Hasnaa El Khattabi

· Coordinated all administrative and operational activities for Chairman, managing complex schedule of meetings, appointments, and travel arrangements.

· Effectively managed all aspects of the Chairman's personal affairs, showcasing expertise in coordinating household staff, organizing personal appointments, and upholding strict confidentiality when handling financial records.

· Diligently oversaw and mentored team of administrative staff, offering comprehensive training and support while efficiently delegating tasks to promote productivity and successful task completion.

· Served as key intermediary, connecting Chairman with internal and external stakeholders. Facilitated effective communication with board members, investors, and senior executives.

· Established and nurtured valuable partnerships with critical vendors, suppliers, skillfully negotiated contracts to optimize operational efficiency, and achieved cost-effective outcomes.

· Assisted in development and implementation of HR policies and procedures, ensuring compliance and effective communication within the organization.

· Supported in HR-related activities, such as employee onboarding, performance management, and policy implementation.

· Manage all aspects of the CHRO's travel arrangements, including booking flights, accommodation, transportation, and preparing detailed itineraries.

· Assisted in the creation and execution of impactful employee engagement initiatives, fostering a positive work culture and enhancing employee satisfaction.

• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Organized and coordinated conferences and monthly meetings.
• Answered high volume of phone calls and email inquiries.

· Managed all aspects of restaurant reservation system, including taking bookings, managing cancellations, and maintaining accurate records.

· Managed customer feedback and complaints with a focus on prompt and effective issue resolution, resulting in consistently high levels of customer satisfaction.

· Handled guest inquiries, concerns, and complaints in a professional and courteous manner, striving to resolve issues to the guest's satisfaction.

• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Planned and implemented promotional activities to increase customer satisfaction.