Call centre executive
Alrostamani International Exchange
Dubai, UAE
05.2021 - 08.2022
- Managed up to 60 customer inquiries per day in a fast-paced centre.
- Followed up customer calls where necessary, giving additional information to help resolve problems.
- Improved customer satisfaction by providing detailed product information and support.
- Assisted in developing FAQs and script guidelines to improve call handling efficiency.
- Maintained confidentiality of customer information, adhering to data protection regulations.