Hatem Joudeh
Dubai
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Overview
15
15
years of professional experience
Work History
Digital Channels Executive
Al Ansari Exchange
Dubai, United Arab Emirates
03.2023 - Current
- Managed high call volume, maintaining professional demeanor and ensuring accurate information was relayed to customers.
- Enhanced team performance by collaborating with colleagues and sharing best practices for effective communication.
- Boosted overall call center efficiency through active participation in quality assurance initiatives and process improvements.
- Consistently met or exceeded sales targets by utilizing persuasive selling techniques and strong product knowledge.
- Excelled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
- Contributed to development of new training materials, resulting in increased employee engagement and productivity.
- Provided exceptional support to peers, assisting with onboarding and coaching new team members for success.
- Reduced average call handle time while maintaining high-quality service through efficient problem-solving skills and attention to detail.
Business Development Specialist
Parts Market
Dubai
01.2022 - 01.2023
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Enhanced brand visibility by designing and implementing innovative marketing campaigns across various platforms.
Account Manager
Geeks
Dubai, United Arab Emirates
05.2019 - 12.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Camp Administrator
Edgo
Iraq
02.2013 - 05.2019
- Improved camp operations by streamlining administrative processes and implementing efficient systems.
- Enhanced camper satisfaction by addressing concerns promptly and developing effective solutions.
- Managed staff schedules, ensuring proper coverage for all camp activities and maintaining a high level of organization.
- Coordinated with various departments to ensure smooth functioning of the camp''s daily routines and special events.
Bank Teller
Bank Of Jordan
Jordan
03.2009 - 01.2013
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Education
Bachelor of Science - Computer Science
University of Jordan
Jordan01.2009
Skills
- CRM Software
- Information tracking
- Quality Assurance
- Training Management
- Coaching and Mentoring
- Reporting skills
- Customer Retention
- Business Development
Additional Information
* Valid UAE Driving License.
* Currently Residing in Dubai.
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Digital Channels Executive
Al Ansari Exchange
03.2023 - Current
Business Development Specialist
Parts Market
01.2022 - 01.2023
Account Manager
Geeks
05.2019 - 12.2020
Camp Administrator
Edgo
02.2013 - 05.2019
Bank Teller
Bank Of Jordan
03.2009 - 01.2013
Bachelor of Science - Computer Science
University of Jordan