Hatim Mohamed
Abu Dhabi
Summary
Innovative and results-driven professional with 10+ years of experience across environmental engineering, data analytics, and operational management. Adept at leveraging AI tools, cloud platforms, and data-driven insights to solve complex business challenges. Proven ability to lead cross-functional teams, optimize digital workflows, and deliver scalable solutions in fast-paced environments. Passionate about sustainability, emerging technologies, and driving impact through continuous learning and strategic execution.
Overview
17
17
years of professional experience
Work History
Technical Analyst
FareHarbor
Sydney
03.2022 - Current
- Resolved software issues by assessing problems and utilizing troubleshooting tools.
- Supported regional teams in executing, managing, and enhancing operational effectiveness.
- Analyzed Stripe transfer cycles and managed dispute payments efficiently.
- Provided insights on product features while suggesting new ideas for product improvements.
- Collaborated with departments including Websites, Affiliates Channel Support, API connectivity, and Builds.
- Developed training materials for staff and clients to improve knowledge transfer.
- Investigated software issues impacting client businesses to ensure reliability.
Business Analyst
Datacom/Service NSW
Sydney
10.2021 - 02.2022
- Tracked and analyzed data using Salesforce Classic and Salesforce Lightning.
- Collaborated with NSW business stakeholders to evaluate grant applications.
- Investigated Covid-19 Business Support Packages applications to detect fraud.
- Organized and prioritized tasks to achieve service goals efficiently.
Insights Analyst
Menulog
Macquarie Park
06.2021 - 10.2021
- Extracted and analyzed data from databases utilizing Excel.
- Generated daily, weekly, and monthly reports using Excel and Google Sheets.
- Provided efficient and knowledgeable service for routine inquiries and complaints.
- Researched resolutions, coordinated with departments, and responded to customers via phone and email.
Digital Case Manager
Optus
01.2018 - 05.2021
- Collected and processed large volumes of customer data with high accuracy to drive growth.
- Created weekly reports for team leaders, enhancing visibility into customer data insights.
- Developed tables and graphs using Tableau to visualize data trends and support decision-making.
- Collaborated with project members to identify issues and implement proactive solutions.
Civil & Environmental Engineering Intern
Ajman Municipality
09.2015 - 05.2016
- Conducted environmental site assessments and recommended effective remediation strategies.
- Designed systems and components to minimize environmental impact.
- Inspected municipal and industrial facilities for compliance with local environmental regulations.
- Prepared, reviewed, and updated comprehensive environmental investigation reports.
Data Analyst
Ajman Municipality
02.2008 - 12.2010
- Spearheaded data entry operations during the real estate data migration process.
- Monitored database updates and ensured all entries were accurate.
- Evaluated source documents to identify necessary information for data entry.
- Organized and verified digital input data against original documents to maintain integrity.
- Executed data entry tasks with precision and efficiency.
Education
Data Analysis With Python & Pandas - Python
Project
Tableau A-Z: Hands-On Tableau Training for Data Science - Tableau
Project
Google Data Analytics Professional Certificate - Information Technology
Google
United States Of America01-2020
Bachelor of Science - Civil & Environmental Engineering
University of Petronas
2016
Skills
- Analytical skills
- Data management and evaluation
- Report writing and creation
- Case management
- Tableau proficiency
- PEGA, Zendesk, and Salesforce expertise
- Communication skills
- Problem-solving abilities
- Staff training and education
- Team collaboration and individual work
- Deadline-driven performance
- Customer orientation
- Microsoft Office proficiency
Timeline
Technical Analyst
FareHarbor
03.2022 - Current
Business Analyst
Datacom/Service NSW
10.2021 - 02.2022
Insights Analyst
Menulog
06.2021 - 10.2021
Digital Case Manager
Optus
01.2018 - 05.2021
Civil & Environmental Engineering Intern
Ajman Municipality
09.2015 - 05.2016
Data Analyst
Ajman Municipality
02.2008 - 12.2010
Google Data Analytics Professional Certificate - Information Technology
Google
Bachelor of Science - Civil & Environmental Engineering
University of Petronas
Data Analysis With Python & Pandas - Python
Project
Tableau A-Z: Hands-On Tableau Training for Data Science - Tableau
Project
Similar Profiles
David RamirezDavid Ramirez
TEAM LEAD - ACCOUNT MANAGER (SAAS) at FareHarborTEAM LEAD - ACCOUNT MANAGER (SAAS) at FareHarbor
Brady AndersonBrady Anderson
Senior Enterprise Account Executive at FareHarborSenior Enterprise Account Executive at FareHarbor
Sanjay BhandariSanjay Bhandari
Senior Technical Product Specialist at Fareharbor Pty LtdSenior Technical Product Specialist at Fareharbor Pty Ltd
Mohamed Ismail MamdiMohamed Ismail Mamdi
Fraud Analyst at Al Maryah Community BankFraud Analyst at Al Maryah Community Bank
SOFIA AMHARECHSOFIA AMHARECH
Executive Customer relation at ADNOC DistributionExecutive Customer relation at ADNOC Distribution