Haseem Afees
Systems Engineer
Abu Dhabi
Summary
Experienced IT Systems Engineer with over 10 years of expertise in designing, implementing, and managing enterprise IT infrastructure. Specialized in VMware, Microsoft, and Storage technologies, with proven success in system migrations, virtualization, and infrastructure optimization. Adept at ensuring business continuity, enhancing system performance, and delivering reliable IT services in fast-paced environments.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Systems Engineer
MIDEAST DATA SYSTEMS
12.2017 - Current
- Design, install, configure, and maintain internal and customer-facing servers, storage devices, AD servers, and backup systems.
- Proactively manage and maintain server and data center infrastructure to ensure high availability and optimal performance of mission-critical systems.
- Administer and support core Microsoft, Linux, Oracle, VMware, and Hyper-V technologies.
- Establish, maintain, and manage Active Directory accounts, including installation, modification, and maintenance of systems and utility software.
- Define guidelines and methods for installation and management of host operating systems, disk arrays, fiber channel switches, tape libraries, and components of converged/hyper-converged systems.
- Implement and monitor patch management systems, ensuring timely application of relevant updates following Change Management processes.
- Administer and support backup infrastructure, including schedules, testing, retention, and recovery procedures.
- Develop and execute project plans, risk assessments, and contingency strategies to ensure smooth IT operations.
- Assist with evaluation and recommendation of hardware, software, and technology vendors.
- Conduct regular system maintenance, identify opportunities for system enhancements, and maintain detailed records for auditing and compliance purposes.
- Provide continuous support, including system updates/upgrades, and resolve software-related issues efficiently.
- Collaborate with Product/Solution/Application Management teams and end users to ensure successful implementation of solutions.
- Implement system quality standards and ensure compliance across relevant team
Systems Engineer
MIDEAST DATA SYSTEMS
12.2017 - Current
- Design, install and configure internal and customer facing servers, storage devices, AD servers, Backup System.
- Proactively manage and maintain Server and all Data Centre related systems infrastructure services.
- Administer and support core Microsoft, Linux, Oracle, VMware and Hyper V technologies.
- Establish, maintain and manage users Active Directory accounts. Install, modify and maintain systems and utility software on server computer systems. Provide server support related to other software.
- Establish guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries and other component related to converged and hyper converged systems.
- Ensure high availability and acceptable levels of performance of mission critical host computer resources.
- Ensure Patch Management systems are in place and make sure relevant patches are applied on timely manner following the Change Management Process.
- Administer and support information backup infrastructure, backup schedules, testing and retention.
- Develop and implement project plans, risk assessments and contingency plans.
- Assist with hardware, software and related technology vendor evaluation and recommendations.
- Regularly conduct system maintenance activities and recommend solutions for system enhancement.
- Record and maintain system maintenance records for auditing / compliance / reporting purposes.
- Provide continuous support to relevant systems, identification and implementation of the required system updates/ upgrades as well as the resolution of all software related issues.
- Liaise between the Product/Solution/Applications Management team and the end users internally and externally to ensure the successful solution implementation.
- Implement system quality standards and ensure compliance across the Product/Solution/Applications Management team.
IT Officer
NATIONAL REFERENCE LABORATORY
06.2017 - 12.2017
- Manage network infrastructure with firewalls, L3 switches, VPNs etc.
- Configure, maintain & deploy software and windows via GPO/ SCCM.
- Manage & monitor all backup (Offline backups) regularly.
- Patch all windows server with latest updates.
- Active Directory Management, users, computer and polices.
- Maintain all IT Assets via Asset Management tool.
- ITIL based ticket system (Manage Engine Service Desk) for raising any issue related to IT.
- Email configuration & device encryption on office mobile phones.
- Plan and perform regular and scheduled maintenance upgrades.
- Conduct regular health checks on Servers & PCs.
- Install and configure computer hardware, operating systems and applications.
- Responding to incidents and requests, ensuring they are resolved effectively and efficiently against SLA's.
- Address high priority operational/production issues and ensure SLA'S are met.
- Pro-actively provide information to users on the progress of outstanding support calls.
- Responsible for building technical documentation, reports, guidelines, procedures and ensure they are shared with users.
- Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
- Provide support for troubleshooting and fixing end user laptop, desktop, printer and mobile issues.
- Provide support for network devices, servers and storage on premise, remote and cloud Services.
- Design, develop, implement and coordinate systems, policies and procedure.
- Ensure security of data, network access and backup systems.
- Install, configure & manage Citrix XenApp & Applications.
- Create new user accounts with email quota, Lync and shared drive access.
- Manage all locally hosted VMWare Servers.
IT Systems Engineer
AL QUDRA SPORTS MANAGEMENT L.L.C
01.2015 - 05.2017
- Establish technical network, upgrade the systems and ensure its smooth operations.
- Responsible to ensure smooth operations of the technical devices such as LAN, Desktops, printers, laptops.
- Train the end users in utilizing the devices and communication networks proficiently.
- Suggest solutions to streamline the business processes reduce time and improve productivity.
- Plan and keep budget and submit for approval of IT expenditure.
- Negotiate or review contracts with service and material providers keep materials up to date and adequate.
