HASSAN LUKONGE
DUBAI,UNITED ARAB EMIRATES
Summary
Dedicated professional with extensive expertise in customer service and specialty coffee brewing. Demonstrates proficiency in coffee brewing techniques, menu creation, and handling customer complaints with a positive demeanour. Skilled in health and safety, food safety regulations, and understanding dietary restrictions, ensuring high standards of service. Adept at team collaboration and problem solving, with resilience during long shifts. Committed to enhancing beverage preparation speed while maintaining quality, aiming to contribute to a dynamic team environment.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
BARISTA
HARMZAH CAFE
SHARJAH
02.2023 - 07.2025
- Streamlined order-taking process, significantly reducing customer wait times.
- Maintained cleanliness in café area while efficiently preparing orders.
- Promoted seasonal beverages, leading to marked increase in sales.
- Demonstrated expertise in operating espresso machines to ensure product quality.
- Exhibited extensive knowledge of coffee blends to enrich customer experience.
- Addressed customer complaints promptly to enhance satisfaction and loyalty.
- Collaborated with team during peak periods to optimize workflow efficiency
- Trained new team members through respectful coaching and positive reinforcement.
BARISTA
CAFE JAVISA
KAMPALA
06.2020 - 11.2022
- Managed high volume orders during peak hours maintaining quality of service.
- Promoted seasonal beverages effectively increasing their uptake.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Assisted in inventory control measures for effective stock management.
- Collaborated with team members during busy periods improving workflow efficiency.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Education
High School Certificate - ADVANCED CERTIFICATE OF EDUCATION {U.A.C.E}
KAJJANSI PROGRESSIVE SENIOR SECONDARY SCHOOL
KAMPALA UGANDA 02.2013 - 11.2014
CERTIFICATE IN BARISTA - BARISTA
YMCA VOCATIONAL TRAINNING INSTITUTE
KAMPALA,UGANDA 03.2015 - 12.2017
High School Diploma - ORDINARY CERTIFICATE OF EDUCATION
YALE HIGH SCHOOL
KAMPALA,UGANDA 02.2009 - 11.2012
Skills
- Customer Service
- Coffee brewing expertise
- Health and Safety
- Team collaboration
- Menu creation
- Handling customer complaints
- Milk steaming and frothing
- Patience and tolerance
- Tea preparation
- Coffee grinding techniques
- Sales persuasion
- Responsibility acceptance
- Problem solving
- Food safety regulations
- Beverage preparation speed
- Understanding dietary restrictions
- Specialty coffee brewing
- Resilience during long shifts
PERSONAL DETAILS
NATIONALITY: Ugandan
GENDER: Male
VISA STATUS: Cancellation
MARITAL STATUS: Married
Certification
- ATTESTED BARISTA CERTIFICATE {Dubai U.A.E}
- The JEX Barista Training Institute {Dubai U.A.E}
- AVANCED CERTIFICATE OF EDUCATION {Kampala, Uganda}
- HIGH SCHOOL CERTIFICATE {Kampala, Uganda}
Language
ENGLISH FLUENTLY
Beginner
Arabic
Beginner
Afrikaans
Elementary
Reference
Reference available upon request
Affiliations
- Reading Quran
- Listening
- collaborating
Accomplishments
Award winning in personal hygiene
DECRALATION
I HASSAN LUKONGE i declare that all the above mentioned is true and correct from the best of my knowledge.
Timeline
BARISTA
HARMZAH CAFE
02.2023 - 07.2025
BARISTA
CAFE JAVISA
06.2020 - 11.2022
CERTIFICATE IN BARISTA - BARISTA
YMCA VOCATIONAL TRAINNING INSTITUTE
03.2015 - 12.2017
High School Certificate - ADVANCED CERTIFICATE OF EDUCATION {U.A.C.E}
KAJJANSI PROGRESSIVE SENIOR SECONDARY SCHOOL
02.2013 - 11.2014
High School Diploma - ORDINARY CERTIFICATE OF EDUCATION
YALE HIGH SCHOOL
02.2009 - 11.2012