Hassan Mwakani
Dubai
Summary
Results-driven professional with a Bachelor’s in Business and Information Technology. Skilled in IT management, customer service, sales, and administration. Experienced in leveraging technology to streamline operations and enhance customer satisfaction. Proven ability to exceed sales targets, optimize processes, and deliver exceptional service. Strong communicator with a focus on efficiency and client success.
Overview
8
8
years of professional experience
Work History
Sales coordinator
GULFWAY LUXURY PASSENGER TRANSPORTATION LLC
09.2024 - Current
- Boosted revenue 20% by supporting lead generation and follow-ups for high-value clients.
- Increased customer satisfaction through efficient handling of sales inquiries.
- Prepared accurate sales reports for real-time insights.
- Worked with teams to craft personalized passenger experiences matching luxury brand standards.
Administrative assistant
HEART BEAT SPORTS ACADEMY
08.2024 - 10.2024
- Assisted staff with their administrative needs.
- Prepared equipment for training sessions.
- Organized tasks based on urgency and importance.
- Managed over 20 client inquiries regarding services.
- Maintained sufficient office supplies to meet staff and business needs.
Customer service representative
JACARANDA INDIAN OCEAN BEACH RESORT
06.2018 - 03.2021
- Delivered exceptional customer service, resolving issues and boosting satisfaction scores.
- Managed over 20 inquiries and complaints daily, ensuring timely and accurate resolutions.
- Conducted follow-up calls to enhance customer satisfaction and loyalty.
- Collaborated with sales and marketing teams to share insights and improve service.
- Resolved customer complaints with effective solutions, ensuring positive outcomes.
IT Intern
MENENGAI OIL REFINERIES
03.2017 - 08.2017
- Conducted over 30 training sessions and workshops on system processes.
- Supported IT unit in maintaining accurate hardware and software records and developed related documentation.
- Monitored system performance against established criteria.
- Installed computer hardware and applications.
- Implemented, monitored, and troubleshot computer networks.
Education
Bachelor of Business and Information Technology - Business
ST PAUL'S UNIVERSITY
Nairobi, KenyaKenya Certificate of Secondary Education - Certificate
CHESAMISI HIGH SCHOOL
Bungoma2013
Skills
- IT Management
- Sales and Marketing Strategies
- Project Management
- Business Process Improvement
- Network Troubleshooting
- Hardware Diagnosis
- Outstanding Communicator
- Customer Relationship Management (CRM)
- Sales Support & Lead Generation
- Client Inquiries & Complaint Resolution
- Administrative Support & Task Organization
- Training & Staff Development
- Process Improvement & Efficiency
- Sales Reporting & Data Analysis
- IT Support & Troubleshooting
Languages
English
Native
Swahili
Native
Timeline
Sales coordinator
GULFWAY LUXURY PASSENGER TRANSPORTATION LLC
09.2024 - Current
Administrative assistant
HEART BEAT SPORTS ACADEMY
08.2024 - 10.2024
Customer service representative
JACARANDA INDIAN OCEAN BEACH RESORT
06.2018 - 03.2021
IT Intern
MENENGAI OIL REFINERIES
03.2017 - 08.2017
Bachelor of Business and Information Technology - Business
ST PAUL'S UNIVERSITY
Kenya Certificate of Secondary Education - Certificate
CHESAMISI HIGH SCHOOL
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