HASAN MARAS
Dubai,United Arab Emirates
Summary
Over 8 years experience performing a wide range of administrative tasks while ensuring customers receive 5 star service in a busy corporate environment. Demonstrated ability to work with a high degree of independence while providing reliable and efficient support to office management A problem-solver who is readily able to assist in many different capacities and works with a high degree of integrity. Able to accurately apply job knowledge and skills to complete all tasks in a timely manner in accordance with company policies and procedures..In long run, adding value to the company and promoting as a manager.
Overview
11
11
years of professional experience
Work history
Guest Relations & Door Manager
BOCA - DIFC
Dubai, United Arab Emirates
2022.05 - 2023.05
- Maintained brand advocacy by ensuring all guest requests were promptly catered to, inspiring team members to go the extra mile to deliver outstanding customer service.
- Expertly handled customers' objections, complaints and comments, ensuring feedback was promptly actioned prior to guests' departure.
- Developed and delivered efficient management of feedback process to inspire continuous improvement across hotel services.
- Facilitated effective communication between reception and [Number] departments to maintain seamless hotel service from arrival to departure.
- Improved and increased efficiency of future service by collecting and inputting relevant guest data onto booking system.
Front Desk Supervisor
Maça Kızı Hotel / Bodrum
2019.04 - 2021.10
Front Desk Supervisor
The LifeCo Detox Center / Bodrum
2018.06 - 2019.04
Night Manager
Hampton By Hilton Kurtköy
İstanbul
2017.05 - 2018.06
Cabin Attendant
Pegasus AIRLINES
İstanbul
2015.08 - 2017.03
Front Desk Supervisor
Gönen HOTEL Yenibosna
İstanbul
2015.05 - 2015.08
Front Desk Supervisor
The LifeCo Detox Center / Bodrum
2014.07 - 2015.05
Night Auditor
Kuum Hotel & Spa / Bodrum
2014.04 - 2014.07
Trainee
Maça Kızı Hotel / Bodrum
Bellboy
2013.05 - 2013.09
Pegasus Hotel Sarıgerme
2012.05 - 2012.10
Education
Tourism
University Muğla University
06.2013
First Aid Training, Occupational Health and Safety Training, Aerodynamics and Meteorology Training, Aviation Terminology, Self Defence - undefined
Gündoğan Fahriye Ilıcak
06.2009
Skills
- COMPUTER SKILLS:
- Fidelio, Opera, Arpies Sistem Otel, OnQ, MICROS, Microsoft Office Programs
- Team player
- [Industry] sales abilities
- Excellent communicator
- Swift problem solver
- Dedicated work ethic
- Exceptional customer service
Interests
SOCIAL ACTIVITIES: , Art, Trekking, Reading, Music, Gaming, Collecting, Pet Care
CLUB & ASSOCIATION MEMBERSHIPS:
AKUT member
Languages
English
Fluent
Turkish
Native
Timeline
Guest Relations & Door Manager
BOCA - DIFC
2022.05 - 2023.05
Front Desk Supervisor
Maça Kızı Hotel / Bodrum
2019.04 - 2021.10
Front Desk Supervisor
The LifeCo Detox Center / Bodrum
2018.06 - 2019.04
Night Manager
Hampton By Hilton Kurtköy
2017.05 - 2018.06
Cabin Attendant
Pegasus AIRLINES
2015.08 - 2017.03
Front Desk Supervisor
Gönen HOTEL Yenibosna
2015.05 - 2015.08
Front Desk Supervisor
The LifeCo Detox Center / Bodrum
2014.07 - 2015.05
Night Auditor
Kuum Hotel & Spa / Bodrum
2014.04 - 2014.07
Trainee
Maça Kızı Hotel / Bodrum
Bellboy
2013.05 - 2013.09
Pegasus Hotel Sarıgerme
2012.05 - 2012.10
Tourism
University Muğla University
First Aid Training, Occupational Health and Safety Training, Aerodynamics and Meteorology Training, Aviation Terminology, Self Defence - undefined
Gündoğan Fahriye Ilıcak