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Hasan Shama
Retail Salesman / Sales Agent
Abu Dhabi
Summary
Knowledgeable retail salesperson skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Retail Salesperson
Case X
Istanbul
02.2018 - 07.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked with loss prevention in monitoring shopper behavior.
- Folded and arranged merchandise in attractive displays to drive sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
Retail Assistant
Angel Of Istanbul
Istanbul
04.2016 - 02.2018
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked with loss prevention in monitoring shopper behavior.
Co-Owner
World Telecom
Damascus
07.2014 - 11.2015
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Prepared annual budgets with controls to prevent overages.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Improved operational efficiencies to reduce costs and improve productivity.
Staff Supervisor
Gifty / New Boy
Damascus
05.2010 - 06.2013
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Solicited customer feedback to identify and improve on areas of weakness.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for Number employees.
Education
60% - High School
08.2004 - 07.2005
Skills
Microsoft applications proficiency
Organization
Sales expertise
Store opening and closing
Data Entry
Teamwork and Collaboration
Self-Motivated
Product and service sales
Product promotions
Interests
Languages
Additional Information
Date of birth 26/12/1984
Nationality : Palestinian
Driving License : UAE driving license
Visa status: employment visa
Software
Microsoft office
Timeline
Retail Salesperson - Case X
02.2018 - 07.2023
Retail Assistant - Angel Of Istanbul
04.2016 - 02.2018
Co-Owner - World Telecom
07.2014 - 11.2015
Staff Supervisor - Gifty / New Boy
05.2010 - 06.2013
Al Farabi High School - 60%, High School
08.2004 - 07.2005