Hasan Mardini

• Provide guidance, training, and support to staff to ensure high levels of productivity and morale.
• Facilitated monthly training sessions for enhanced staff performance.
• Managed daily operations to increase productivity.
• Track and assess the daily sales performance of each store or department within the assigned area, ensuring targets are met
• Led team meetings, ensured clear communication amongst all members.
• Oversee the daily operations of multiple locations, ensuring that all stores are operating in line with company policies and standards.
• Monitor and maintain high levels of customer service across all locations.
• Communicate effectively with other departments (marketing, HR, etc.) to align on promotions, operational goals.
• Resolve customer complaints or issues promptly and professionally
• Ensured smooth operations with regular maintenance checks.

• Manage multi - branch operations

(City walk, P&co , Dubai mall flagship, Moe Boutique, BLOM)

• Provided training, supervised daily operations, and conducted performance appraisals for the team
• Set sales goals and objectives for the sales team: Established clear sales targets and objectives to guide the sales team toward achieving desired outcomes.
• Processed weekly orders: Coordinated and executed weekly product orders to ensure sufficient stock
• Maintained good housekeeping standards: Ensured a clean and organized store environment in accordance with established standards.
• Ensured timely processing of new receipts, damages, testers, and return to vendors (RTVS): Managed the prompt processing of new stock, damages, testers, and return transactions, optimizing inventory control.
  Planned annual leave and pending days for the team.
• Adhered to Loss Prevention control and compliance procedures: Implemented and enforced loss prevention