HASSAN ALI MOHD SALEH
Summary
Experienced and dedicated telecom professional with over 27 years of progressive experience across customer service, technical support, sales, and team leadership roles. I aim to contribute to a forward-thinking organization where I can apply my deep operational knowledge, people management skills, and service excellence mindset to drive performance and deliver outstanding results.
Overview
26
26
years of professional experience
Work History
Technical Trainee – ENG-PMAT
Etisalat
01.1999
- Supported maintenance work and diagnostics in PMAT operations
- Observed and assisted with equipment configuration and testing
Technical Trainee – ENG-VMC
Etisalat
01.1998
- Learned basic mechanical and electrical principles in a hands-on workshop
- Gained early exposure to engineering tools, equipment, and safety protocols
Duty Manager
Etisalat
01.2011 - Current
- Supervised daily operations to ensure high service quality and customer satisfaction
- Managed shift scheduling and performance for support teams
- Handled escalations and resolved complex service issues
- Conducted staff training and continuous development sessions
- Ensured adherence to company policies and KPIs
- Total Experience: 27+ Years
Customer Support Executive
Etisalat
01.2007 - 01.2011
- Responded to customer inquiries and complaints across multiple channels
- Delivered efficient solutions to technical and billing issues
- Provided accurate product and service information to customers
- Collaborated with backend teams to escalate and resolve service tickets
- Maintained high levels of customer satisfaction and loyalty
Senior Sales Executive
Etisalat
01.2005 - 01.2007
- Managed and grew a portfolio of business and VIP customers
- Developed customized telecom solutions based on customer needs
- Conducted regular follow-ups and client visits to maintain relationships
- Trained junior sales staff on service features and selling techniques
- Consistently achieved and surpassed revenue targets
Sales Executive (Grade 4)
Etisalat
01.2003 - 01.2005
- Promoted Etisalat's services and packages to walk-in customers and SMEs
- Prepared service proposals and handled service upgrade requests
- Assisted with market campaigns and roadshows
- Maintained customer databases and issued daily sales reports
- Developed a strong understanding of product portfolio
Technician I / PMAT
Etisalat
01.2000 - 01.2001
- Supported PMAT engineering operations (Performance Monitoring and Analysis Tools)
- Conducted routine diagnostics and maintenance on field devices
- Assisted engineers with network tests and system performance tracking
- Ensured timely reporting and escalation of system issues
- Gained practical knowledge in telecom systems and tools
Education
Diploma - IT
Higher Colleges of Technology
01.2004
High School Diploma - undefined
Secondary Technical School
01.1998
Skills
- Microsoft Office XP (Word, Excel, PowerPoint, Access)
- Familiar with Windows systems, internal ticketing systems, and basic IT troubleshooting
LANGUAGES
Fluent in Arabic, English, and Urdu
Training
- 1999 – Course in Windows 95
- 2000 – Basic Circuits, Parts 1, 2 & 3
- 2000 – Basic Electronics
- 2000 – Dealing with Difficult Customers & Solving Complaints
- 2002 – ADSL Overview for Sales Staff
- 2004 – Mobile for Business Sales
- 2006 – Product Training: Wireless & Voice
- 2006 – Product Training: Data & e4Me
- 2008 – Developing the Quality Mindset
- 2009 – Mastering Customer Retention
Timeline
Duty Manager
Etisalat
01.2011 - Current
Customer Support Executive
Etisalat
01.2007 - 01.2011
Senior Sales Executive
Etisalat
01.2005 - 01.2007
Sales Executive (Grade 4)
Etisalat
01.2003 - 01.2005
Technician I / PMAT
Etisalat
01.2000 - 01.2001
Technical Trainee – ENG-PMAT
Etisalat
01.1999
Technical Trainee – ENG-VMC
Etisalat
01.1998
High School Diploma - undefined
Secondary Technical School
Diploma - IT
Higher Colleges of Technology
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