Harshita Panwar
Dubai,UAE
Summary
Results-driven sales professional with 6+ years in the travel industry, specializing in upselling, client relationship management, and revenue growth. Known for consistently exceeding sales targets by delivering personalized travel solutions and exceptional customer service. Proficient in Amadeus and skilled in turning inquiries into high-value bookings. Now seeking to step into a Sales Manager role to lead teams, drive performance, and contribute to business growth with a customer-centric approach.
Overview
7
7
years of professional experience
4036
4036
years of post-secondary education
Work history
Front Desk Travel Consultant
Rayna Tourism
Dubai, United arab emirates
10.2021 - 09.2025
- Delivered exceptional end-to-end travel experiences to clients by understanding their needs and offering personalized solutions.
- Achieved top-tier sales performance through strategic upselling and cross-selling.
- Handled 24/7 customer support during travel emergencies.
- Built and maintained strong relationships with over 50 hotels across Dubai.
- Worked closely with suppliers and operations teams to coordinate timely service delivery.
- Utilized Techno CRM for end-to-end management of bookings and after-sales service.
- Developed reputation for handling complex bookings, VIP clients, and urgent travel arrangements.
- Supported team training by mentoring new staff on sales techniques and CRM usage.
- Negotiated with vendors and service providers to improve pricing and packages.
- Cultivated a wide network within hospitality and tourism industry.
- Trained and mentored junior consultants in customer service best practices.
Travel Consultant – Dubai Market (Corporate Segment)
Satguru Tours and Travels
Ajmer
03.2019 - 09.2021
- Managed corporate travel bookings for Dubai-based clients.
- Expert in Amadeus GDS, handling air ticketing including issuance, reissuance, cancellations, and refunds.
- Optimized flight bookings to generate high profits.
- Built and maintained relationships with corporate clients.
- Designed cost-effective itineraries for VIP and business travelers.
- Provided end-to-end travel support across time zones.
- Collaborated with suppliers and teams to streamline operations.
- Developed strong knowledge of UAE travel regulations and business travel protocols.
Education
Bachelor of Journalism and Mass Communication - BJMC
IIMM
Senior Secondary Education - 12th Grade
Maheshwari Public School
indiaSkills
- Sales & Upselling
- Client Relationship Management
- CRM Software (Techno CRM)
- Negotiation & Supplier Coordination
- Emergency & Crisis Handling
- Corporate & Leisure Travel Expertise
- Strong Communication & Presentation Skills
- Amadeus (GDS) (Ticket issuance, reissuance, refund)
Personal Information
Languages
English – Fluent
Hindi – Fluent
French – Basic/Elementary
Timeline
Front Desk Travel Consultant
Rayna Tourism
10.2021 - 09.2025
Travel Consultant – Dubai Market (Corporate Segment)
Satguru Tours and Travels
03.2019 - 09.2021
Bachelor of Journalism and Mass Communication - BJMC
IIMM
Senior Secondary Education - 12th Grade
Maheshwari Public School