Hassan Bashir Ssekandi
DUBAI
Summary
EXECUTIVE PERSONAL PROFILE.
Driven customer service agent with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Executive
MAGID AL FATTAIM
01.2020 - 02.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Informed customers of upcoming promotions and deals to boost sales.
Customer Service /Call Center Representative
HEXAWARE TECHNOLOGIES-Dubai-UAE
11.2021 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Sam Iga Memorial College
Kampala-Uganda10.2017
Skills
- Loyalty Programs
- Issue Escalation
- Sales Expertise
- Presentation Skills
- Customer Service
- Online Chat
- Accurate Recordkeeping
- Call Center Operations
- Product Promotion
- Active Listening
Accomplishments
- Customer Call Centre Agent Training Certificate
- Advanced Certificate of Education – Uganda
Certification
- Employee of the month, Hexaware Technologies - FEB, MAR and MAY
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service /Call Center Representative
HEXAWARE TECHNOLOGIES-Dubai-UAE
11.2021 - Current
Customer Service Executive
MAGID AL FATTAIM
01.2020 - 02.2022
High School Diploma -
Sam Iga Memorial College
- Employee of the month, Hexaware Technologies - FEB, MAR and MAY
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