Harun Al Rasheed Abdul Razack
Riyadh
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
7
7
Certificate
4
4
years of post-secondary education
Work History
IS Manager
W S Atkins
Riyadh
06.2014 - Current
- Manage over 800 end users IT support and project requirement
- Manage and deliver major project requirements within Framework and strategy of IT services
- Operate and optimize KSA IS infrastructure and application services according to ITIL and IT services Business Management System
- Produce weekly and monthly reports on IT services activities and cost in KSA and submit to higher management
- Manage and generate Group IS Budget for region quarterly and ensure that budget is cost-effective and financially feasible.
- Manage capacity and availability in line with Service Level Agreements and business requirements such as Hardware, Staff, Network performance etc
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Manage and monitor IT policies, enforcement, process and procedure to achieve SLA in various sector of IT services
- Conduct Business Reviews with Business, Vendors and Third-party service providers to improve quality, productivity and cost optimization.
- Developed and maintained relationships with customers and suppliers through account development
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Manage and coordinate with various global team to carry out major projects and implementation in KSA
- Maximized performance by monitoring daily activities and mentoring team members
- Ensure all IT infrastructure, stock rooms and all IT equipment are maintained as per IT services standard
- Ensure Change management process and procedures for all IT activities in region
- Provide operational input into design and deploy processes as required.
- Provide technical expertise and suggestion to guide team
- Cross-trained existing employees to maximize team agility and performance
- Work closely with Technical services to achieve IT services roadmap for cloud computing and automation
- Enforce policies and process to drive business to embrace new technology and tools
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Ensure agreed KPI are understood and achieved
- Ensure business continuity plans are understood, delivered and rehearsed
- Manage and lead major IT services project delivery in middle east
- On boarded new employees with training and new hire documentation
IT Infrastructure Manager
Dorsch Gruppe
Abu Dhabi
07.2010 - 05.2014
- Plan, design and control of IT infrastructure functions (operation, installation, selecting, managing, procuring IT equipment, computer HW, OS,LAN,WAN, Internet and PC packages)
- Manage and lead IT team
- Implementation, continuous maintenance and enforcement of IT policies, procedures, and standards
- Manage and participate in preparing IT budget, short and long-term planning for IT
- Promotion of technology utilization and improvement of company's business logic and reducing cost.
- Implement IT Help desk for evaluating performance of IT staff and set objectives for performance
- Monitor and improve IT sector productivity and support to end users
- Maintain morale of subordinates and improve their capability through formal or on-the-job training
- Managing and maintaining NEC PABX Phone system and Expense management system.
- Hardware and Software Installations & Configuration of Operating Systems over WDS
- Installing and supporting applications like AutoCAD, Primavera, Auto Turn, MX Roads Etc. for both network and standalone licensing.
- Installation & Configuration of Switches, Routers, VPN,VLAN,WAP's and Firewalls, Workgroup & Domain Configuration, Installation & Configuration of TCP/IP
- Configuration and Implementation of File, Print, DNS, DHCP,IIS, Forefront TMG, DFS, RIS, FTP- Servers, Hosted Exchange Server 2007, WSUS, Bandwidth Management Software's & Backup Server
- Installation and Configuration of Active Directory, Child Domain, Additional Domain, Active Directory Domain and Trust, Secondary Zone, user profiles, roaming & mandatory, restrictions, encryption, NTFS permission, assigning disk quota, Organization Unit, user status & membership & Disk Management, Simple and Advance sharing, common & hidden shares, Drive mapping & MMC
- Installation and implementation of Biometric attendance management device and application software.
- Configuring Hardware profiles, Remote desktop, Remote assistant & Remote administration, Routing & Routers, Software installation through Group Policy
- Implemented network license server to use software efficient and cost effective
- Creating backups of Routers & switches and restoring, using TFTP.
- Implemented and supported network consisting of many Cisco routers, HP Pro curve switches, Gate Protect firewalls and Implemented site-to-site VPN utilizing Gate Protect Firewall to ensure secure and reliable communication between branches.
- Managed all Windows Server 2008 infrastructure; created and managed Active Directory sites and Group Policies, DNS, DHCP, Servers Clustering and , utilized Windows built-in backup utility to back up active directory database, user's data
- Migrated mail system from Lotus Notes to Hosted Microsoft Exchange Server 2007
- Managed network infrastructure across ME offices and site offices
- Implemented and managing Backup using Backup Exec, Windows server Backup and Robocopy according to applications and management's requirement
IT Coordinator
Bindawood Group of Companies
Jeddah
01.2008 - 02.2010
- Plan, Design and implementation of Network infrastructure for New Supermarket and Restaurants.
