HASSAN ETTAHRAOUI
Office Manager / Executive Secretary / PA - BBA
Sharjah
Summary
Highly skilled CEO Executive Secretary/ Office Manager with 12 years of experience in government and non government sectors. Exceptional organizational abilities and adept at managing complex schedules correspondences, and administrative tasks. Proven track record of providing seamless support to high-level executives, ensuring efficient operations and successful outcomes. Strong communication and multitasking skills.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Officer – CEO Officer
Salik Dubai
5 2023 - Current
- Provide comprehensive and high-level administrative support to the CEO, overseeing schedules, coordinating meetings, and travel arrangements.
- Adhering to a standard of excellence, ensuring that the materials are polished, comprehensive, and effectively convey key information, contributing to the professionalism of CEO-related.
- Conduct thorough reviews of documents, presentations, and reports to guarantee the accuracy and clarity of information provided to the CEO, to facilitate informed decision-making and instruction. Ensure that all materials present precise and relevant content, aligning with the CEO's expectations and strategic objectives.
- Ensuring that the materials are polished, comprehensive, and effectively convey key information, contributing to the professionalism of CEO-related.
- Act as a discerning gatekeeper for the CEO, skillfully screening and directing communications and requests.
- Handle sensitive and confidential information with the utmost discretion, embodying a commitment to professionalism and integrity.
- Ensure strict confidentiality in the treatment of all communication and documentation originating from the CEO's office.
- Serve as a distinguished point of contact for internal and external stakeholders, expertly managing inquiries and requests in representation of the CEO.
- Draft, proofread, and edit correspondence, emails, and other communications for the CEO with precision and attention to detail.
- Strategically coordinate the CEO's calendar, scheduling meetings, appointments, and events while considering priorities and time constraints.
- Manage the implementation of instructions and recommendations from the CEO, ensuring effective follow-up and execution.
- Oversee the monitoring of report submissions from committees and teams within Salik Company, as well as periodic reports from organizational units.
- Facilitate compliance with company policies and procedures within the CEO's office.
- Manage changes to the schedule and communicate adjustments to relevant parties with finesse.
- Arrange and coordinate meetings, conferences, and presentations, ensuring the availability of all necessary resources and materials.
- Prepare comprehensive agendas, take meticulous meeting minutes, and follow up on action items as needed.
- Plan and organize intricate travel arrangements for the CEO, including flights, accommodations, transportation, and itineraries.
- Anticipate travel-related needs and proactively address any potential issues to ensure a seamless experience.
- Collaborate with other executives, department heads, and teams to facilitate effective communication and the execution of CEO-led initiatives.
- Develop and maintain a sophisticated filing and information management system for the CEO's office, ensuring easy access to crucial documents while upholding confidentiality and security.
- Conduct systematic assessments of administrative processes, providing strategic recommendations to enhance efficiency and streamline operations, optimizing the CEO's workflow
- Implement advanced communication strategies and tools to enhance internal information flow within the organization
- Facilitate mentorship initiatives by orchestrating meetings and communications between the CEO and employees, providing guidance and support
- Participate in cross-functional projects as a representative of the CEO's office, ensuring deadlines are met and that all project-related activities align with the CEO's objectives
Executive Secretary to CEO
Al Burj Holding - Al Twar Centre Government Services Dubai
06.2017 - 04.2023
- Provide administration and support to the executive office.
- Write official letters, minutes of meetings, and draft contracts.
- Organize and plan CEO's work calendar, and schedule all internal and external meetings and appointments.
- Uploading all contracts/documents in DMS and ensuring their expiry is linked to the notifications system, do the renewal process before the expiry date.
- Issuing trade licenses and following up on renewal to ensure that all requirements are ready to renew trade licenses of the group on time.
- Trade name registration in the Ministry of Economy.
- Participate in company process improvement.
- Maintaining a tracking facility to enable documents to be updated easily.
- Arrange the incoming and outgoing mail to be documented and recorded.
- Liaise with government, client, suppliers, and other business partners.
- Dealing with verbal orders and making decisions.
- Following up on instructions issued by the CEO, that have been forwarded to the executive.
- Coordinate and following up on the reports received from department heads at the time.
- Handling CEO's private documents.
- Other related functions may be asked.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Supported project completion through diligent tracking of milestones, deadlines, resources allocation making sure that all projects were executed successfully.
Secretary / PA
Rukn Al Imarah Bldg. Cont. L.L.C
06.2014 - 05.2017
- Prepare general correspondences, memorandums, reports, schedules, purchase orders, and other materials from rough draft, copy, marginal notes, or verbal instruction.
- Answer telephone, provide information; keyboard correspondence and related matters; prepare and maintain files and records.
- Answer correspondence as directed by the manager.
- Maintain appointment calendar, schedule appointments, and meetings.
- Check and review a variety of data for accuracy, completeness, and conformity to established standards and procedures.
- Collect and prepare data for records and reports.
- Perform multi-pragmatic tasks successfully.
- Operate standard office equipment, including word-processing and data processing equipment, copiers, laminators, etc.
- Organizing and supervising the administrative activities that facilitate the smooth running of the office.
- Clearing the Procedures in Labor and Immigration Departments.
- Prepare and approve work permit of planned activities to be executed at site.
- Ensuring appropriate employee communication and relations.
- Updating and maintaining the holiday, absence, and training records of staff.
- After-hours, post-inspections to ensure productivity.
- Other related functions may be asked.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Secretary/Reception Shift Supervisor
Zein Hotel
05.2012 - 04.2014
- Prepare and enter daily sales reports and expense data into the appropriate systems.
- Maintain accurate records and databases, ensuring data integrity and accessibility.
- Provide administrative support for various projects and initiatives.
- Coordinate office maintenance and repair work, ensuring a clean and functional environment.
- Sign for deliveries, receive and distribute mail, prepare and handle couriers, and screen incoming faxes.
- Greet and screen visitors, ensuring proper access and security.
- Handle guest check-in and check-out procedures, including room assignments and payment processing.
- Provide assistance with guest inquiries, requests, and problems, ensuring their satisfaction.
- Answer and direct incoming calls to appropriate extensions, handle inquiries and messages.
- Greet and welcome guests in a professional and courteous manner, providing assistance as needed.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor degree - Business Administration
Swiss School of Management
Skills
Strong organizational
Strong administrative
Compliance-focused administrative
Governance-driven organizational
Strong knowledge of Global Star Rating System for Services
Customer Service Management
Complaints Resolution
Ability to produce consistently accurate work under pressure
Multitasking and prioritization
Ability to manage conflicting demands
Enhanced communication
Strong analytical
Process Improvement
Quality Assurance
Time management
Report Writing
Timeline
Executive Secretary to CEO
Al Burj Holding - Al Twar Centre Government Services Dubai
06.2017 - 04.2023
Secretary / PA
Rukn Al Imarah Bldg. Cont. L.L.C
06.2014 - 05.2017
Secretary/Reception Shift Supervisor
Zein Hotel
05.2012 - 04.2014
Officer – CEO Officer
Salik Dubai
5 2023 - Current
Bachelor degree - Business Administration
Swiss School of Management
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