Hasantha Yashodha Fernando
Nugegoda
Summary
- Trained and experienced individual specializing in Front Office / Rooms Operations and Hotel and Resort management procedures. Excellent at driving departmental revenue, guest relations skills, and solving customer issues as quickly as possible. Skilled in anticipating needs to minimize guest complaints and inconvenience
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager /Head of the Department
Courtyard by Marriott Colombo
11.2023 - Current
- Driving the Balance Score Card as the HOD.
- Reviewing the P&L and driving rooms profitability.
- Ensuring hiring / career development is conducted adequately to the team.
- Representing the leadership team and carrying out all required tasks of a HOD.
Pre-opening Front Desk Manager
Courtyard by Marriott Colombo
Colombo
12.2022 - 11.2023
- Responsible for commencing Front Office operations as a HOD of the first Marriott Hotel in Colombo
- Trained and developed the team as per Marriott standards
- Developed LSOP's and processes
- Recruited proper talent to the team
- Managed the department in line with P&L.
Asst. Duty Manager
The Hilton Colombo
Colombo
04.2022 - 12.2022
- Performed all necessary functions of a Duty Manager/Night Manager on shift
- Responsible for overall smooth operation in sub departments including Front Desk, Concierge, Guest relations, Valet services, Transportation, Executive Lounge, and the Magic (telephones)
- Drove the team towards increasing KPI's
- Conducted necessary training and development for the team members
- Participated in making the departmental budget and reviewing the P&L
- Took responsibility and worked as a HOD during absence of the Front Office Manager.
Rooms Controller & Front Office Supervision
Weligama Bay Marriott Resort & Spa
Weligama
12.2019 - 09.2021
- Supervised the Front office team
- Owned the daily pre-arrival planning and stay-personalization process
- Managed room inventory to maximize revenue and occupancy
- Managed group and FIT arrivals and departures
- Assisted in creating processes and procedures within the Front Office department
- Performed guest relations function
- Communicated effectively to Rooms Division leaders
- Checked and evaluated reports
- Monitored operational stocks
- Assisted team members in training, evaluating, counseling, motivating, and coaching.
Front office Agent
Weligama Bay Marriott Resort & Spa
Weligama
01.2018 - 11.2019
- Processed guest check-ins, verified guest identity, assigned rooms, and activated/issued room key
- Set up accurate accounts for each guest
- Compiled and reviewed daily reports/logs/contingency lists
- Drove rate through up-selling room brands
- Followed department policies, procedures, and service standards
- Accommodated guest requests
- Notified Loss Prevention/Security of any guest reports of theft
- Developed/maintained positive working relationships
- Informed Manager on Duty/Assistant Front Office Manager about complaints and issues.
Housekeeping industrial training
Cinnamon Lakeside Hotel Colombo
Colombo
07.2016 - 01.2017
- Gained experience and knowledge as a trainee public area attendant and trainee room attendant
- Worked in all housekeeping operations including preparations of rooms and sections, executive floor, banquets, lobby, etc.
Front office industrial training
The Hilton Colombo
Colombo
07.2015 - 01.2016
- Gained experience and knowledge as a trainee MAGIC (call center) agent, trainee front desk agent, doorman, concierge, etc.
Education
4-year Management Degree in Tourism & Hotel Management - Tourism & Hotel Management
Sri Lanka Institute of Tourism & Hotel Management
Sri Lanka03-2023
Diploma - Information And Communication Technology
Pearson Education By Edexcel
Sri Lanka03-2015
Diploma - Accounting And Business Management
Association of Accounting Techniques
Sri Lanka07-2012
GED -
Lyceum International School
Sri Lanka08-2014
Skills
- Pre-Opening Operations
- Inventory Management
- PMS configurations
- Rooms Operations
- Loyalty Operations
- Creating / develop SOP/LSOP's
- Revenue Management
- Training & Development
Accomplishments
- Leading Courtyard by Marriott Colombo towards winning the highest QR Code enrollment award for South Asia 2024.
- Leading Courtyard by Marriott Colombo towards winning the award for highest ITR and Elite Appreciation for Q1 2023.
- Part of the team for achieving two successful pre-opening Brand Standard Audits.
- Awarded Manager of the Quarter for twice and Guest Voice special recognition.
- Part of the team for winning the highest Elite Appreciation for Asia Pacific in the year 2018 with Marriott Resort Weligama.
- Awarded Silver awards and Gold awards as a recognition for Guest Voice and online guest reviews at Marriott Resort Weligama.
- Recognized as the Associate Front of the House 2019 and also in 2018, Brilliant Host Certification for 2019 at Marriott Resort Weligama.
- Have successfully led and conducted the virtual trainings program at Marriott Resort Weligama via Microsoft teams along with Front Office leaders for Front Office team members during the hotel closure (March to July 2020) due to Covid Pandemic.
- Leading the team towards LKR 1 million on room upselling for both months of September and October 2020 (during the pandemic) by managing the hotel inventory in a revenue generating manner as the Rooms Controller at Marriott Weligama
Affiliations
- Member of the organizing committee of the first ever Research Symposium conduct based on Applied Researches done by final year students of the Sri Lanka Institute of Tourism & Hotel Management Colombo.
- Was a team member of the school Basket Ball team (Under 13, 15 & 17).
- Hobbies include working out and motor cycle riding
Certification
- Certified as Departmental Trainer under Marriott Hotels & Resorts.
Personal Information
- Age: 28
- Date of Birth: September 16th, 1996
- Gender: Male
- Nationality: Sinhalese
- Marital Status: Unmarried
- Religion: Buddhist
References
To be submitted via request.
Disclaimer
I hereby declare that the above particulars are true and correct to the best of my knowledge and in the event of any information being found false or incorrect, my candidature will be liable to be cancelled. Thank you for considering me.
Timeline
Assistant Front Office Manager /Head of the Department
Courtyard by Marriott Colombo
11.2023 - Current
Pre-opening Front Desk Manager
Courtyard by Marriott Colombo
12.2022 - 11.2023
Asst. Duty Manager
The Hilton Colombo
04.2022 - 12.2022
Rooms Controller & Front Office Supervision
Weligama Bay Marriott Resort & Spa
12.2019 - 09.2021
Front office Agent
Weligama Bay Marriott Resort & Spa
01.2018 - 11.2019
Housekeeping industrial training
Cinnamon Lakeside Hotel Colombo
07.2016 - 01.2017
Front office industrial training
The Hilton Colombo
07.2015 - 01.2016
4-year Management Degree in Tourism & Hotel Management - Tourism & Hotel Management
Sri Lanka Institute of Tourism & Hotel Management
Diploma - Information And Communication Technology
Pearson Education By Edexcel
Diploma - Accounting And Business Management
Association of Accounting Techniques
GED -
Lyceum International School
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