Hawa Ibrahim
Abu Dhabi
Summary
Detail-oriented team player with exceptional organizational skills. Proven ability to effectively manage and prioritize multiple projects simultaneously, ensuring a high level of accuracy in all tasks. Adept at collaborating with cross-functional teams to achieve shared goals and deliver exceptional results. Committed to continuous improvement and always seeking opportunities to enhance efficiency and streamline processes.
Overview
9
9
years of professional experience
Work History
Business Support Administrator -Branches
Abu Dhabi Islamic Bank
Abu Dhabi
01.2019 - Current
- Improved overall business efficiency by streamlining processes and implementing innovative solutions.
- Developed complete business plans and operational strategies for new and existing business
- Provided reporting for forecast analysis and reporting in support of decision-making.
- Oversee HR functions, including hiring, training, and administering employee policies
- Acting as a link between different departments within an organization.
- Managing and coordinating administrative tasks for efficient operation of a business.
- Planning and arranging meetings, preparing agendas and ensuring all necessary materials are available
- Analyzing and interpreting financial data and reports.
- Ensuring adherence to business policies and procedures for operational efficiency
- Evaluate and enhance employee performance (Monthly &Yearly)
- Coordinated staff training programs to enhance employee skill sets and overall job performance levels.
- Assisted in employee onboarding processes, contributing to an improved new hire experience.
- Coordinated office events, seminars and meetings for staff.
E-Banking Support Agent
Abu Dhabi Islamic Bank
Abu Dhabi
01.2018 - 12.2018
- Assisted customers in online banking enrollment,
- Processed E-Statement requests online
- Developed and enhanced services on Mobile banking App,
- Supported technical issues related to Mobile App & internet banking.
- Prepare SMS camping for customers (promotion ,installment postpone, etc....)
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Testing user of new features in Mobile App
Hr Training Coordinator
Abu Dhabi Islamic Bank
Abu Dhabi
08.2015 - 12.2017
- Mapped out annual training plans, designed and developed training programs
- Conducted training needs assessments,
- Maintained training records, and researched new training methods.
- Aligned training initiatives with organizational goals
- Created customized career development plans tailored to individual.
- Track and create reports on Training outcomes
- Arrange internship training for university students .
- Work in preparing contracts for sponsorship
- Conducted regular assessments of employee competencies
- Generate reports on Monthly & Yearly basis
- Manage Training Schedules(Monthly & Quraterly)
Education
Bachelor of Science in Banking & Finance -
Emirates Institute For Banking & Financial Studies
Abu Dhabi, United Arab Emirates01.2020
Diploma - Banking And Finance
Al Khwarizmi Interntional Collage
Abu Dhabi, United Arab Emirates06.2015
Skills
- Adaptability
- Decision Making Skills
- Critical Thinking Skills
- Management Skills
- Active Listening
- Empathy
- Administrative
- Problem-Solving
- Teamwork
- Goal Setting
- Written Communication
- Administrative Support
Languages
Arabic
English
Personal Information
- Date of Birth: 02/28/91
- Nationality: Sudan
- Marital Status: Single
Timeline
Business Support Administrator -Branches
Abu Dhabi Islamic Bank
01.2019 - Current
E-Banking Support Agent
Abu Dhabi Islamic Bank
01.2018 - 12.2018
Hr Training Coordinator
Abu Dhabi Islamic Bank
08.2015 - 12.2017
Bachelor of Science in Banking & Finance -
Emirates Institute For Banking & Financial Studies
Diploma - Banking And Finance
Al Khwarizmi Interntional Collage