Harshitha Priya R
Bur Dubai
Summary
Dynamic Microsoft FastTrack Migration Specialist at Robert Bosch, adept in Microsoft 365 Admin and migration strategies. Successfully led enterprise migrations, enhancing customer experience through effective communication and tailored solutions. Proven ability to manage stakeholder relationships and drive team performance, ensuring seamless transitions to the cloud while maintaining high service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Microsoft FastTrack Migration Specialist
Robert Bosch
Bangalore
10.2022 - 07.2024
- For Microsoft's FastTrack migrating customers collaborated to create efficient schedules for moving their email and data to Microsoft cloud, prioritising ease of migration experience.
- Managed communication with various stakeholders during the migration, particularly in the case of enterprise customers.
- Apart from being the first point of contact for enterprise customers also acted as a bridge between the FastTrack Program Team and the customers, ensuring customers were informed of the migration process and challenges through the automated reporting, customized remediation through clear communication (like creating ICM).
- Leading as a group, we provide round-the-clock support by onboarding, monitoring and implementing Tailored remediation, In addition, engaged with relevant support teams such as Microsoft premier support and the fast-track program team as needed to promptly address and resolve migration-related issues.
- Ensuring successful migration Kick offs through pre-flight checks and offering remediation steps for users who encouraged issues during pre-flight checks.
- Updated high-level schedules in internal tools within FastTrack program to provide visibility into upcoming migrations, including migration types and volumes, allowing the FastTrack Migration factory to plan for resource allocation.
- Help ensure the team in maintenance of the quality service by regular audits and customer service standards within FastTrack operations.
- Offering orientation and training to employees within the FastTrack program to maintain staff.
- Leading shifts Managed staff and oversaw department activities to accomplish the FastTrack migration objectives.
- Preparing Biweekly and Monthly data set to gauge team performance and address areas to be improved.
Representative, operations
Concentrix
06.2019 - 02.2020
- Provided support for Etisalat customers, resolving service and billing-related inquiries across voice and data services.
- Delivered consistent and high-quality customer service in a high-volume contact center environment.
- Assisted customers in troubleshooting technical issues, processing requests, and promoting Etisalat products and services.
- Maintained accurate records of customer interactions in the CRM system and ensured timely follow-ups for escalations.
Education
Master of Science - Computer Applications
Mount Carmel College
Bangalore01.2022
Bachelor of Science - Computer Applications
Kristu Jayanti College
Bangalore01.2020
Skills
- Microsoft 365 Admin
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Migration
- PowerShell
- Dynamic 365
- SPMT
- Fasttrack
Certification
AWS Cloud Practitioner, 2C60KV3KWBFE133H, 08/29/26
Languages
- English
- Kannada
- Hindi
- Telugu
- Tamil
Hobbies and Interests
- Reading books
- Painting
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Coursework
- Azure Cloud-B at Bosch
- Basics on information security and privacy at Bosch
- Learning SAP human capital management in LinkedIn
- Getting started with Python in LinkedIn
- Level Up: Python in LinkedIn
Personal Information
- Father's Name: Rajashekar Y
- Date of Birth: 03/01/99
- Gender: Female
Timeline
Microsoft FastTrack Migration Specialist
Robert Bosch
10.2022 - 07.2024
Representative, operations
Concentrix
06.2019 - 02.2020
Master of Science - Computer Applications
Mount Carmel College
Bachelor of Science - Computer Applications
Kristu Jayanti College
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