- Responsible for the technical and administration aspects of the companies Oracle and SQL database infrastructure.
- Installing and maintaining databases of various applications.
- Taking part in the preparation and execution of technical tests.
- Daily maintenance of firewall protection and file security.
- Maintenance and Support of web-based interfaces for Oracle ERP and web applications.
- Plan, organize, control and evaluate IT and electronic data operations.
- Design, develop, implement and coordinate systems, policies and procedures.
- Manage and set up new hardware following IT policies and procedures.
- Manage the IT recycle program for the organization.
- Ensure security of data, network access and backup systems.
- Experience of SQL Server and Exchange Server 2012, Active Directory with a Hyper V/VMware environment.
- Respond to and log calls, escalating calls as required with key support vendors.
- The first point of contact for staff on collection of new hardware and replacement hardware from the Group.
- Provide AV support and presentation projectors support to staff.
- SQL Server Administration:
- Installation, administration, replication and maintenance of SQL server instances.
- Create Users and assign permissions based on the level of database access the user would need.
- Once created the database Backups, monitor those backups are being performed regularly.
- From time to time, recover the databases to a specific point of time, as per the requests.
- Troubleshoot various problems that arise in a day-to-day work and fix the issues by using queries.
- Documenting major changes to the SQL Server.
IT Coordinator
LIWA TRADING ENTERPRISES
01.2013 - 01.2015
- Resolve and document software, hardware, network, telephone and connectivity problems.
- Maintain more than 250 stores across GCC (UAE, Qatar, Oman, Bahrain, Kuwait, Egypt).
- POS machine installation and configuration (IBM, TOSHIBHA, HP, NCR, WINCOR).
- Assist users with issues and problems from a variety of sources including proprietary and MS Office applications and Microsoft Operating Systems 98, 2000 and XP, win 7, Win 8, Win 10.
- Order all site computer related equipment and maintain asset tracking.
- Perform low-level maintenance and resolve problems of all printers.
- Schedule, monitor and log server backups.
- Respond to incoming help requests from end users via telephone and email and provide users with prompt resolution.
- Provide training on all Microsoft Office Suite of programs and personal computer, cell phone, desk phone and other related Equipment.
Education
Bachelor of Computer Applications - undefined
CCS University
Meerut, IndiaAdvanced Diploma - undefined
Desktop and Laptop Chip Level Engineering
Skills
- System Administration
- Storage Administration
- Network Administration
- Service Desk Management
- Application/ERP Administration
- End-user Support and Training
- SCCM Administration
- Desktop/Server hardware support
- Exchange Server Administration
Back up & Recovery Administration
- AV/Endpoint Protection Administration
- SQL Server Administration
- Website Administration
- Virtualization
Certification
Microsoft Certified: AZURE Administrator
Technical Profile
- System Administration-Manage server infrastructure, user accounts, permissions, and policies; handle monitoring, patching, and troubleshooting
- Storage Administration: Administer storage infrastructure, including SAN/NAS, clustering, and backup solutions, ensuring reliability and high availability
- Network Administration: Manage and troubleshoot network systems, including LAN/WAN, TCP/IP, DNS, DHCP, VPN, and firewall configurations for optimal uptime
- Service Desk Management: Oversee IT service desk operations using ITIL-based tools (ManageEngine, Remedy, HPSM, IBM Maximo) to ensure timely incident resolution and end-user support
- Application/ERP Administration: Oversee ERP systems, performing configuration, user management, and troubleshooting to ensure system efficiency and reliability
- End-User Support & Training: Provide technical assistance, troubleshoot issues, and deliver training to ensure efficient use of IT systems and applications
- SCCM Administration: Manage application and OS deployments, software updates, and endpoint configuration through SCCM
- Desktop/Server Hardware Support: Provide hardware support for servers and workstations, including upgrades, repairs, and preventive maintenance
- Office 365 Administration: Manage users, mailboxes, licenses, and security settings; ensure smooth operation of Office 365 services
- Backup Administration: Configure and monitor backup solutions, perform regular restores, and maintain disaster recovery readiness
- AV/Endpoint Protection Administration: Configure, monitor, and maintain endpoint security software to protect servers, desktops, and networks
- SQL Server Administration: Install, configure, and maintain SQL Server databases; perform backups, replication, and performance tuning
- Virtualization Administration: Manage VMware and Hyper-V environments, including cluster configuration, storage provisioning, and high availability setup
- Hyperconverged Infrastructure: Deploy, configure, and manage HCI solutions, integrating compute, storage, and networking for simplified operations
Timeline
Systems Engineer
MIDEAST DATA SYSTEMS
12.2017 - Current
Systems Engineer
MIDEAST DATA SYSTEMS
12.2017 - Current
IT Officer
NATIONAL REFERENCE LABORATORY
06.2017 - 12.2017
IT Systems Engineer
AL QUDRA SPORTS MANAGEMENT L.L.C
01.2015 - 05.2017
IT Coordinator
LIWA TRADING ENTERPRISES
01.2013 - 01.2015
Bachelor of Computer Applications - undefined
CCS University
Advanced Diploma - undefined
Desktop and Laptop Chip Level Engineering