Hatem Abu Hammam

hand Held PC data’s, meters installation and billing issues, dealing the customers in all matters. 

• From April - 2007 held responsible for data entry records regarding meter installation •

 From April - 2011 held responsible for management Assistant 

• Provides a variety of secretarial and administrative duties such as typing, answering telephone calls, distributing all incoming mail, maintaining manual and computerised files personally dealing with straightforward memos, preparing meeting schedules & minutes of meeting. 

• From Jan - 2019 held Responsible for Meter Maintenance Coordinator. 

• Analyzed departmental documents for appropriate distribution and filing. 
• Responded to customer requests via telephone and email and effectively answered questions and inquiries. 
• Developed new process for employee evaluation which resulted in marked performance improvements. 
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
• Execute all assigned tasks and to ensure that these are executed efficiently, accurately and in a timely manner Report on the overall performance and work progress of tasks assigned
• Execute all customer facing transactions in line with ADDC customer strategy resulting in higher satisfaction and timely delivery of services 
•  Address customer needs, problems and requests in a timely manner 
• Ensure the delivery of a world-class customer experience
•  Support the customer focused culture minimizing disruption to impacted customers ensuring customers are kept informed.
• Prepares daily & monthly reports to ensure that daily schedule is followed to track the performance of meter maintenance team and ensure timely resolution for faulty meter issues.
• Maintains fair and equal distribution of work between meter maintenance technicians to ensure uniformity and standardization of work.
• Analyses customer complaints and meter reader reports to identify and resolve meter related issues by coordinating with relevant Department. Coordinates major technical complaints with meter operations team. Provides regular updates till complete resolution.
• Fully aware of the procedures in ADDC