Harsh Ramling

First 3 years Strategy

• Joined DEI as CTO primarily to lead software development for developing imaging solution and setup Information Technology Framework.
• Successfully developed and executed first 3 years strategy to cost effectively build Imaging solution and have it rolled out across 200 odd attractions globally. Saving USD 3.6 million license fee to third party.
• Implemented Information Security framework securing enterprise data and customer data meeting global compliance policies like GDPR, MLPS, PDPA.

Digital Transformation Strategy

• Next 3 years strategy focused around enhancing customer experience by successfully developing E-commerce platforms on Web and Mobile applications improving sales conversion by 5%.
• Leveraged cloud computing to successfully migrate applications from IAAS to PAAS during pandemic downtime providing 25% cost savings.
• Used emerging technologies like Artificial intelligence for developing Facial recognition, Image/Video transformations and data analytic solutions improving sales conversions by 5%.
• Modernized Monolithic application using Micro-services making application scalable, manageable improving time to market.
• Leverage emerging technology like Augmented Reality to enhancing guest experience on mobile applications increasing revenue by 5%
• Successfully rolled out Business Intelligence solution deriving insights from structured and unstructured data.
• Implemented Enterprise solutions globally like HRMS, ERP and Payroll helping to standardize/automating processes and bringing in efficiency.
• Successful roll out of Zero-Based budgeting providing savings of 300K USD making it sustainable with clear defined levers.

· Successfully transitioned Network and Security infrastructure management services from outsource service provider to in-house saving 20% cost with efficient controls and visibility

· Created infrastructure Security team with clearly defined KPIs, imparting knowledge enabling sustainable NOC/SOC model.

· Implemented ISO 27001 controls/practices leading to successful certification for the Bank

· Deployed SIEM solution for the bank creating visibility across the bank’s Security landscape

· Encountered and dealt with live security incidents ensuring banks data is safe guarded.

· Established Service Desk processes in compliance with ITIL V3 processes meeting 98% SLA

· Successfully rolled out bank projects like 360-degree CRM, Islamic Banking, IBAN implementation

· Successful roll out of Disaster recovery for the bank with RPO in minutes and ensuring half yearly successful live DR drills.

· During Dubai Banks acquisition by ENBD led the project and successfully transitioned Dubai Bank to EIB.

• Deployed Network Operations Centre with HP-Open View suite of solutions to monitor enterprise-wide networks allowing provider to meet defined service level agreements.
• Designed and deployed network solutions
• Designed Network solution for reliance web stores deployed across India

Deployed network operations center providing managed services for 20,000 Sq ft. Data center.