Overview
Work history
Education
Skills
Languages
Timeline
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Haya AL Ftayh

Haya AL Ftayh

Dubai ,UAE

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work history

Senior Sales Associate

Azadea Group-Mango shop-Dubai mall
Dubai
03.2025 - Current
  • Achieved high customer satisfaction ratings through exceptional sales service delivery.
  • Trained junior staff members, enhancing their product knowledge and sales skills.
  • Managed customer complaints effectively, restoring confidence in our products and services.
  • Upsell or cross-sell based on customer needs.
  • Meet or exceed sales targets and KPIs
  • Monitor inventory, restocking, and ensure displays are up to standard.
  • Support the team in adapting to unexpected challenges or changes.
  • Assist with tracking sales performance and customer feedback.

Merchandiser

Azadea Group - Mango shop
Dubai
12.2023 - Current
  • Arrange clothing and accessories in an appealing and organized way to attract customers
  • Ensure visual merchandising standards (displays, mannequins, signage) are consistently maintained
  • Rotate stock to highlight new arrivals, promotions, or seasonal items
  • Monitor stock levels and ensure popular sizes and styles are replenished
  • Coordinate with the stockroom team to manage inventory efficiently
  • Analyze sales data to understand customer preferences and adjust displays or stock accordingly
  • Maintain a clean, tidy, and well-organized sales floor
  • Ensure that displays and mannequins are clean, undamaged, and styled correctly

Sales Associate

Azadea group
Dubai
12.2022 - 06.2023
  • Ensure high levels of customer satisfaction through excellent sales service
  • Follow and achieve department sales goals on a monthly, quarterly, and yearly basis
  • Remain knowledgeable about products offered and discuss available options with customers
  • Team up with co-workers to ensure proper customer service
  • Assess customer needs and provide assistance and information on product features
  • Welcome customers to the store and respond to their queries
  • Comply with inventory control procedures

Customer service & agents trainer

Armada Group
Kuwait
03.2020 - 10.2022
  • Informing customers about product or service issues
  • Engaging with customers by monitoring and responding to their comments and messages
  • Creating support tickets, responding to them, and closing them once the tasks are completed
  • Answering customer questions in real time via live chat to encourage and reassure potential buyers by providing human support
  • Guiding customers through the sales process
  • Responding to both positive and negative reviews
  • Smoothly handling exchanges and cancellations
  • Performing any other necessary tasks to ensure customer satisfaction
  • Training new employees and following up on key tasks until they successfully complete the operational period

Education

Engineer's degree - Petrochemical Engineering

Albaath University
Syria-Homs
01.2014 - 01.2020

Skills

  • Product knowledge
  • Visual merchandising
  • Team supervision
  • Data analysis
  • Inventory management
  • Customer feedback
  • Staff training
  • Complaint handling

Languages

Arabic
Fluent
English
Fluent

Timeline

Senior Sales Associate

Azadea Group-Mango shop-Dubai mall
03.2025 - Current

Merchandiser

Azadea Group - Mango shop
12.2023 - Current

Sales Associate

Azadea group
12.2022 - 06.2023

Customer service & agents trainer

Armada Group
03.2020 - 10.2022

Engineer's degree - Petrochemical Engineering

Albaath University
01.2014 - 01.2020

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Haya AL Ftayh