Haya AL Ftayh
Dubai ,UAE
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Senior Sales Associate
Azadea Group-Mango shop-Dubai mall
Dubai
03.2025 - Current
- Achieved high customer satisfaction ratings through exceptional sales service delivery.
- Trained junior staff members, enhancing their product knowledge and sales skills.
- Managed customer complaints effectively, restoring confidence in our products and services.
- Upsell or cross-sell based on customer needs.
- Meet or exceed sales targets and KPIs
- Monitor inventory, restocking, and ensure displays are up to standard.
- Support the team in adapting to unexpected challenges or changes.
- Assist with tracking sales performance and customer feedback.
Merchandiser
Azadea Group - Mango shop
Dubai
12.2023 - Current
- Arrange clothing and accessories in an appealing and organized way to attract customers
- Ensure visual merchandising standards (displays, mannequins, signage) are consistently maintained
- Rotate stock to highlight new arrivals, promotions, or seasonal items
- Monitor stock levels and ensure popular sizes and styles are replenished
- Coordinate with the stockroom team to manage inventory efficiently
- Analyze sales data to understand customer preferences and adjust displays or stock accordingly
- Maintain a clean, tidy, and well-organized sales floor
- Ensure that displays and mannequins are clean, undamaged, and styled correctly
Sales Associate
Azadea group
Dubai
12.2022 - 06.2023
- Ensure high levels of customer satisfaction through excellent sales service
- Follow and achieve department sales goals on a monthly, quarterly, and yearly basis
- Remain knowledgeable about products offered and discuss available options with customers
- Team up with co-workers to ensure proper customer service
- Assess customer needs and provide assistance and information on product features
- Welcome customers to the store and respond to their queries
- Comply with inventory control procedures
Customer service & agents trainer
Armada Group
Kuwait
03.2020 - 10.2022
- Informing customers about product or service issues
- Engaging with customers by monitoring and responding to their comments and messages
- Creating support tickets, responding to them, and closing them once the tasks are completed
- Answering customer questions in real time via live chat to encourage and reassure potential buyers by providing human support
- Guiding customers through the sales process
- Responding to both positive and negative reviews
- Smoothly handling exchanges and cancellations
- Performing any other necessary tasks to ensure customer satisfaction
- Training new employees and following up on key tasks until they successfully complete the operational period
Education
Engineer's degree - Petrochemical Engineering
Albaath University
Syria-Homs 01.2014 - 01.2020
Skills
- Product knowledge
- Visual merchandising
- Team supervision
- Data analysis
- Inventory management
- Customer feedback
- Staff training
- Complaint handling
Languages
Arabic
Fluent
English
Fluent
Timeline
Senior Sales Associate
Azadea Group-Mango shop-Dubai mall
03.2025 - Current
Merchandiser
Azadea Group - Mango shop
12.2023 - Current
Sales Associate
Azadea group
12.2022 - 06.2023
Customer service & agents trainer
Armada Group
03.2020 - 10.2022
Engineer's degree - Petrochemical Engineering
Albaath University
01.2014 - 01.2020
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