Haya AL Ftayh
Dubai ,UAE
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Senior Sales Associate
Azadea Group-Mango shop-Dubai mall
Dubai
03.2025 - Current
- Achieved high customer satisfaction ratings through exceptional sales service delivery.
- Trained junior staff members, enhancing their product knowledge and sales skills.
- Managed customer complaints effectively, restoring confidence in our products and services.
- Upsell or cross-sell based on customer needs.
- Meet or exceed sales targets and KPIs
- Monitor inventory, restocking, and ensure displays are up to standard.
- Support the team in adapting to unexpected challenges or changes.
- Assist with tracking sales performance and customer feedback.
Merchandiser
Azadea Group - Mango shop
Dubai
12.2023 - Current
- Arrange clothing and accessories in an appealing and organized way to attract customers
- Ensure visual merchandising standards (displays, mannequins, signage) are consistently maintained
- Rotate stock to highlight new arrivals, promotions, or seasonal items
- Monitor stock levels and ensure popular sizes and styles are replenished
- Coordinate with the stockroom team to manage inventory efficiently
- Analyze sales data to understand customer preferences and adjust displays or stock accordingly
- Maintain a clean, tidy, and well-organized sales floor
- Ensure that displays and mannequins are clean, undamaged, and styled correctly
Sales Associate
Azadea group
Dubai
12.2022 - 06.2023
- Ensure high levels of customer satisfaction through excellent sales service
- Follow and achieve department sales goals on a monthly, quarterly, and yearly basis
- Remain knowledgeable about products offered and discuss available options with customers
- Team up with co-workers to ensure proper customer service
- Assess customer needs and provide assistance and information on product features
- Welcome customers to the store and respond to their queries
- Comply with inventory control procedures
Customer service & agents trainer
Armada Group
Kuwait
03.2020 - 10.2022
- Informing customers about product or service issues
- Engaging with customers by monitoring and responding to their comments and messages
- Creating support tickets, responding to them, and closing them once the tasks are completed
- Answering customer questions in real time via live chat to encourage and reassure potential buyers by providing human support
- Guiding customers through the sales process
- Responding to both positive and negative reviews
- Smoothly handling exchanges and cancellations
- Performing any other necessary tasks to ensure customer satisfaction
- Training new employees and following up on key tasks until they successfully complete the operational period
Education
Engineer's degree - Petrochemical Engineering
Albaath University
Syria-Homs 01.2014 - 01.2020
Skills
- Product knowledge
- Visual merchandising
- Team supervision
- Data analysis
- Inventory management
- Customer feedback
- Staff training
- Complaint handling
Languages
Arabic
Fluent
English
Fluent
Timeline
Senior Sales Associate
Azadea Group-Mango shop-Dubai mall
03.2025 - Current
Merchandiser
Azadea Group - Mango shop
12.2023 - Current
Sales Associate
Azadea group
12.2022 - 06.2023
Customer service & agents trainer
Armada Group
03.2020 - 10.2022
Engineer's degree - Petrochemical Engineering
Albaath University
01.2014 - 01.2020
Similar Profiles
MAHMOUD SABRYMAHMOUD SABRY
Store Team Leader (Acting store supervisor) at Dubai Mall, Nike GMG GroupStore Team Leader (Acting store supervisor) at Dubai Mall, Nike GMG Group
Ashan CabralAshan Cabral
Sales Representative at Dubai Audio, Business Bay | Dubai Audio, Dubai Hills MallSales Representative at Dubai Audio, Business Bay | Dubai Audio, Dubai Hills Mall
Isaiah WilfordIsaiah Wilford
Receiving & Stock Associate at Brea Mall MangoReceiving & Stock Associate at Brea Mall Mango
Anoj Kumar SinghAnoj Kumar Singh
Administrative assistant at Global media Insight FzcAdministrative assistant at Global media Insight Fzc
GANESH SIVARAMAKRISHNANGANESH SIVARAMAKRISHNAN
Project Manager – Compliance & Risk Technology at RAKBANK PJSCProject Manager – Compliance & Risk Technology at RAKBANK PJSC