- Yearly Support and Maintenance plan for Supermarket and Restaurants.
- Provided technical assistance to more than 22 Companies staff and Super/Hyper Market & Restaurants Point of Sales Machines, Weighing Scale, Barcode Printers, assisting with network access, printing, and application software operation.
- Assisted IT team for administration of network of more than 500 users, spanning several other City Offices.
- Manage and monitor jobs such as backup and end of day in JDA implemented in AS/400 -I5
- Provided complete IT support to inventory team doing inventory with Intermec CN2 PDT.
- Power User in JDA Merchandise Management System and Redesign database of JDA for Warehouse. Give technical support to business people in JDA to maintain warehouse system
- Implementation and maintenance of data backup, NAS, and disaster recovery procedures
- Implementation and maintenance of data security including those for any classified or sensitive automated data processing information, also including access control and virus prevention and control
- Support end users and IT equipment
- Network and System Support
- Installing, Configuring, Maintaining & Troubleshooting of Cisco Routers and Manageable Switches for centralized administration.
- Installing, Configuring, Maintaining & Troubleshooting Micros RES SERVER , WS4 & Printers
- Configuring\Administering Domain Users and Groups.
- Configuring Windows server 2000, server2003, Server 2008 services like ADS, DNS, DHCP, and WINS & IIS. ISA server, MS SQL server, Apache Web server, Exchange server
- Installing, Configuring, Maintaining & Troubleshooting FPM (Finger Print Machine For attendance)
- Teamed up with Regional Leads in installations, upgrades, configurations, and troubleshooting of infrastructure devices. Knowledge of procedures allowed for timely response which resulted in minimal downtime.
- 3Com 4500 Family switches, Patch panel and Network Cabinet installation.
- Installing & Troubleshooting Wireless Network (WiFi), Wireless Router, Access point (3Com Products)
- Configuration and up gradation of Anti Virus server.
- Installing, Configuring, Maintaining & Troubleshooting IP telephone and VOIP Phone.
- Maintaining and supporting for more than 300 clients set up in Head Office.
- Taking system state (ADS) Backup for Disaster Recovery
System Engineer
Global Data Solutions
Thiruvanathupuram, Kerala
04.2006 - 01.2008
- Support and manage IT requirements of 50 staff software firm
- System based backup operations
- TCP/IP settings, group policy settings, IIS management and printer and remote software installations.
- Antivirus management, and hardware troubleshooting.
- Configuring and troubleshooting of various services like DNS, AD, DHCP, WINS and VPN.
- Setting up LAN connections and maintaining network, firewall settings, update configurations and firmware.
- Monitor and troubleshoot WAN and routers, connectivity issues
- Install and configure hardware, software, and operating systems for end users
- Resolved issues and escalated problems with knowledgeable support and quality service
Education
B.Tech - Computer Science and Engineering
University College of Engineering
Thiruvanathupuram 08.2001 - 11.2005
Skills
- Team Leadership
- Strategic Planning
- Technology Integration
- Solution Design
- Stakeholder Communications
- Requirements Analysis
- Project Management
- Problem Resolution
- Training & Mentoring
Certification
- ITIL Foundation Certificate V4 in IT Service Management - Dec 2019
- MCSE (Microsoft Certified Solutions Expert)- Cloud Platform and Infrastructure : Sep 2016
- MCSE (Microsoft Certified Solutions Expert) - Server Infrastructure : Dec 2014
- MCSA (Microsoft® Certified Solutions Associate)-Windows Server 2012 : Nov 2014
- ITIL Foundation Certificate in IT Service Management :Feb 2013
- MCITP (Microsoft Certified IT Professional): July 2010
- CCNA (Cisco Certified Network Associate) : Jan 2006
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Tamil
Upper intermediate (B2)
Urdu
Upper intermediate (B2)
Timeline
IS Manager
W S Atkins
06.2014 - Current
IT Infrastructure Manager
Dorsch Gruppe
07.2010 - 05.2014
IT Coordinator
Bindawood Group of Companies
01.2008 - 02.2010
System Engineer
Global Data Solutions
04.2006 - 01.2008
B.Tech - Computer Science and Engineering
University College of Engineering
08.2001 - 11.2005