Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
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Hassan Abushreiha

Dubai,United Arab Emirates

Summary

Detail-oriented Business Analyst with expertise in project management and process improvement, with 10 years of experience in the banking industry. Skilled in analyzing complex data sets and identifying areas for improvement. Proficient in Agile methodologies and experienced in leading cross-functional teams to deliver successful projects on time and within budget.

Overview

7
7
years of professional experience

Work history

Business Analyst

Testhouse LTD
Dubai, United Arab Emirates
09.2016 - 02.2018

Client: National Bank of Fujairah

• Conducting detailed business analysis to identify opportunities for improvement.

• Collaborating with cross-functional teams to define and implement project plans.

• Playing a pivotal role in project management and overseeing successful project delivery.

• Analyzing financial data and trends to provide strategic insights.

• Improve business direction by prioritizing customers and implementing changes based on collected feedback.

• Conduct interviews with key business users to collect information on business processes and user requirements.

  • Collaborated with diverse teams to gather and document precise business requirements for alignment with organisational goals.
  • Delivered end-to-end IT systems and business change projects in line with project specifications.
  • Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.

SharePoint Business Analyst

Atribs Metscon
Dubai, United Arab Emirates
02.2018 - Current

Client: Ras Al khaimah Bank

  • Delivered RAKMore, RAKEmpower, RAKElite, RAKSelect and other customerengagement features such as RAKMoney Transfer, Wallet capability and Bill Payment offers for Rakbank UAE.
  • Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
  • Applied strong analytical skills to translate business requirements into effective technical solutions.
  • Documented process flows and implemented requirements for functional improvements.
  • Designed and implemented business solutions to align with objectives and industry best practices.
  • Delivered end-to-end IT systems and business change projects in line with project specifications.
  • Spearheaded risk assessments, identifying potential challenges and opportunities with key initiatives.
  • Distilled complex data into actionable solutions and simplified concepts to guide business strategy.
  • Uncovered root causes of complex business challenges and guided management with data-driven insights.
  • Conducted in-depth impact analyses, assessing potential effects of proposed initiatives on organisation.
  • Prepared comprehensive analyses and reports for management to inform strategic decision-making.
  • Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
  • Analysed business processes, systems and data to identify opportunities for enhancement and efficiency.
  • Collaborated with cross-functional teams to implement operational improvements and business strategies.

Education

Bachelor Of Science - Medicine And Surgery

October 6 University
Cairo

Skills

  • Business Tools: RTC, OPPM, Planview, SharePoint, Blueprint
  • Testing Tools: HP Quality Center, ALM, JIRA
  • Database Tools: SQL SERVER, ORACLE, SAS
  • Requirements Gathering and Analysis
  • Data Analysis and Visualization
  • Process Mapping and Improvement
  • Agile and Scrum Methodologies
  • Business Process Modelling
  • Use Case Development
  • User Acceptance Testing (UAT)
  • Project Management
  • Change Management
  • Risk Management

Accomplishments

• Delivered RAKMore, RAKEmpower, RAKElite, RAKSelect and other customer engagement features such as RAKMoney Transfer, Wallet capability and Bill Payment offers for Rakbank UAE.

  • Increased company revenue through the implementation of cost-saving measures.
  • Led a team in analyzing customer behaviour data, resulting in a 10% improvement in customer retention rates.
  • Streamlined a complex business process, resulting in a 30% reduction in production time.
  • Identified and resolved operational inefficiencies, reducing operational costs by 20%.
  • Developed and executed a training program for internal stakeholders, resulting in a 20% increase in data literacy across the organization.
  • Led a team in conducting data-driven user research, resulting in a 40% improvement in user satisfaction ratings.

Languages

Arabic
Native
English
Fluent
German
Elementary

Additional Information

Nationality: Jordanian

Date of Birth: 14-04-1985

Marital Statu: Single

Hobbies: Travel, Research, Reading, Sport

Timeline

SharePoint Business Analyst

Atribs Metscon
02.2018 - Current

Business Analyst

Testhouse LTD
09.2016 - 02.2018

Bachelor Of Science - Medicine And Surgery

October 6 University
Hassan Abushreiha