HASSAM MAQSOOD MUGHAL BASHIR
Dubai
Summary
Sales Associate with over 4 years of experience in the retail sector, consistently surpassing performance targets and building lasting customer relationships. Highly skilled in consultative sales techniques, customer service excellence, and team leadership. Known for a results-oriented approach and ability to foster brand loyalty through superior customer interactions. Proficient in handling high-pressure environments, multitasking, and providing tailored solutions to clients.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
Xpressions Style - Safeer Group
10.2023 - Current
- Oversee daily branch operations to ensure exceptional customer service and smooth instore experiences
- Lead and motivate a team of staff, ensuring they meet sales targets and service quality standards
- Implement strategies for increasing sales, customer retention, and operational efficiency
- Analyze sales data and customer feedback to make informed decisions on inventory and product offerings
- Handle customer complaints and queries to maintain a high level of satisfaction
Branch Supervisor
V Perfumes
12.2020 - 03.2021
- Supervised branch operations, ensuring high-quality customer service and compliance with company policies
- Trained and mentored staff, promoting product knowledge and effective sales techniques
- Managed store inventory, ensuring stock levels were maintained and best-selling products were available
- Monitored team performance and addressed areas for improvement to maintain high standards of service
Retail Sales Associate
V Perfumes
12.2018 - 11.2020
- Assisted customers in selecting perfumes and related products by understanding their preferences and needs
- Drove sales through suggestive selling, upselling, and cross-selling techniques
- Ensured customers had an excellent shopping experience by providing in-depth product knowledge and answering queries
- Worked as part of a team to achieve monthly sales targets and store goals
Business Development Executive
V Perfumes
10.2018 - 11.2018
- Identified and developed new business opportunities to expand the company's client base
- Worked with the marketing team to generate leads and develop promotional strategies
- Presented products and services to potential clients, ensuring they were fully informed about product offerings
Education
Bachelors - Business Administration
Szabist University
01.2017
Foundation Program -
Manipal University
01.2012
IGCSE - O-Level
The Westminster School
01.2011
Skills
- Customer Service
- Sales & Upselling
- Team Leadership
- Multitasking & Time Management
- Problem Solving
- Communication
Languages
English
Arabic
Urdu
Personal Information
- Date of Birth: 06/12/92
- Gender: Male
- Nationality: Pakistani
Hobbies and Interests
Perfumes & Oud Collection: Passionate about collecting perfumes and studying raw materials used in fragrance creation. Regularly watch documentaries on the perfume industry and stay updated on new product launches.
Timeline
Assistant Branch Manager
Xpressions Style - Safeer Group
10.2023 - Current
Branch Supervisor
V Perfumes
12.2020 - 03.2021
Retail Sales Associate
V Perfumes
12.2018 - 11.2020
Business Development Executive
V Perfumes
10.2018 - 11.2018
Foundation Program -
Manipal University
IGCSE - O-Level
The Westminster School
Bachelors - Business Administration
Szabist University
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