As a MDG track lead, facilitating and supporting group project to implement SAP S/4HANA in multiple companies of IFFCO
Key Responsibilities
To ensure that master data are of the right consistency, uniformity, and accuracy i.e. to identify and eliminate irrelevantly, duplicated data and rationalization of all core masters (Material, customers and Suppliers) as per IFFCO legal, internal Audit and MDM policy
Appropriate data updation into the ERP only after the proper alignment with business Subject Matter Experts (SMEs), Business Process Owners (BPOs), Consultants
SAP MDG (Master Data Governance) tool implementation (Tool designing and testing as per IFFCO structure) to centrally create, change, and distribute, or to consolidate master data across complete enterprise system landscape
Training, Assessments and Feedbacks to MDM other team members
To create process control documents for the continual and timely changes in processes to increase productivity i.e. SOPs, L3, L4 flow charts, control frame works, quality audits check list, CoE (Center of Excellence) model, dashboards
Regular Operations in S/4 Hana and Oracle ERP
Continuous improvement initiatives by creating, formulating and publishing daily & Weekly dashboards for the team, in order to ensure the team is meeting the targets as per the defined SLA/KPIs
Identifying process and workflow improvement opportunities and ensuring the same is documented in business requisition documents and communicated effectively to the IS support team
Master data standardization - To ensure that master data are of the right consistency and quality i.e. Responsible to identify and eliminate irrelevantly, duplicated data and rationalization of ERP master data for Items, customers and Suppliers
Continuous improvement to MDM process – To ensure the completeness of master data and preparation of SOP. Training program for end-users, new users and internal.
Stabilization of MDM workflow tools. Working with 3P consultant & IT team on the creation, UAT, and implementation of the new workflow for Item, Customer & Supplier Master
To ensure the timely creation/updating of master data with KPI i.e. 95% of all data created/updated within 24 hours effectively for Items and Suppliers and 95% of all data created/updated with in 4 hours effectively for customer master
To ensure the accuracy of all master creation/updation requests processed without any opportunity errors with KPI as 4.1 sigma rating
To measure the percentage of new records (customer/item/supplier) that are not duplicates using Arbutus tool
To measure the percentage of records rationalized (for all masters across both ERPs)
To measure the processing efficiency of the team basis count of tickets processed per person/month
First pass yield of MDG -
To measure the first pass yield of MDG to determine the process level efficiency
Sales Administrator/Sales Coordinator
International Packaging Company, IPC, IFFCO Group
Ajman, UAE
10.2013 - 04.2016
Record/input sales releases, reservations, onto the company’s ERP tool Oracle system, along with full customer details/choices, produce/post relevant letters, statements and kept up to date
Liaise between other departments i.e Planning, Production, Warehouse and Art/Design teams so that to provide the service most suitable to the client’s, specially time restraints
Production resource planner i.e Serving as a single point of contact between sales and planning team for the production
Review actual production, capacity utilization and inventory against plan and take corrective actions as and when required
Daily distribution plan i.e. Creating delivery schedule and forwarding to warehouse for the effective deliveries as per customer’s requirements
Attending to & redressing any discrepancies in delivery to customers by effective, efficient operations and thereby maximum utilization of available resources
BU data Steward, i.e. Responsible for creating and updating customer and item data
Responsible to identify and eliminate irrelevant, duplicated data from the system within company's norms and MDM function
To attend training sessions conducted by MDM team, so that input data used to be precised and appropriate
Customer Care Supervisor
Pakistan Telecommunication Mobile Limited
Islamabad, Pakistan
06.2008 - 10.2013
Outbound / Support Center Islamabad
Online GPRS, MMS, WAP and Laptop /PC connectivity troubleshooting
Handled the team of 18 people
To coordinate with all Service Centers/Franchises in Pakistan of Ufone and required to assist them for the resolutions according to their queries about GPRS/MMS issues
To conducts monthly meetings with technical, marketing and respective departments ultimately with the feedback for new updates in services as well as for system related issues i.e
Any specific location errors or any outages, in addition with to provide the resolution of problem facing by the customers with the coordination (GPRS/MMS)
Preparation of SOPs and to ensure that the deadlines for all the projects are completed timely
KPIs development and formulates the plans for improving Call Center services
To conducts monthly communication meetings with each Department Head
Preparation of daily and monthly workload reports
Helped to save the company approx. 270,000 PKR amount monthly
Attending exhibitions and seminars on behalf of mobile company to introduce 3G market.
Education
Bachelor of Science - Mathematics & Physics
Punjab University
Rawalpindi
01.2002 - 06.2004
High School Diploma -
HSSC, H-9 College
Islamabad
01.1999 - 12.2001
No Degree - Science Education
Ideal Cambridge School
Rawalpindi
04.2001 -
No Degree - Supply Chain
Blue Ocean Academy
Dubai
04.2001 -
No Degree - Data Science
Simpli Learn
04.2001 -
Skills
MS Word, MS-Excel, PPT and all other MS Office Suite Applications
Ufone has conducted on job training on Communication Skill
Objective of this workshop was to help Officer’s become more effective professional and develop successful, rewarding and enjoyable interpersonal relationships
Ufone organized a workshop on “VALUE ADDED SERVICES” by Training in Ufone Head office Islamabad
Creating Moments of Magic
Program customs developed for UFONE by Golden Blue Group “BE THE CHANGE TO CHANGE” “GOON LIVE WHAT YOU LEARN” Projects a positive and motivated attitude
Additional Information
Best award in Yellow belt competition Award- 1st & 3rd Position
On account of being a good performer. I have been awarded by, achievement awards of “Service First” Call Center from Ufone & in Outbound for GPRS Team.
Appreciation for making presentations of laptop configurations for Window 7 & Vista.
Appreciation for making presentation for online resolution of GPRS MMS issues.
Best Performer of the month Award-2nd & 3rd Runner Up
Runner Up Pool Incentive (Maximum Attendance)
ON JOB TRAININGS:
• Training on Tableau
• Ufone has conducted on job training on Communication Skill. Objective of this workshop was to help Officer’s become more effective professional and develop successful, rewarding and enjoyable interpersonal relationships.
• Creating Moments of Magic Program customs developed for UFONE by Golden Blue Group “BE THE CHANGE TO CHANGE” “GOON LIVE WHAT YOU LEARN”
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.