Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haya Alzeer

Dubai

Summary

Cybersecurity specialist with over 9 years of experience in customer success, pre-sales, and technical consulting across EMEA. Currently leading customer success for Cisco’s User Protection Suite, enabling enterprises to strengthen their identity and access security posture. Previous experience includes pre-sales engineering and hands-on work with Cisco End-to-End Security Portfolio. Proven track record of driving product adoption, managing high-value IT security projects, and delivering impactful customer workshops. Strong technical foundation in IP networking, and API integrations, combined with excellent leadership, presentation and stakeholder engagement skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Customer Success Specialist – Cybersecurity

Cisco
11.2023 - Current
  • Lead customer success strategy for Cisco User Protection Suite (Duo MFA, Secure Access, Identity Services Engine – ISE) across enterprise accounts.
  • Partner with CISOs, security architects, and IT leaders to drive security adoption, renewals, and expansion, ensuring measurable business outcomes.
  • Conduct executive business reviews (EBRs) and deliver technical workshops showcasing Cisco’s Zero Trust and identity-first security capabilities.
  • Collaborate with technical sales teams on solution positioning and integration opportunities to support pre-sales cycles.

Customer Success Specialist – Cybersecurity (EMEA)

Cisco
09.2021 - 11.2023
  • Guided customers through complex deployments of Duo Zero Trust reducing authentication risks and strengthening compliance.
  • Drove cross-functional collaboration with sales and product teams to identify upsell opportunities in endpoint protection, access control, and threat response solutions.
  • Delivered technical enablement sessions on identity and access control best practices for security and IT teams across multiple industries.

Regional Account Manager

Odoo
04.2021 - 08.2021
  • Conducted solution discovery and technical qualification, mapping customer business challenges to security and IT solutions.
  • Partnered with pre-sales engineers to present tailored demonstrations, helping close high-value SaaS security and ERP opportunities.
  • Achieved regional sales targets by developing strategic plans and executing effective account management practices.

Innovation Systems Engineer (Pre-Sales)

Cisco
08.2017 - 11.2020
  • Designed and demonstrated integrated Cisco security solutions (NGFW, SNA, Secure Endpoints, ISE, Duo) at the Cisco Innovation & Experience Center.
  • Delivered customer workshops on cybersecurity, cloud-native solutions, and API integrations, influencing enterprise buying decisions.
  • Supported regional sales teams in technical solution co-creation with customers and partners, driving new revenue opportunities.

Associate Systems Engineer (Pre-Sales)

Cisco
08.2016 - 07.2017
  • Completed the Cisco Sales Associates Program (CSAP), gaining hands-on technical sales experience across Cisco Security, Networking, and Collaboration portfolios.
  • Supported pre-sales activities including proof-of-concepts, solution demos, and security design workshops for enterprise customers.

Education

Bachelor of Science - Computer Engineering

American University of Sharjah
Sharjah, United Arab Emirates
01-2016

Skills

  • Cisco Security: Duo, Secure Access, ISE, NGFW, Secure Endpoint, Umbrella DNS, SNA
  • Cybersecurity Domains: IAM, Zero Trust, MFA, EDR, Threat Detection, Content Security (Web/Email/DNS)
  • Technical: Unix/Linux, TCP/IP networking, Python, REST APIs, Prompt Engineering (AI)
  • Pre-Sales & Customer Success: Solution demos, PoCs, technical workshops, executive presentations, adoption strategy
  • Leadership & Communication: Team mentoring, cross-functional collaboration, stakeholder engagement, strong presentation skills

Certification

  • CISSP – Certified Information Systems Security Professional (ISC²)
  • CC - Cybersecurity Certificate (ISC²)
  • Cisco Certified Networking Professional (R&S)
  • Cisco Certified DevNet Associate
  • Cisco Business Architecture Analyst
  • AWS Certified Solutions Architect
  • Generative AI – Blue Belt Certificate
  • Cisco Aspiring Leaders Program
  • JUMP Women Leadership Program

Timeline

Senior Customer Success Specialist – Cybersecurity

Cisco
11.2023 - Current

Customer Success Specialist – Cybersecurity (EMEA)

Cisco
09.2021 - 11.2023

Regional Account Manager

Odoo
04.2021 - 08.2021

Innovation Systems Engineer (Pre-Sales)

Cisco
08.2017 - 11.2020

Associate Systems Engineer (Pre-Sales)

Cisco
08.2016 - 07.2017

Bachelor of Science - Computer Engineering

American University of Sharjah

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Haya Alzeer