Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Hassan Javed

Master Data Governance Specialist
Sharjah,UAE

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Master Data Governance Process Lead

IFFCO
Sharjah, UAE
05.2016 - Current

SAP S/4 Hana Implementation in IFFCO

  • As a MDG track lead, facilitating and supporting group project to implement SAP S/4HANA in multiple companies of IFFCO

Key Responsibilities

  • To ensure that master data are of the right consistency, uniformity, and accuracy i.e. to identify and eliminate irrelevantly, duplicated data and rationalization of all core masters (Material, customers and Suppliers) as per IFFCO legal, internal Audit and MDM policy
  • Appropriate data updation into the ERP only after the proper alignment with business Subject Matter Experts (SMEs), Business Process Owners (BPOs), Consultants
  • SAP MDG (Master Data Governance) tool implementation (Tool designing and testing as per IFFCO structure) to centrally create, change, and distribute, or to consolidate master data across complete enterprise system landscape
  • Training, Assessments and Feedbacks to MDM other team members
  • To create process control documents for the continual and timely changes in processes to increase productivity i.e. SOPs, L3, L4 flow charts, control frame works, quality audits check list, CoE (Center of Excellence) model, dashboards

Regular Operations in S/4 Hana and Oracle ERP

  • Continuous improvement initiatives by creating, formulating and publishing daily & Weekly dashboards for the team, in order to ensure the team is meeting the targets as per the defined SLA/KPIs
  • Identifying process and workflow improvement opportunities and ensuring the same is documented in business requisition documents and communicated effectively to the IS support team
  • Master data standardization - To ensure that master data are of the right consistency and quality i.e. Responsible to identify and eliminate irrelevantly, duplicated data and rationalization of ERP master data for Items, customers and Suppliers
  • Continuous improvement to MDM process – To ensure the completeness of master data and preparation of SOP. Training program for end-users, new users and internal.
  • Stabilization of MDM workflow tools. Working with 3P consultant & IT team on the creation, UAT, and implementation of the new workflow for Item, Customer & Supplier Master
  • To ensure the timely creation/updating of master data with KPI i.e. 95% of all data created/updated within 24 hours effectively for Items and Suppliers and 95% of all data created/updated with in 4 hours effectively for customer master
  • To ensure the accuracy of all master creation/updation requests processed without any opportunity errors with KPI as 4.1 sigma rating
  • To measure the percentage of new records (customer/item/supplier) that are not duplicates using Arbutus tool
  • To measure the percentage of records rationalized (for all masters across both ERPs)
  • To measure the processing efficiency of the team basis count of tickets processed per person/month
  • First pass yield of MDG -
  • To measure the first pass yield of MDG to determine the process level efficiency

Sales Administrator/Sales Coordinator

International Packaging Company, IPC, IFFCO Group
Ajman, UAE
10.2013 - 04.2016
  • Record/input sales releases, reservations, onto the company’s ERP tool Oracle system, along with full customer details/choices, produce/post relevant letters, statements and kept up to date
  • Liaise between other departments i.e Planning, Production, Warehouse and Art/Design teams so that to provide the service most suitable to the client’s, specially time restraints
  • Production resource planner i.e Serving as a single point of contact between sales and planning team for the production
  • Review actual production, capacity utilization and inventory against plan and take corrective actions as and when required
  • Daily distribution plan i.e. Creating delivery schedule and forwarding to warehouse for the effective deliveries as per customer’s requirements
  • Attending to & redressing any discrepancies in delivery to customers by effective, efficient operations and thereby maximum utilization of available resources
  • BU data Steward, i.e. Responsible for creating and updating customer and item data
  • Responsible to identify and eliminate irrelevant, duplicated data from the system within company's norms and MDM function
  • To attend training sessions conducted by MDM team, so that input data used to be precised and appropriate

