Hassaan Murtazvi
Project manager
Dubai
Summary
Highly competitive, self-starter who is organized, disciplined, and goal-oriented. Excellent communication skills demonstrated by ability to work under all circumstances and with all people of diverse background. Quickly learned how to work with any team and be one of them. To increase the shareholder value and maximizing profit by improving the operational efficiencies and maximum utilization for the available resources. And finally welcome the challenge of solving any problems.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Project Manager
Skylines Tax Consultancy
Dubai
9 2017 - Current
- Currently handling the overall IT operations of entire group, Supervise IT professionals, ensure all services are up and running includes Network, PBX and other Apps.
- Plan and procure IT related tools, Upgrade infra according to business needs.
- Manage & supervise Tele sales Team who generates leads for different business/campaigns, I.e. DU Telecom, Etisalat, Taxation, Real Estate.
- Established back offices in other countries for lead generation and operation related tasks as it's cost-efficient practice.
- Worked on various projects related to Administration, Software implementation, Customer support.
- Enhanced the process of provision of tech tools to other departments, Implemented CRM for record keeping & better visibility to management on business operations which helped increasing the overall performance of the departments.
Operation Manager
Skylines Telecommunication - Etisalat channel partner
Dubai
05.2015 - 09.2017
- Made the operations swift & fast
- Cleared the backlog of broadband orders which were pending for more than six months along with new submissions around 100.
- Changed the existing working procedures and in two months, orders get cleared in 24 hours cycle
- Increased the rate of activation in a month from 20% to 75% with better quality assurance.
Processing Head
Calltronics Call Center
Dubai
05.2013 - 05.2015
- Managed processing operations, developed and implemented long-range goals, objectives, and priorities
- Planned, scheduled, and controlled work of processing division
- Provided technical advice to processing committee concerning overall automation priorities
- Managed, supervised, trained, and evaluated assigned staff.
Support Executive
Calltronics Call Center
Karachi
05.2011 - 05.2013
- Quality check of order documents
- Verification of the orders
- Answering the queries of customers
- Processing the orders & maintaining the order sheet
- Follow up with the clients for the delivery of services.
Education
Bachelors in Arts -
Karachi University
Karachi Pakistan 01.2011 - 04.2013
Skills
Project Management
Operations Management
People Management
Strong decision maker
Complex problem solver
Innovative
Multi tasking & Time management
Service-focused
Certification
Scrum Master - International Scrum Institute
Milestones Achieved
- Migration from Google Workspace to Office365
- Transition from VC Dialer to 3CX calling platform
- Established lead generation offices at Pakistan.
Timeline
3CX Basic Certificate
01-2023
Operation Manager
Skylines Telecommunication - Etisalat channel partner
05.2015 - 09.2017
Processing Head
Calltronics Call Center
05.2013 - 05.2015
Support Executive
Calltronics Call Center
05.2011 - 05.2013
Bachelors in Arts -
Karachi University
01.2011 - 04.2013
Project Manager
Skylines Tax Consultancy
9 2017 - Current
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