Haya Dalileh
Dubai
Summary
Ambitious, energetic team player, "Can-do" Attitude. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Competent leader with proven ability to develop creative, effective, and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships.
Overview
8
8
years of professional experience
Work History
Sales Advisor
Eva Real Estate
07.2023 - Current
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed good relationships by providing exceptional customer service.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
Real Estate Portfolio Manager
MSK L.L.C
01.2023 - 06.2023
- Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determine clients' needs and financial abilities to propose solutions that suit them
- Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
- Perform comparative market analysis to estimate properties' value
- Display and market real property to possible buyers
- Maintain and update listings of available properties
- Remain knowledgeable about real estate markets and best practices.
Customer Service Controller
AlBaraka Bank
01.2021 - 01.2022
- Lead, motivate, and develop staff, solve client's problems
- Review all data processed by the department staff
- Arrange monthly & annual plan in coordination with the branch manager to attract new customers
- Prepare Daily / Monthly reports to submit to the Branch Manager.
Customer Service Agent
AlBaraka Bank
01.2019 - 01.2021
- Supporting customers by providing helpful information
- Answering questions, Using Excellent verbal and written communication for assisting with customer inquiries
- Taking ownership of customers issues and following problems through to resolution.
Head teller
AlBaraka Bank
01.2017 - 01.2019
- Lead a team of tellers in providing exceptional customer service
- Ensuring that all transactions are completed accurately and efficiently
- Balance the vault and ATM machines
- Resolve customer complaints.
Public Relation Officer
Sari L.L.C
01.2016 - 01.2017
- Develop PR campaigns and media relations strategies
- Edit and update promotional material and publications (brochures, videos, social media posts etc.)
- Organize PR events (e.g
- Open days, press conferences) and serve as the company's spokesperson
- Seek opportunities for partnerships, sponsorships and advertising
- Track media coverage and follow industry trends
- Prepare and submit PR reports
- Manage PR issues.
Education
Msc in banking and finance -
Tishreen University
Lattakia, SyriaBachelor of banking and finance -
Faculty of Economics, Tishreen University
Lattakia, SyriaSkills
- MS OFFICE EXPERT
- CRM FRIENDLY USER
- Product Demonstrations
- Sales Experience
- Customer Service Experience
- Multitasking
- Product knowledge
- Strong communication
- Pipeline management
- Goal setting
- Attention to detail
- Client Service
- Sales Closing
- Product and Service Knowledge
- Cash Handling
Languages
ARABIC
ENGLISH
Info
Dubai, United Arab Emirates, +971 568336055, haya.dalileh@gmail.com, 09/30/92, Syrian
Extracurricular Activities
Gender-Based Violence Member, Mosaic for Human Relief and Development (NGO), Lattakia, Syria, 2015 - 2022, Being responsible for all aspects of project implementation, including the preparation, planning, organization, coordination, and relations with members of the protection sector and local and international partners., Documentation for all the steps to implement the project
Timeline
Sales Advisor
Eva Real Estate
07.2023 - Current
Real Estate Portfolio Manager
MSK L.L.C
01.2023 - 06.2023
Customer Service Controller
AlBaraka Bank
01.2021 - 01.2022
Customer Service Agent
AlBaraka Bank
01.2019 - 01.2021
Head teller
AlBaraka Bank
01.2017 - 01.2019
Public Relation Officer
Sari L.L.C
01.2016 - 01.2017
Msc in banking and finance -
Tishreen University
Bachelor of banking and finance -
Faculty of Economics, Tishreen University
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