Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic
HASAN MARAS

HASAN MARAS

Dubai,United Arab Emirates

Summary

Over 8 years experience performing a wide range of administrative tasks while ensuring customers receive 5 star service in a busy corporate environment. Demonstrated ability to work with a high degree of independence while providing reliable and efficient support to office management A problem-solver who is readily able to assist in many different capacities and works with a high degree of integrity. Able to accurately apply job knowledge and skills to complete all tasks in a timely manner in accordance with company policies and procedures..In long run, adding value to the company and promoting as a manager.

Overview

11
11
years of professional experience

Work History

Guest Relations & Door Manager

BOCA - DIFC
Dubai, United Arab Emirates
05.2022 - 05.2023
  • Maintained brand advocacy by ensuring all guest requests were promptly catered to, inspiring team members to go the extra mile to deliver outstanding customer service.
  • Expertly handled customers' objections, complaints and comments, ensuring feedback was promptly actioned prior to guests' departure.
  • Developed and delivered efficient management of feedback process to inspire continuous improvement across hotel services.
  • Facilitated effective communication between reception and [Number] departments to maintain seamless hotel service from arrival to departure.
  • Improved and increased efficiency of future service by collecting and inputting relevant guest data onto booking system.

Front Desk Supervisor

Maça Kızı Hotel / Bodrum
04.2019 - 10.2021

Front Desk Supervisor

The LifeCo Detox Center / Bodrum
06.2018 - 04.2019

Night Manager

Hampton By Hilton Kurtköy
İstanbul
05.2017 - 06.2018

Cabin Attendant

Pegasus AIRLINES
İstanbul
08.2015 - 03.2017

Front Desk Supervisor

Gönen HOTEL Yenibosna
İstanbul
05.2015 - 08.2015

Front Desk Supervisor

The LifeCo Detox Center / Bodrum
07.2014 - 05.2015

Night Auditor

Kuum Hotel & Spa / Bodrum
04.2014 - 07.2014

Trainee

Maça Kızı Hotel / Bodrum Bellboy
05.2013 - 09.2013

Pegasus Hotel Sarıgerme
05.2012 - 10.2012

Education

Tourism

University Muğla University
06.2013

First Aid Training, Occupational Health and Safety Training, Aerodynamics and Meteorology Training, Aviation Terminology, Self Defence - undefined

Gündoğan Fahriye Ilıcak
06.2009

Skills

  • COMPUTER SKILLS:
  • Fidelio, Opera, Arpies Sistem Otel, OnQ, MICROS, Microsoft Office Programs
  • Team player
  • [Industry] sales abilities
  • Excellent communicator
  • Swift problem solver
  • Dedicated work ethic
  • Exceptional customer service

Interests

SOCIAL ACTIVITIES: , Art, Trekking, Reading, Music, Gaming, Collecting, Pet Care CLUB & ASSOCIATION MEMBERSHIPS: AKUT member

Languages

English
Fluent
Turkish
Native

Timeline

Guest Relations & Door Manager

BOCA - DIFC
05.2022 - 05.2023

Front Desk Supervisor

Maça Kızı Hotel / Bodrum
04.2019 - 10.2021

Front Desk Supervisor

The LifeCo Detox Center / Bodrum
06.2018 - 04.2019

Night Manager

Hampton By Hilton Kurtköy
05.2017 - 06.2018

Cabin Attendant

Pegasus AIRLINES
08.2015 - 03.2017

Front Desk Supervisor

Gönen HOTEL Yenibosna
05.2015 - 08.2015

Front Desk Supervisor

The LifeCo Detox Center / Bodrum
07.2014 - 05.2015

Night Auditor

Kuum Hotel & Spa / Bodrum
04.2014 - 07.2014

Trainee

Maça Kızı Hotel / Bodrum Bellboy
05.2013 - 09.2013

Pegasus Hotel Sarıgerme
05.2012 - 10.2012

Tourism

University Muğla University

First Aid Training, Occupational Health and Safety Training, Aerodynamics and Meteorology Training, Aviation Terminology, Self Defence - undefined

Gündoğan Fahriye Ilıcak
HASAN MARAS