Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Languages
Timeline
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Hassan Abdelelah Hassan Ahmed

Hassan Abdelelah Hassan Ahmed

Ajman,UAE

Summary

Detail-oriented professional specializing in customer communication, email management, and lead generation. Proven track record in facilities oversight and data entry, ensuring operational efficiency and precise record-keeping. Strong problem-solving skills enhance client satisfaction and streamline processes. Focused on utilizing expertise for growth in fast-paced environments.

Offering strong candidate with leadership qualities and strategic mindset. Knowledgeable about driving business growth, managing cross-functional teams, and fostering innovation. Ready to use and develop strategic planning, team leadership, and business development skills in [Desired Position] role.

Overview

10
10
years of professional experience

Work history

CEO

Tabseet Businessmen Services
Ajman, UAE
03.2023 - 04.2025
  • Strategised long-term goals and objectives with steady focus on mission accomplishment.
  • Fostered a culture of innovation for product development success.
  • Created vision for company direction, resulted in clear organisational objectives.
  • Improved business resilience with risk management strategies.
  • Targeted operational inefficiencies to improve profit margins.
  • Advanced training programmes, boosted employee skills and performance levels.
  • Chaired board meetings for effective decision-making process.
  • Developed corporate policies, improved ethical standards across the organisation.
  • Partnered with management team to optimise operations and reduce costs.
  • Reviewed reports from subordinate management to identify areas of opportunity.

Field Statistical Surveyor

Dubai Data and Statistics Establishment
Dubai
03.2023 - 06.2023
  • Conducted statistical surveys as part of a digital transformation project.
  • Ensured the accuracy and reliability of collected data to enhance data quality.
  • Collaborated with cross-functional teams to optimize data collection methodologies.
  • Developed detailed reports and presentations summarizing survey findings.
  • Maintained strict attention to detail and adhered to project timelines.

Call Center Agent

RTA
Sharjah
09.2016 - 08.2019
  • Utilized persuasive communication and negotiation techniques to exceed performance targets.
  • Resolved complex customer issues, leading to a 15% improvement in resolution times.
  • Adapted quickly to changing customer service protocols, ensuring smooth operations.
  • Participated in ongoing training to stay updated on industry best practices.

Call Center Agent

TNS
Dubai
06.2015 - 08.2016
  • Managed high-volume inbound calls, providing prompt and accurate information.
  • Collaborated with a diverse team to improve customer satisfaction by 20%.
  • Proactively shared knowledge within the team to enhance overall performance.
  • Consistently met and exceeded service and call time targets.

Education

Student - Civil Engineering

University of Sharjah

Skills

  • Customer communication
  • Email management
  • Lead generation
  • Facilities oversight
  • Data entry
  • Problem resolution

Personal Information

  • Date of birth: 06/21/97
  • Nationality: Sudanese
  • Marital status: Single

Custom

Available upon request.

Languages

English
Proficient (C2)
Arabic
Proficient (C2)

Timeline

Field Statistical Surveyor

Dubai Data and Statistics Establishment
03.2023 - 06.2023

CEO

Tabseet Businessmen Services
03.2023 - 04.2025

Call Center Agent

RTA
09.2016 - 08.2019

Call Center Agent

TNS
06.2015 - 08.2016

Student - Civil Engineering

University of Sharjah

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Hassan Abdelelah Hassan Ahmed