HASSAN TAHIR
Dubai
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Sales Supervisor
Ace Hardware
12.2020 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Home Delivery Manager
Ikea
02.2016 - 11.2020
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
- Reviewed established business practices and improved processes to reduce expenses.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Integrated warehouse operations with existing and new business processes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Prospected for leads to build pipeline and convert to sales opportunities.
Home Delivery/Customer Service Specialist
Ikea
01.2014 - 10.2016
- Attended to customers at home and business locations to complete on-site repairs.
- Adhered to and kept team in line with established safety regulations and protocols when working on ladders and operating power tools, providing important protection for personnel and customers.
- Traced faults in circuits and components to isolate failures and remove components.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Developed customer service improvement initiatives to decrease customer wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Sales Specialist
Ikea
01.2012 - 09.2014
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Created and implemented sales strategies to successfully meet company targets.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Trained and mentored new sales representatives.
- Negotiated contracts with clients and developed relationships with key personnel.
- Interacted with approximately 100 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Operations Supervisor
Professional Movers and Packers L.L.C
03.2010 - 01.2012
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Negotiated with distributors to find quality products and best prices.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for 67 employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Customer Service/Sales Executive
Global Link General Land Transport L.L.C
01.2009 - 02.2010
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
Sales Representative
Pak Electronic
02.2006 - 10.2009
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
MBA - Business Administration And Management
Punjab University Lahore Pakistan
Lahore Pakistan07.2008
BBA - Business Administration And Management
Commerce Colledge Gujrat
Gujrat Pakistan 07.2006
Skills
- Sales/Customer service Specialist
- Marketing Skills
- Emotional Intelligent
- Customer Engagement Strategies
- Stock Control
- Managing Budgets
- Team leader
- Time Management
- Microsoft office Expert
- Professional Attitude
- Creative
- Operational Efficiency
- Territory Management
Certification
- Certified Sales Support, Ikea - 2018
- Certified Sales Support, Ikea - 2016
- Level 2 Fire Marshal Training
Languages
English
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Senior Sales Supervisor
Ace Hardware
12.2020 - Current
Home Delivery Manager
Ikea
02.2016 - 11.2020
Home Delivery/Customer Service Specialist
Ikea
01.2014 - 10.2016
Sales Specialist
Ikea
01.2012 - 09.2014
Operations Supervisor
Professional Movers and Packers L.L.C
03.2010 - 01.2012
Customer Service/Sales Executive
Global Link General Land Transport L.L.C
01.2009 - 02.2010
Sales Representative
Pak Electronic
02.2006 - 10.2009
MBA - Business Administration And Management
Punjab University Lahore Pakistan
BBA - Business Administration And Management
Commerce Colledge Gujrat
- Certified Sales Support, Ikea - 2018
- Certified Sales Support, Ikea - 2016
- Level 2 Fire Marshal Training
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