Hashim Kolthodi Salahudheen
Jumeirah 3,Dubai
Summary
Accomplished travel coordinator with extensive expertise in overseas tours, executive travel, and hospitality service. Proficient in managing hotel accommodations, travel research, and itineraries while ensuring seamless guest experiences. Demonstrates strong communication skills and administrative support capabilities. Adept at team supervision and staff training within the hospitality industry. Career goals include advancing to a senior role in travel management to further enhance operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Holiday Supervisor
Al Arif Sons Travels
Dubai
2024.01 - Current
- Conducted performance appraisals with employees for career development discussions.
- Led team meetings, ensured clear communication amongst all members.
- Improved team efficiency by implementing new scheduling practices.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Implemented company policies effectively, maintained high standards of service delivery.
- Coordinated with other supervisors to maintain consistency across shifts.
- Fostered a positive work culture to boost employee morale.
- Ensured smooth operations with regular maintenance checks.
- Trained new hires and set up mentoring relationships to drive team performance.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Logged daily activities and notable incidents during production shifts.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Managed daily operations to increase productivity.
Administrative officer
Al Arif Sons Travel
Dubai
2022.08 - 2024.01
- Assisted in arranging meetings for smoother communication channels.
- Offered administrative support to the management team resulting in enhanced operations.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Organised monthly reports to maintain record accuracy.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
Travel Consultant
Al Arif Sons
Jumeirah 3, Dubai
2015.02 - 2022.07
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Asked open-ended questions to better ascertain client needs and determine best travel offerings
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Completed accurate reservations for business travelers at point of sale
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Maintained and updated corporate traveler profiles with current information
- Developed process improvements and long-term business strategies through analysis of customer feedback
Counter Staff
Akbar travels
kozikode
2013.02 - 2014.07
- Resolved customer complaints and fostered customer retention and loyalty
- Delivered top quality customer service in professional manner while managing multiple tasks
- Offered information regarding sale promotions and new products
- Processed order transactions, including debit and cash operations
- Recorded accurate customer orders utilizing company computer system
- Delivered updated and accurate information in response to guest inquiries
- Answered guest questions, delivering most accurate and updated information available
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Executed all daily tasks and assisted other team members when needed
- Talked pleasantly with customers while taking orders and promoted positive image for business
Education
Master of Business Administration - Human Resource and Marketing
DR.C.V.RAMAN UNIVERSITY
Khandwa / India 2019.08 - 2021.10
BBA - Business Administration
Vinayaka Missions University
Salem, TN 2009.08 - 2012.02
Some College (No Degree) - IATA Foundation , Hospitality & Airport Management
Akbar Academy
Kozhikode, KLHigh School Diploma - Commerce
I.C.H.S.S Shanthapuram
Perinthalmanna / India 2001.04 -
Skills
- Overseas tours
- Hotel accommodations
- Travel research
- Travel insurance
- Executive travel
- Itineraries
- Travel agency accounting
- Communication skills
- Hospitality service expertise
- Guest accommodations
- Hospitality industry
- Travel coordination
- Administrative tasks
- Computer knowledge
- Team supervision
- Staff training
- Administrative support
- Knowledge of TSA policies
Hobbies
I enjoy being physically active, and spend a lot of time playing sports and team games because it keeps me fit and my mind will be happy always
Languages
English
Advanced
Hindi
Intermediate
Malayalam
Native
Certification
IATA UFTA certification
Affiliations
Reading and listening to historical stories
Playing and watching cricket
References
References available upon request.
Timeline
Holiday Supervisor
Al Arif Sons Travels
2024.01 - Current
Administrative officer
Al Arif Sons Travel
2022.08 - 2024.01
Master of Business Administration - Human Resource and Marketing
DR.C.V.RAMAN UNIVERSITY
2019.08 - 2021.10
Travel Consultant
Al Arif Sons
2015.02 - 2022.07
Counter Staff
Akbar travels
2013.02 - 2014.07
BBA - Business Administration
Vinayaka Missions University
2009.08 - 2012.02
High School Diploma - Commerce
I.C.H.S.S Shanthapuram
2001.04 -
Some College (No Degree) - IATA Foundation , Hospitality & Airport Management
Akbar Academy