Customer Care Supervisor

Pakistan Telecommunication Mobile Limited
Islamabad, Pakistan
06.2008 - 10.2013
  • Outbound / Support Center Islamabad
  • Online GPRS, MMS, WAP and Laptop /PC connectivity troubleshooting
  • Handled the team of 18 people
  • To coordinate with all Service Centers/Franchises in Pakistan of Ufone and required to assist them for the resolutions according to their queries about GPRS/MMS issues
  • To conducts monthly meetings with technical, marketing and respective departments ultimately with the feedback for new updates in services as well as for system related issues i.e
  • Any specific location errors or any outages, in addition with to provide the resolution of problem facing by the customers with the coordination (GPRS/MMS)
  • Preparation of SOPs and to ensure that the deadlines for all the projects are completed timely
  • KPIs development and formulates the plans for improving Call Center services
  • To conducts monthly communication meetings with each Department Head
  • Preparation of daily and monthly workload reports
  • Helped to save the company approx. 270,000 PKR amount monthly
  • Attending exhibitions and seminars on behalf of mobile company to introduce 3G market.

Education

Bachelor of Science - Mathematics & Physics

Punjab University
Rawalpindi
01.2002 - 06.2004

High School Diploma -

HSSC, H-9 College
Islamabad
01.1999 - 12.2001

No Degree - Science Education

Ideal Cambridge School
Rawalpindi
04.2001 -

No Degree - Supply Chain

Blue Ocean Academy
Dubai
04.2001 -

No Degree - Data Science

Simpli Learn
04.2001 -

Skills

  • MS Word, MS-Excel, PPT and all other MS Office Suite Applications
Oracle EBS Applications (Customer service, Inventory supervisor and MDM item requestor)
  • Data coding and processing
  • Process Data Analysis
  • Migration data to SAP_New Implementation
  • Business Process Automation

Accomplishments

  • Training on Tableau
  • Training for Smartphone Users (Android) e.g
  • Samsung Galaxy S4
  • Ufone has conducted on job training on Communication Skill
  • Objective of this workshop was to help Officer’s become more effective professional and develop successful, rewarding and enjoyable interpersonal relationships
  • Ufone organized a workshop on “VALUE ADDED SERVICES” by Training in Ufone Head office Islamabad
  • Creating Moments of Magic
  • Program customs developed for UFONE by Golden Blue Group “BE THE CHANGE TO CHANGE” “GOON LIVE WHAT YOU LEARN” Projects a positive and motivated attitude

Additional Information

  • Best award in Yellow belt competition Award- 1st & 3rd Position
  • On account of being a good performer. I have been awarded by, achievement awards of “Service First” Call Center from Ufone & in Outbound for GPRS Team.
  • Appreciation for making presentations of laptop configurations for Window 7 & Vista.
  • Appreciation for making presentation for online resolution of GPRS MMS issues.
  • Best Performer of the month Award-2nd & 3rd Runner Up
  • Runner Up Pool Incentive (Maximum Attendance)

ON JOB TRAININGS:

• Training on Tableau

• Ufone has conducted on job training on Communication Skill. Objective of this workshop was to help Officer’s become more effective professional and develop successful, rewarding and enjoyable interpersonal relationships.

• Creating Moments of Magic Program customs developed for UFONE by Golden Blue Group “BE THE CHANGE TO CHANGE” “GOON LIVE WHAT YOU LEARN”

Timeline

Master Data Governance Process Lead

IFFCO
05.2016 - Current

Sales Administrator/Sales Coordinator

International Packaging Company, IPC, IFFCO Group
10.2013 - 04.2016

Customer Care Supervisor

Pakistan Telecommunication Mobile Limited
06.2008 - 10.2013

Bachelor of Science - Mathematics & Physics

Punjab University
01.2002 - 06.2004

No Degree - Science Education

Ideal Cambridge School
04.2001 -

No Degree - Supply Chain

Blue Ocean Academy
04.2001 -

No Degree - Data Science

Simpli Learn
04.2001 -

High School Diploma -

HSSC, H-9 College
01.1999 - 12.2001
Hassan JavedMaster Data Governance Specialist