hassan mrad

Client-Centric Programs: Developed tailored fitness plans, leading to a 95% satisfaction rate.

Effective Communication: Ensured open dialogue with clients to support their goals and provide clear guidance.

Motivation & Retention: Implemented motivational strategies, achieving high client retention.

Conflict Resolution: Addressed client concerns promptly, maintaining professional and positive relationships.

Relationship Management: Utilized CRM tools for scheduling and client tracking, enhancing service delivery.

Client Feedback: Gathered and acted on feedback to continuously improve client satisfaction.

Community Building: Facilitated group sessions and events to promote a supportive client community.

Sales & Promotion: Successfully upsold additional services, contributing to revenue growth.

Professionalism: Maintained high ethical standards and professionalism in all client interactions.

Adaptability: Customized training methods for diverse client needs, ensuring inclusive service.

Technology Integration: Leveraged fitness apps and social media to enhance client engagement and support.

• Built and nurtured productive customer relationships through expert account management and proactive communication.
• Engaged stakeholders effectively, enabling swift, appropriate resolution of customer issues.
• Arranged motivational exercise programs' to promote healthy lifestyle choices.
• Implemented strategies to provide health education, wellness and fitness optimization's to clients.
• Created individual workout routines based on member fitness level.

• Sales, Retention, Cancellation.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Communicating with customers and sales representatives.
• Ensure customer satisfaction and provide professional customer support.
• Negotiating with customers to renew contracts and retain business.
• Building positive relationships with customers and business associates.
• Meeting with the sales team to propose customer retention solutions.
• Create written and visual training materials used to guide trainees.
• Perform office clerical duties such as organizing digital and paper files as well as copying and scanning documents.
• Create training course schedules and training timetables.
• Write newsletters and other promotional materials to market available training programs and courses.
• Greet clients who come into the office and assist in answering incoming telephone calls.
• Answer e-mail and phone enquiries about scheduled training sessions and forward e-mail and phone enquiries about other services.