Summary
Overview
Work history
Education
Skills
Hobbies
Languages
Certification
Affiliations
References
Timeline
Generic

Hashim Kolthodi Salahudheen

Jumeirah 3,Dubai

Summary

Accomplished travel coordinator with extensive expertise in overseas tours, executive travel, and hospitality service. Proficient in managing hotel accommodations, travel research, and itineraries while ensuring seamless guest experiences. Demonstrates strong communication skills and administrative support capabilities. Adept at team supervision and staff training within the hospitality industry. Career goals include advancing to a senior role in travel management to further enhance operational efficiency and customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Holiday Supervisor

Al Arif Sons Travels
Dubai
01.2024 - Current
  • Conducted performance appraisals with employees for career development discussions.
  • Led team meetings, ensured clear communication amongst all members.
  • Improved team efficiency by implementing new scheduling practices.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Fostered a positive work culture to boost employee morale.
  • Ensured smooth operations with regular maintenance checks.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Logged daily activities and notable incidents during production shifts.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Managed daily operations to increase productivity.

Administrative officer

Al Arif Sons Travel
Dubai
08.2022 - 01.2024
  • Assisted in arranging meetings for smoother communication channels.
  • Offered administrative support to the management team resulting in enhanced operations.
  • Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
  • Organised monthly reports to maintain record accuracy.
  • Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.

Travel Consultant

Al Arif Sons
Jumeirah 3, Dubai
02.2015 - 07.2022
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Asked open-ended questions to better ascertain client needs and determine best travel offerings
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
  • Completed accurate reservations for business travelers at point of sale
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
  • Arranged travel accommodations for groups, couples, executives and special needs clients
  • Maintained and updated corporate traveler profiles with current information
  • Developed process improvements and long-term business strategies through analysis of customer feedback

Counter Staff

Akbar travels
kozikode
02.2013 - 07.2014
  • Resolved customer complaints and fostered customer retention and loyalty
  • Delivered top quality customer service in professional manner while managing multiple tasks
  • Offered information regarding sale promotions and new products
  • Processed order transactions, including debit and cash operations
  • Recorded accurate customer orders utilizing company computer system
  • Delivered updated and accurate information in response to guest inquiries
  • Answered guest questions, delivering most accurate and updated information available
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations
  • Executed all daily tasks and assisted other team members when needed
  • Talked pleasantly with customers while taking orders and promoted positive image for business

Education

Master of Business Administration - Human Resource and Marketing

DR.C.V.RAMAN UNIVERSITY
Khandwa / India
08.2019 - 10.2021

BBA - Business Administration

Vinayaka Missions University
Salem, TN
08.2009 - 02.2012

Some College (No Degree) - IATA Foundation , Hospitality & Airport Management

Akbar Academy
Kozhikode, KL

High School Diploma - Commerce

I.C.H.S.S Shanthapuram
Perinthalmanna / India
04.2001 -

Skills

  • Overseas tours
  • Hotel accommodations
  • Travel research
  • Travel insurance
  • Executive travel
  • Itineraries
  • Travel agency accounting
  • Communication skills
  • Hospitality service expertise
  • Guest accommodations
  • Hospitality industry
  • Travel coordination
  • Administrative tasks
  • Computer knowledge
  • Team supervision
  • Staff training
  • Administrative support
  • Knowledge of TSA policies

Hobbies

I enjoy being physically active, and spend a lot of time playing sports and team games because it keeps me fit and my mind will be happy always

Languages

English
Advanced
Hindi
Intermediate
Malayalam
Native

Certification

IATA UFTA certification


Affiliations

Reading and listening to historical stories

Playing and watching cricket



References

References available upon request.

Timeline

Holiday Supervisor

Al Arif Sons Travels
01.2024 - Current

Administrative officer

Al Arif Sons Travel
08.2022 - 01.2024

Master of Business Administration - Human Resource and Marketing

DR.C.V.RAMAN UNIVERSITY
08.2019 - 10.2021

Travel Consultant

Al Arif Sons
02.2015 - 07.2022

Counter Staff

Akbar travels
02.2013 - 07.2014

BBA - Business Administration

Vinayaka Missions University
08.2009 - 02.2012

High School Diploma - Commerce

I.C.H.S.S Shanthapuram
04.2001 -

Some College (No Degree) - IATA Foundation , Hospitality & Airport Management

Akbar Academy

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Hashim Kolthodi Salahudheen