HASSAN SAWALHA
Abu Dhabi,UAE
Summary
Dynamic and competitive Service Advisor with a proven track record of consistently exceeding targets. Experienced in enhancing customer satisfaction and operational efficiency, recognized for swiftly resolving complex issues. Skilled in improving service processes to boost client retention, I have successfully led teams to ensure seamless service delivery and foster positive client relationships, contributing to significant improvements in overall service ratings.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Certified Automotive Service Advisor
Emirates Motor Company
Abu Dhabi, UAE
03.2021 - Current
- Exceed sales targets through effective upselling and service recommendations.
- Deliver exceptional customer service to ensure high satisfaction and repeat business.
- Assess customer needs and provide tailored solutions for an enhanced experience.
- Collaborate with technicians for accurate and timely service delivery.
- Foster long-term customer relationships to build loyalty and trust.
Service Officer
Emirates Motor Company
Abu Dhabi
10.2019 - 03.2021
- Act as the main contact for customers, delivering exceptional service and support in automotive maintenance and repairs.
- Assess customer needs and provide tailored solutions in collaboration with technicians.
- Manage service appointments, ensuring smooth communication and workflow.
- Maintain accurate records of customer interactions and service history to enhance operations.
Electrical Sales Engineer
Al Jihad Trading Establishment
Abu Dhabi
09.2018 - 09.2019
- Drive sales of air conditioners and electrical apparatuses by identifying customer needs and providing tailored solutions.
- Build and maintain client relationships.
- Collaborate with technical teams.
Internship trainer
Capital Company for implementing Elevators and Escalator
Nablus
01.2018 - 03.2018
Education
Bachelor's Degree In Mechatronics Engineering -
An-Najah National University
Nablus, Palestine /2013 -
High School Diploma -
Zayed Al Awal Secondary School Academy
Al Ain, UAESkills
- Customer Service Excellence: Strong ability to engage with customers and ensure satisfaction
- Sales Proficiency: Expertise in upselling and driving revenue growth
- Communication Skills: Effective verbal and written communication for client interaction and team collaboration
- Problem Solving
- Relationship Building
Certification
- CERTIFIED MERCEDES BENZ SERVICE ADVISOR, 2022, Dubai, UAE
- PROJECT MANAGEMENT PROFESSIONAL (PMP) TRAINING COURSE, 2017, Nablus, Palestine
Languages
ENGLISH
ARABIC
Personal Information
- Gender: Male
- Nationality: Jordanian
- Marital status: Married
Timeline
Certified Automotive Service Advisor
Emirates Motor Company
03.2021 - Current
Service Officer
Emirates Motor Company
10.2019 - 03.2021
Electrical Sales Engineer
Al Jihad Trading Establishment
09.2018 - 09.2019
Internship trainer
Capital Company for implementing Elevators and Escalator
01.2018 - 03.2018
Bachelor's Degree In Mechatronics Engineering -
An-Najah National University
/2013 -
High School Diploma -
Zayed Al Awal Secondary School Academy
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