Haruna Mukisa
Dubai
Summary
Experienced and professional individual with a strong background in the customer service industry, particularly as a front desk attendant and customer service support. Proficient in both front-facing and hospital customer-facing roles, with excellent verbal communication, writing, computer knowledge, and time management skills. Recognized for a responsible nature and ability to collaborate effectively within a team. Committed to delivering exceptional customer service and consistently improving the overall experience.
Overview
3
3
years of professional experience
Work History
FRONT DESK ATTENDANT/SECURITY GUARD
HEMAYA SECURITY SERVICES LLC
06.2023 - Current
- Greet and welcome guests/customers
- Answering all incoming calls and redirecting them to responsible offices
- Answering all customers' questions and forwarding their requests
- Ensure proper and organized record storage and compose emails.
CUSTOMER SERVICE SUPPORT
AL AMAL PSYCHIATRIC HOSPITAL
02.2021 - 04.2023
- Provide hands-on customer service, including customer transactions, prior authorizations, denial and appeals, and case inquiries
- Work with external service providers to resolve claims issues and create positive customer relationships
- Delivering information about a company's offerings
- Answering questions about a company's products or services.
Education
Certificate of Security Guard Occupational (SIRA) - Security And Protective Services
DubaiPoliceAcademy
Dubai, United Arab Emirates05.2023
Certificate Of High School Diploma In Arts - Arts And Entertainment Management
Kibuli High School
Kampala, Central11.2017
Skills
- Customer service
- Communication
- Microsoft
- Issue resolution
- Time management
Languages
English
fluent
Arabic
fluent
Timeline
FRONT DESK ATTENDANT/SECURITY GUARD
HEMAYA SECURITY SERVICES LLC
06.2023 - Current
CUSTOMER SERVICE SUPPORT
AL AMAL PSYCHIATRIC HOSPITAL
02.2021 - 04.2023
Certificate of Security Guard Occupational (SIRA) - Security And Protective Services
DubaiPoliceAcademy
Certificate Of High School Diploma In Arts - Arts And Entertainment Management
Kibuli High School
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