HASHIM ALAMIN

Work History

IT Administrator

Manar Alkhaleej Holding

Dubai

10.2022 - Current

Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
Reviewed deficiencies based on internal audits and suggested remedies.
Designed staffing plans for newly opened facilities locations, organizing hiring and training scenarios to verify availability of competencies at each facility.
Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Monitoring and maintaining networks and servers.
Creating user accounts and performing access control, also adding and removing users as per management request from various systems such as Outlook, Access control and time attendance systems.
Documenting processes, as well as backing up and archiving data.
Supervising and mentoring IT department employees, as well as providing IT support.

IT Support Engineer

Boxit4me, KSK Logistics

Dubai

07.2021 - 10.2022

Provided Tier 1 IT support to non-technical internal users through desk side support services.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Installed and configured PC devices, printers, laptops in the organization and joined them to the company domain and network also applied group policy management on the devices as per the management request.
An extensive knowledge in Outlook and how to establish a connection to the company domain, also adding multiple users and groups.
Explained security measures in simple terminology to help users understand malware and phishing threats.
Researched product and issue resolution tactics to address customer concerns.
Configured hardware and granted system permissions to new employees.
Maintained availability of the WAN/LAN using various monitoring tools.
Administrated Microsoft azure platform and Salesforce platform.
Documented support interactions for future reference.
Configured Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) servers.
Administrated Mail Exchange Server, Office 365 and BMC Remedy.
Performed Desktop Support, hardware maintenance and software troubleshooting.
Deployed and performed Layer 2 protocols (VLAN, Spanning-tree, Port-Security, MAC filtering).
Deployed and performed Layer 3 protocols (routing OSPF, EIGRP, RIP, Static route, ACL, Port-Forwarding).
Configured and performed Network Address Translation protocols (SNAT & DNAT).
Configured Wireless LAN Controller (WLAN), Access-Point (Cisco, Omni-Access).
Provided detailed training to end-users to maximize productivity.

IT Support engineer

Update Technology

Khartoum

10.2018 - 10.2020

Designed and deployed Group Policies within an Active Directory Environment leading to 95% decrease in data breaches
Troubleshot system and network problems, diagnosing and solving hardware and software faults that resulted in effective cost savings
Set up and managed network hardware including desktop computers, laptops, printers and fax machines in line with company policies
Installed multiple platform workstations, such as Linux, Windows 10, macOS, to test hardware and software compatibility
Answered and resolved 50+ customer queries per day via telephone, email and live chat support tickets
Performed Security Layer activities such as (FortiGate Firewall, PaloAlto, site to site vpn, security rules, zones, app-control, URL filtering)
Installed, configured and supported network equipment including servers, switches, routers, Firewalls
Analyzed network information to determine and plan network troubleshooting to maximize network uptime
Administrated Microsoft azure platform, windows server 2012/2016 ( DC,DHCP,DNS,AD,GPO,Fileserver,ADFS,ADCS)
Configured Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) servers
Administrated Mail Exchange Server and Office 365
Performed Desktop Support, hardware maintenance and software troubleshooting
Deployed and performed Layer 2 protocols (VLAN, Spanning-tree, Port-Security, MAC filtering)
Deployed and performed Layer 3 protocols (routing OSPF, EIGRP, RIP, Static route, ACL, Port-Forwarding)
Configured and performed Network Address Translation protocols (SNAT & DNAT)
Configured Wireless LAN Controller (WLAN), Access-Point (Cisco, Omni-Access)
Installed and configured IP CCTV systems and associated Access Control Systems and Intercom systems.

ELV Engineer

Smart Home Tecnology

Khartoum

10.2017 - 10.2018

Installed and configured IP CCTV systems and associated Access Control Systems and Intercom systems.
Coordinated with vendors to identify and procure appropriate equipment necessary for project completion.
Evaluated project scope to estimate costs and set timelines for project delivery.
Managed team of employees, overseeing hiring, training and professional growth of employees.
Evaluated CCTV signal quality and performance with computers, networks and software.
Repaired and Configured CCTV systems.
Provided Training to the Customer Personnel.
Utilization of Technical Manuals from Manufacturers to Troubleshoot Systems.
Completed the Paper work as directed by the Management.
Installed and configured IP Intercom, access control, fire alarm and SMTV.
Installed and configured intruder alarm systems and sound systems.
Termination and splicing of fiber optic cables.

Quality Assurance Engineer

MTN Sudan

Khartoum

04.2015 - 04.2016

Tested current products and identifying deficiencies.
Documented integration issues and vulnerabilities and outlined improvement recommendations.
Assessed software bugs and compiled findings along with suggested resolutions for development team members.
Suggested solutions to identified product problems.
Investigated product quality in order to make improvements to achieve better customer satisfaction.
Planed, created and managed the overall Quality Planning strategy.
Collaborate with the Product Development team to ensure consistent project execution.
Identified quality assurance process bottleneck and suggest actions for improvement.
Oversees continuous improvement projects.
Collected quality data.
Identified key KPIs for product quality.
Prepared and presented reports and metrics to Senior Management.

Summary

Overview

Work History

IT Administrator

IT Support Engineer

IT Support engineer

ELV Engineer

Quality Assurance Engineer

Education

Bachelor of Science - Electrical Engineering (Telecom Engineering)

Skills

Certifications

References

Work Availability

Timeline

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