Summary
Overview
Work History
Education
Skills
Languages
Timeline
Certification
National Service
Hassan Alkaabi

Hassan Alkaabi

Information technology
AbuDhabi

Summary

As an IT support officer, I am responsible for providing technical assistance and support to clients and colleagues with computer systems, hardware, or software issues. My role involves troubleshooting, diagnosing and resolving technical hardware and software issues, as well as communicating with customers to provide a high level of customer service. I am also responsible for maintaining network and system security, performing regular backups and updates, and ensuring the smooth running of IT systems. With excellent problem-solving, communication, and interpersonal skills, I am able to work well under pressure and collaborate effectively with team members to achieve business goals.

Experienced IT support officer with strong technical skills, troubleshooting abilities, and excellent communication skills. Adept at providing timely and effective solutions to clients.

Overview

12
12
years of professional experience
11
11
Certificate

Work History

Information Technology Support Officer

Fertil
Abu Dhabi
01.2019 - Current
  • Provide technical support to internal Users, including troubleshooting and resolving hardware and software issues
  • Monitoring and maintaining computer systems and networks

• Monitor and maintain system performance and security

  • Escalate issues to higher levels of technical support as necessary
  • Installed, configured, and maintained computer systems and networks
  • Troubleshot and resolved hardware and software issues
  • Developed and maintained documentation of network infrastructure
  • Coordinated with vendors and suppliers to obtain necessary hardware and software
  • Worked in IT migration Project
  • Involved in server installation and configurations

Electrical Planner DD

ADNOC Fertilizer
01.2012 - 12.2018
  • Establish electrical maintenance plans and strategies to attain and meet production goals in the company
  • Coordinated with other departments and contractors to ensure that electrical systems met project requirements and timelines.
  • Managed project timelines.
  • Keeps track of electrical maintenance records and history for all designated assets.
  • Conducted regular inspections and maintenance of electrical systems, ensuring that they met safety and quality standards.
  • Observes and takes control of all backlogs missed on that day.
  • Establishes all operations for weekly scheduled maintenance procedures
  • Utilizes reliability methodologies to assist and improve maintenance strategies and plans.

Education

Bachelor of Science - Information Systems & Business Solutions

Higher Colleges of Technology (HCT) , Abu Dhabi
12.2017

High School Diploma -

Higher Colleges of Technology (HCT), Fujairah
11.2011

Skills

  • Proven customer service skills, including communication and problem-solving
  • Extensive experience with troubleshooting and resolving technical issues
  • Proficient in all major operating systems, including Windows, Mac OS, and Linux
  • Knowledge of networking and internet protocols
  • Knowledge of computer hardware, including installation and maintenance
  • Ability to work independently and as part of team
  • Excellent organizational and time management skills

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Information Technology Support Officer - Fertil
01.2019 - Current
Electrical Planner DD - ADNOC Fertilizer
01.2012 - 12.2018
Higher Colleges of Technology (HCT) - Bachelor of Science, Information Systems & Business Solutions
Higher Colleges of Technology (HCT) - High School Diploma,

Certification

  • Cloud Management with Microsoft Endpoint Manager (LinkedIn)


  • Microsoft 365 Essential Training for Administrators (LinkedIn)


  • Total CompTIA A+ Certification (220-1001).(Udemy)


  • Desktop IT support Level 1 & 2 in real life (Troubleshooting) - (Udemy)


  • CCNA Routing and Switching (Orient MCT - Management Consulting & Training)


  • CompTIA Security+ (Orient MCT - Management Consulting & Training)


  • Technical Support Fundamentals (Coursera)
  • Designing the Future of Work (Coursera)
  • Better Business Writing in English (Coursera)
  • What is Data Science? (Coursera)


  • Oracle Primavera P6 Planning Software Rel 17 (New Horizons Computer Learning Centers)

National Service

Proudly Served

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Hassan AlkaabiInformation technology