HASSAN MOHAMED MAHMOUD
Dubai
Summary
I am looking for a position in a vibrant and growing organisation that will utilise my experience as an Automotive Service Advisor or Supervisor, with creativity and leadership skills to reach a high-level position where there are opportunities to enhance my career growth and take my knowledge and experience to the next level.
Overview
7
7
years of professional experience
Work History
Service Advisor
55 Car Care Auto Service
12.2024 - Current
- Company Overview: Automotive
- Acted as the primary point of contact between customers and the service department, ensuring excellent customer satisfaction.
- Assessed vehicle service needs by listening to customer concerns, performing inspections, and consulting with technicians.
- Provided accurate cost and time estimates for repairs and maintenance services, and recommended additional services based on vehicle diagnostics, manufacturer guidelines, and maintenance schedules.
- Managed service appointments, prioritized workflow, and coordinated with technicians to ensure timely completion, and maintain detailed records of services performed, warranties, and customer interactions in the dealerships.
- Handled customer complaints professionally, resolving issues to enhance retention and loyalty.
- Automotive
Service Advisor
INKAS Auto Service
05.2023 - 11.2024
- Company Overview: Automotive
- Supervise daily workshop operations and ensure efficient job allocation to technicians.
- Monitor work progress and ensure timely completion of all service and repair tasks.
- Conduct initial diagnostics and assist technicians with complex technical issues.
- Perform quality checks on completed jobs to ensure high standards are met.
- Coordinate with the Service Advisor team to prioritize urgent jobs and meet customer deadlines.
- Ensure proper use and maintenance of workshop tools and equipment.
- Maintain cleanliness, safety, and order in the workshop area.
- Assist in training and mentoring junior technicians.
- Daily report to workshop manager on workshop performance, productivity, and parts usage.
- Communicate with parts and inventory departments to ensure timely availability of spares.
- Enforce compliance with health and safety regulations and company policies.
- Automotive
Workshop Manager
Berlin Auto Service Centre
04.2019 - 03.2023
- Monitor and analyses key workshop performance indicators (KPIs) such as labour efficiency, job turnaround time, and customer satisfaction scores.
- Maintain up-to-date knowledge of modern vehicle systems, tools, and diagnostic procedures across multiple brands.
- Conduct daily briefing sessions with technicians to assign jobs, set priorities, and share updates on workshop goals.
- Review and approve completed job cards for accuracy in labour and parts used before submission to billing.
Workshop Supervisor
No-Fault Automotive Services
04.2018 - 05.2021
- Company Overview: VW Group
- Supervise the proper use of diagnostic tools, scanners, and lifting equipment to ensure safety and accuracy.
- Approve test procedures and road testing of vehicles to confirm repairs are successful.
- Review common failure patterns across different vehicle brands and initiate pre-emptive checks or service protocols.
- Ensure all repair work is carried out in accordance with OEM standards and workshop SOPs.
- Conduct random audits on completed jobs for quality, parts usage, and proper repair methods.
- Evaluate technician skill levels and assign jobs based on specialization (e.g., electrical, engine, suspension).
- Monitor technician productivity and take corrective action in case of delays or inefficiencies.
- Provide hands-on technical support and coaching to junior or apprentice technicians.
- Coordinate test drives (pre- and post-service) to verify customer concerns and ensure repair quality.
- Manage the workshop schedule to avoid bottlenecks and reduce customer wait times.
- Identify recurring technical issues or rework trends and recommend corrective actions.
- Ensure proper documentation of service records, technician timesheets, and repair histories.
- Promote a culture of continuous improvement, teamwork, and high safety standards within the workshop.
- VW Group
Diagnosis, Electrical, and Electronic Technician
Orange Concept Automotive and Boat Service
04.2018 - 05.2021
- Perform advanced diagnostic procedures on vehicle and boat systems.
- Troubleshoot electrical/electronic faults using diagnostic tools (e.g., OBDII, CAN scanners, and multi-meters).
- Identify intermittent issues, short circuits, and wiring faults in both automotive and marine systems.
- Inspect, test, and repair alternators, starter motors, lighting, battery systems, power windows, and electric steering.
- Repair and replace damaged wiring, connectors, fuses, relays, and switches.
- Install and maintain auxiliary systems such as air conditioning controls, alarms, and battery isolators.
- Perform ECU coding, software updates, and control unit adaptations using OEM and aftermarket tools.
Education
High National Diploma - Mechatronics Engineering
Arab Academy For Science, Technology And Maritime Transport (AASTMT)
01.2022
Sales and Marketing - Diploma
American University in Cairo (AUC)
07.2018
Skills
- Microsoft Office
- Excellent Customer Service
- Communication & Negotiation
- ERP & CRM (ZOHO)
- Presentation
- Online Research
- Leadership & Teamwork
- Critical Thinking & Problem Solving
- Multitasking & Time Management
- PCBs
Languages
Arabic
English
Training
- AUC, Marketing
- E-Planet Education, English Language
References
References are available upon request
Timeline
Service Advisor
55 Car Care Auto Service
12.2024 - Current
Service Advisor
INKAS Auto Service
05.2023 - 11.2024
Workshop Manager
Berlin Auto Service Centre
04.2019 - 03.2023
Workshop Supervisor
No-Fault Automotive Services
04.2018 - 05.2021
Diagnosis, Electrical, and Electronic Technician
Orange Concept Automotive and Boat Service
04.2018 - 05.2021
High National Diploma - Mechatronics Engineering
Arab Academy For Science, Technology And Maritime Transport (AASTMT)
Sales and Marketing - Diploma
American University in Cairo (AUC)
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