Hassan Abu Sbeih

• · Drive lead and opportunity management and sales funnel execution at dealers
• · Implement marketing and sales excellence programs , train dealers on capabilities and processes required to achieve operational excellence
• · Lead services growth focused on cap & cap developments
• · Lead multiple services growth initiatives execution in EAME in collaboration with business partners

· Deliver the annual total parts business plan for the assigned dealer territories (construction equipments)

· Develop aftermarket solutions growth opportunities and execute targeted marketing campaigns.

· Implement aftermarket solutions industry account plans for customer accounts, adopt and advocate for sales funnel management method, support dealer market intelligence

· Optimize parts sales variance utilization to drive incremental top line revenue and deliver business plan.

Keep CRM and internal systems up to date with sales pipelines and SV spending.

· Deliver SEM (CAT subsidiary) parts business plan set to dealers, implement parts marketing campaigns and incentive programs.

· Conduct monthly business reviews with dealers, identify parts sales opportunities and products available to aftermarket to grow parts revenues, report VOC , VOD and industry trends for future planning and product developments

· Lead parts management excellence and support dealer parts operations capability

· Support service capability development and service excellence; drive visible changes to dealer’s service operations, service coverage, and technical capability.

· Supervise and manage the work progress of services, repairs, overhauling of CAT machines and gensets, and lead service technicians for in house and field service

· Identify service needs, plan work orders to meet repairs deadlines, match workers to jobs and prepare quotations

· Support CVA implementations and maintain excellence in customer service through monitoring WIP and the standard hours