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Hassan Khashashneh
Information Technology Manager
Dubai
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 23-year record of building positive relationships with internal and external stakeholders.
Overview
8
8
Certificates
3
3
Languages
20
20
years of professional experience
6
6
years of post-secondary education
Education
Bachelor of Science - Electrical Engineering With Specialization Of Comp
Jordan University of Science & Technology
Irbid, Jordan 08.1993 - 05.1999
Skills
Analytic Problem SolvingInfrastructure ProjectsCreative Problem SolvingTeam DevelopmentMultitaskingSystem ConfigurationTechnology TrendsIT Operations ManagementOffice 365 AdministrationMicrosoft Azure
Information Technology Management
Data Center Security
Information Technology Infrastructure
Team Leadership
IT Asset Management
IT Compliance
Information Technology Auditing
Certification
03/2021, ITIL 4
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
09/2023, Certified Information Security Manager (CISM) Cert Prep (2022)
11-2023
11/2022, ISO/IEC 27001:2022 Information Security Management Systems: Lead Implementer
11-2022
Information Technology
Khazna Data Centers
08.2021 - Current
04/2021, CompTIA Security+
04-2021
05/2021, CompTIA CSIS
04-2021
05/2021, CompTIA CIOS
04-2021
04/2021, CompTIA A+
03-2021
04/2021, CompTIA Network+
03-2021
03/2021, ITIL 4
02-2021
IT Coordinator and Manager
SCIS - Santa Cruz International School
03.2009 - 10.2020
General Systems Manager
Cooperativa Nuestra Señora de Cotoca
12.2007 - 01.2009
System Administrator
Super Mercados Fidalga S.A.
01.2006 - 10.2007
HS/MS Teacher
SCIS - Santa Cruz International School
01.2004 - 07.2006
Bachelor of Science - Electrical Engineering With Specialization Of Comp
Jordan University of Science & Technology
08.1993 - 05.1999
Work History
Information Technology
Khazna Data Centers
08.2021 - Current
- Achieved 100% compliance with ITSM and ISM standards within 8 months through effective oversight and enforcement of IT Service Management and Information Security policies, ensuring data integrity and reducing security risks for organization.
- Provide, manage, and administer IT Service Management Processes (IT incident management, service management, problem, change management, Service Level Agreement).
- Ensure availability of required hardware, software, and other tools necessary for delivery of high-quality IT services.
- Inventory Management: Monitor and maintain inventories of hardware, software licenses, and other IT resources, ensuring availability of necessary equipment and materials.
- Communicate with Business Units on regular basis to identify their requirements and facilitate process for meeting their needs.
- Led IT infrastructure planning efforts, resulting in 30 increase in system uptime, enhancing overall business productivity and minimizing downtime impact.
- Increased IT service team efficiency by 20% through effective oversight and management, resulting in improved response times and customer satisfaction.
- Led IT infrastructure planning resulting in 20% cost reduction and 30% increase in system uptime, driving enhanced support for business growth.
- Enhanced IT infrastructure security by implementing timely system upgrades, maintenance activities, and software patches, safeguarding sensitive data and preventing potential cyber threats, contributing to improved overall data protection and compliance.
- Successfully led certification process for ISO27001, PCI-DSS, and ISAE3402 type 2 across all Data centers within 6 months , resulting in 100% compliance rate and enhanced data security measures
IT Coordinator and Manager
SCIS - Santa Cruz International School
03.2009 - 10.2020
- Streamlined induction program for new teachers by providing tailored tech training, resulting in improved teacher satisfaction and seamless integration of technology in
classroom. - Investigate and recommend suitable technology curriculum programs that will enhance teaching and learning.
- Continuous learning to keep abreast of modern technologies to provide fellow educators and students with up-to-date tools.
- Support teachers through use of filtering and monitoring systems investigating inappropriate use, academic integrity issues, and security threats.
- Enhanced development team's utilization of new web platforms, standards, and tools, resulting in 20% increase within 2 (two) quarters in project efficiency and improved
overall software quality. - Streamlined end-user troubleshooting process, reducing resolution time by 20% within 1 year, on Windows, Linux and Mac systems, resulting in increased productivity and
decreased downtime. - Designed and evaluated WAN and LAN connectivity technologies. Maintained flexible schedule and responded to after-hours and weekend emergencies
- Created environment of continuous improvement by encouraging feedback from end-users on system functionality, leading to ongoing enhancements that increased user satisfaction levels
General Systems Manager
Cooperativa Nuestra Señora de Cotoca
12.2007 - 01.2009
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Improved warehouse management system software integrations, resulting in 20% increase within 1 (one) year in task efficiency and reduced operational costs.
- Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information
access across all major systems. - Mitigated compliance risk by 90% through meticulous software license audits in 6 months, ensuring adherence to industry regulations and avoiding potential legal
penalties. - Researched and recommended innovative and automated approaches to routine tasks.
- Authored service level agreements for various functions, including help desk operations.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Analyzed complex project server issues and worked on large enterprise and business- critical applications.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
System Administrator
Super Mercados Fidalga S.A.
01.2006 - 10.2007
- Improved infrastructure availability by 20% through meticulous planning, testing, and support, boosting overall productivity and reducing downtime.
- Diagnosed and executed resolution for all network and server issues
- Analyzed complex project server issues and worked on large enterprise and business-critical applications
- Monitored networks and network devices to resolve technical problems quickly
- Standardized job tasks and trained junior team members on industry best practices and standards
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly.
- Evaluated emerging technologies for relevance within organization's infrastructure, making recommendations based on potential benefits or risks involved with adoption/integration processes
HS/MS Teacher
SCIS - Santa Cruz International School
01.2004 - 07.2006
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects
- Trained and developed students' skills in word processing, spreadsheet and database programs
- Planned and implemented curriculum to teach up-to-date technology to students
- Enhanced computer system functionality by troubleshooting and resolving hardware and software issues, resulting in 20% decrease in downtime and improved productivity for students and staff.
- Attended professional development technology courses to increase knowledge base and learn new information
- Set up computers and networking systems and delivered step-by-step instructions on basic use
- Compiled, administered and graded examinations or assigned work to others
- Used coordination and planning skills to achieve results according to schedule.
Interests
Artificial Intelligence