Summary
Overview
Work History
Education
Skills
Websites
Languages
Training
References
Timeline
Generic
HASSAN MOHAMED MAHMOUD

HASSAN MOHAMED MAHMOUD

Dubai

Summary

I am looking for a position in a vibrant and growing organisation that will utilise my experience as an Automotive Service Advisor or Supervisor, with creativity and leadership skills to reach a high-level position where there are opportunities to enhance my career growth and take my knowledge and experience to the next level.

Overview

7
7
years of professional experience

Work History

Service Advisor

55 Car Care Auto Service
12.2024 - Current
  • Company Overview: Automotive
  • Acted as the primary point of contact between customers and the service department, ensuring excellent customer satisfaction.
  • Assessed vehicle service needs by listening to customer concerns, performing inspections, and consulting with technicians.
  • Provided accurate cost and time estimates for repairs and maintenance services, and recommended additional services based on vehicle diagnostics, manufacturer guidelines, and maintenance schedules.
  • Managed service appointments, prioritized workflow, and coordinated with technicians to ensure timely completion, and maintain detailed records of services performed, warranties, and customer interactions in the dealerships.
  • Handled customer complaints professionally, resolving issues to enhance retention and loyalty.
  • Automotive

Service Advisor

INKAS Auto Service
05.2023 - 11.2024
  • Company Overview: Automotive
  • Supervise daily workshop operations and ensure efficient job allocation to technicians.
  • Monitor work progress and ensure timely completion of all service and repair tasks.
  • Conduct initial diagnostics and assist technicians with complex technical issues.
  • Perform quality checks on completed jobs to ensure high standards are met.
  • Coordinate with the Service Advisor team to prioritize urgent jobs and meet customer deadlines.
  • Ensure proper use and maintenance of workshop tools and equipment.
  • Maintain cleanliness, safety, and order in the workshop area.
  • Assist in training and mentoring junior technicians.
  • Daily report to workshop manager on workshop performance, productivity, and parts usage.
  • Communicate with parts and inventory departments to ensure timely availability of spares.
  • Enforce compliance with health and safety regulations and company policies.
  • Automotive

Workshop Manager

Berlin Auto Service Centre
04.2019 - 03.2023
  • Monitor and analyses key workshop performance indicators (KPIs) such as labour efficiency, job turnaround time, and customer satisfaction scores.
  • Maintain up-to-date knowledge of modern vehicle systems, tools, and diagnostic procedures across multiple brands.
  • Conduct daily briefing sessions with technicians to assign jobs, set priorities, and share updates on workshop goals.
  • Review and approve completed job cards for accuracy in labour and parts used before submission to billing.

Workshop Supervisor

No-Fault Automotive Services
04.2018 - 05.2021
  • Company Overview: VW Group
  • Supervise the proper use of diagnostic tools, scanners, and lifting equipment to ensure safety and accuracy.
  • Approve test procedures and road testing of vehicles to confirm repairs are successful.
  • Review common failure patterns across different vehicle brands and initiate pre-emptive checks or service protocols.
  • Ensure all repair work is carried out in accordance with OEM standards and workshop SOPs.
  • Conduct random audits on completed jobs for quality, parts usage, and proper repair methods.
  • Evaluate technician skill levels and assign jobs based on specialization (e.g., electrical, engine, suspension).
  • Monitor technician productivity and take corrective action in case of delays or inefficiencies.
  • Provide hands-on technical support and coaching to junior or apprentice technicians.
  • Coordinate test drives (pre- and post-service) to verify customer concerns and ensure repair quality.
  • Manage the workshop schedule to avoid bottlenecks and reduce customer wait times.
  • Identify recurring technical issues or rework trends and recommend corrective actions.
  • Ensure proper documentation of service records, technician timesheets, and repair histories.
  • Promote a culture of continuous improvement, teamwork, and high safety standards within the workshop.
  • VW Group

Diagnosis, Electrical, and Electronic Technician

Orange Concept Automotive and Boat Service
04.2018 - 05.2021
  • Perform advanced diagnostic procedures on vehicle and boat systems.
  • Troubleshoot electrical/electronic faults using diagnostic tools (e.g., OBDII, CAN scanners, and multi-meters).
  • Identify intermittent issues, short circuits, and wiring faults in both automotive and marine systems.
  • Inspect, test, and repair alternators, starter motors, lighting, battery systems, power windows, and electric steering.
  • Repair and replace damaged wiring, connectors, fuses, relays, and switches.
  • Install and maintain auxiliary systems such as air conditioning controls, alarms, and battery isolators.
  • Perform ECU coding, software updates, and control unit adaptations using OEM and aftermarket tools.

Education

High National Diploma - Mechatronics Engineering

Arab Academy For Science, Technology And Maritime Transport (AASTMT)
01.2022

Sales and Marketing - Diploma

American University in Cairo (AUC)
07.2018

Skills

  • Microsoft Office
  • Excellent Customer Service
  • Communication & Negotiation
  • ERP & CRM (ZOHO)
  • Presentation
  • Online Research
  • Leadership & Teamwork
  • Critical Thinking & Problem Solving
  • Multitasking & Time Management
  • PCBs

Languages

Arabic
English

Training

  • AUC, Marketing
  • E-Planet Education, English Language


References

References are available upon request

Timeline

Service Advisor

55 Car Care Auto Service
12.2024 - Current

Service Advisor

INKAS Auto Service
05.2023 - 11.2024

Workshop Manager

Berlin Auto Service Centre
04.2019 - 03.2023

Workshop Supervisor

No-Fault Automotive Services
04.2018 - 05.2021

Diagnosis, Electrical, and Electronic Technician

Orange Concept Automotive and Boat Service
04.2018 - 05.2021

High National Diploma - Mechatronics Engineering

Arab Academy For Science, Technology And Maritime Transport (AASTMT)

Sales and Marketing - Diploma

American University in Cairo (AUC)
HASSAN MOHAMED MAHMOUD