement at Tata Sia Airlines Ltd.
- Developing and Implementing training programs to enhance customer service and satisfaction.
- Conducting audits to ensure compliance with company standards and identify areas for improvement.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborating with cross-functional teams to address customer needs and provide solutions.
Education
Bachelor - English
University of Delhi
03.2016
Diploma - Aviation and Tourism
Aviation Training Institute (IITC)
Delhi, India07.2014
Skills
- Team Leadership
- Conflict Resolution
- Customer Relationship Management (CRM)
- Excellent Communication Skills
- Outstanding Customer Service Skills
- Auditing Processes
- Ms Office
- Team Coaching
- Operational Support
Additional Information
- DOB: 15-November-1995
- Marital Status: Unmarried
- Passport No: Z6501778
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Manager- Customer Engagement
Tata Sia Airlines Ltd.
11.2022 - Current
Bachelor - English
University of Delhi
Diploma - Aviation and Tourism
Aviation Training Institute (IITC)