Hassan Ali
Abu Dhabi,United Arab Emirates
Summary
Accomplished Sales Executive with 09 years of experience in consistently promoting Merchant Loans, Bank Guarantees, Credit Cards and Auto Loans. Passionate expert and valuable banking consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers to accomplish sales goals while maintaining strong professional relationships. Talented Sales Executive bringing enthusiasm and eagerness to learn new skills with banking sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
14
14
years of professional experience
Work History
Sales Executive
DERBY MARKETING (ENBD)
Abu Dhabi, United Arab Emirates
03.2023 - Current
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Examined customer loan applications for loan approvals and denials.
- Utilized risk management strategies to attain high loan approval rates.
Senior Sales Executive
SIRAJ FINANCE (PJSC)
Abu Dhabi, United Arab Emirates
02.2022 - 01.2023
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Conducted vendor assessments and due diligence of packaged platforms.
- Made decisions and recommendations about extending lines of credit.
- Offered competitive commercial banking solutions and retail financing options.
- Dealt with bank guaranties, tender bonds, advance payment, performance and retention bonds.
- Cultivated strong customer relationships by providing tailored advice and services.
Sales Executive
FINTREK MARKETING (ENBD)
Abu Dhabi, United Arab Emirates
09.2020 - 11.2021
- Assisted customers with questions and inquiries to provide information regarding credit card.
- Researched and provided best credit card available deals that suits customers' needs.
- Built strong relationships with customers to increase sales and loyalty.
- Recommended products and services to meet customers' credit card and banking needs.
- Leveraged deep knowledge and understanding of credit card industry to handle customer inquiries with increasing complexity and achieved sales targets.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Islamic Finance Executive
ABU DHABI ISLAMIC BANK
Abu Dhabi, United Arab Emirates
12.2014 - 08.2019
- Assisted customers with questions and inquiries to provide information regarding covered card.
- Researched and provided best covered card available deals that suits customers' needs.
- Built strong relationships with customers to increase sales and loyalty.
- Recommended products and services to meet customers' covered card and banking needs.
- Leveraged deep knowledge and understanding of covered card industry to handle customer inquiries with increasing complexity and achieved sales targets.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Assistant Manger-Customer Care
DHA-Teleman
Islamabad, Pakistan
04.2012 - 10.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
Call Centre Executive
THE MEDICAL OUTFITS & BEYOND
Islamabad, Pakistan
03.2010 - 12.2012
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Led daily team meetings to review performance, set targets and motivate staff.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
Education
High School Diploma - Economics
Millat College Jhang
Jhang, PakistanDiploma - Microsoft Office
S. S. Memorial School
Sahiwal, PakistanSkills
- Credit Bureau Information
- Cold Calling
- POS Transaction
- Revenue Growth
- Sales Performance Analysis
- Sales Expertise
- Report Writing Skills
- Retail Knowledge
- Goals and Performance
- Lead Generation
- Customer Needs Assessment
- Interpersonal and Written Communication
- Client Representation
- Profit Target Achievement
Languages
English
Advanced
Arabic
Intermediate
Urdu
Native
Punjabi
Native
Accomplishments
- Achieved 135% target in Q1 and Q2 of 2018 in Abu Dhabi Islamic Bank.
Timeline
Sales Executive
DERBY MARKETING (ENBD)
03.2023 - Current
Senior Sales Executive
SIRAJ FINANCE (PJSC)
02.2022 - 01.2023
Sales Executive
FINTREK MARKETING (ENBD)
09.2020 - 11.2021
Islamic Finance Executive
ABU DHABI ISLAMIC BANK
12.2014 - 08.2019
Assistant Manger-Customer Care
DHA-Teleman
04.2012 - 10.2014
Call Centre Executive
THE MEDICAL OUTFITS & BEYOND
03.2010 - 12.2012
High School Diploma - Economics
Millat College Jhang
Diploma - Microsoft Office
S. S. Memorial School
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