HASSAN KHALID
Al Fujairah City,Fujairah
Summary
COSTUMER RELATIONSHIP OFFICER OBJECTIVE to highlight extensive experience in any industry and excellent costumer service skills. to showcase a track record of successful sales and revenue growth including expertise in marketing and promotions proficiency in using banking\accounting\financing and managements and Online booking platforms.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Relationship Officer
BANK ALFALAH LIMITED
DIR LOWER TIMERGARA, PAKISTAN
11.2018 - 05.2023
- Assessed current processes to maximise opportunities for customer satisfaction.
- Investigated complaints thoroughly to deliver positive customer outcomes.
- Presented feedback findings to staff for increased understanding of service strengths and weaknesses.
- Assessed current processes to maximise opportunities for customer satisfaction.
- Listened actively to offer accurate information and best solution to their needs.
- Providing information on bank products and services offered by the bank Alfalah limited, i.e. various bank accounts, Banca assurance, digital banking like alpha app, auto finance, house finance, credit cards, personal loans.
teller service officer
Muslim commercial bank LTD Pakistan
MINGORA SWAT, PAKISTAN
07.2017 - 11.2018
- Handling of costumer transactions involving cash, processing customer transactions such as deposits, withdrawals, and transfer with accurate counting and confirmation against counterfeit cash.
- Balancing of cash drawer double verification of all transactions.
- Being front-line and first point of contact staff friendly, efficient, and professional greetings with costumer.
- Assisting opening and closing Of branch handling of costumer complaints.
HIS COORDINATOR
PROJECT DIRECTOR HEALTH
DIR LOWER TIMERGARA, PAKISTAN
10.2014 - 06.2017
- Analysing, maintaining, and protecting health information.
- Developing drafting reports to support decision-making in health units in dir lower and chitral.
- Ensuring all records are secure and in compliance with health regulatory authorities.
Education
Bachelor of Science - INFORMATION TECHNOLOGY
UNIVERSTIRY OF AGRICULTURE
PAKISTAN 01.2010 - 09.2014
Skills
- LANGUISTICS:
- FLUENCY IN ENGLISH
- FLUENCY IN URDU
- PASHTO(NATIVE)
- COMPUTER MANAGEMENT
- WINDOW AND BASIC COMPUTER
- APPLICATIONS INSTALLATION
- TYPING SPEED OF 35 WPMS
- MS OFFICE SUITS
- Customer retention strategies
- New business development
Languages
English
Fluent
Urdu
Fluent
pashto
Native
Certification
certificate of teaching
Timeline
Customer Relationship Officer
BANK ALFALAH LIMITED
11.2018 - 05.2023
teller service officer
Muslim commercial bank LTD Pakistan
07.2017 - 11.2018
HIS COORDINATOR
PROJECT DIRECTOR HEALTH
10.2014 - 06.2017
Bachelor of Science - INFORMATION TECHNOLOGY
UNIVERSTIRY OF AGRICULTURE
01.2010 - 09.2014
certificate of teaching
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