HAYA RASHED AL ALI
Abu Dhabi,UAE
Summary
Dynamic professional with expertise in Microsoft Office, Adobe Photoshop, PTC Creo, and C++. Proven track record in leading projects to successful completion through effective communication and leadership skills. Proficient in STK, GMAT, and Arena Simulation, delivering innovative solutions that enhance operational efficiency. Focused on leveraging technical skills to drive career growth in challenging environments.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work history
Patient Experience Team Leader
Amana Healthcare
Abu Dhabi
2022.11 - 2026.01
- Leading and supervising Patient Experience teams
- Managing escalations and complex patient cases
- Coordinating with clinical and operational leaders
- Monitoring compliance, audits, and quality indicators
- Coaching and supporting team development
- Handled and resolved high-risk and escalated patient complaints, maintaining patient satisfaction and trust.
- Ensured 100% compliance with patient experience documentation, consents, and appropriate escalations
Patient Experience Officer
Amana Healthcare
Abu Dhabi
2020.10 - 2022.11
- Handling patient and family concerns
- Conducting daily clinical meetings and huddles
- Supporting patient satisfaction initiatives
- Participating in audits and regulatory documentation
- Managed and followed up on 30 patient and family cases daily, ensuring timely resolution and clear communication
- Facilitated smooth communications between departments for better coordination.
System Engineer Intern
UAE Space Agency
Abu Dhabi
2018.03 - 2020.09
- Worked in MeznSat project, First satellite built by students
- Simulating data using GMAT and STK programs
- Assisted in data analysis tasks for improved business
- Developed technical manuals, enhancing user understanding of systems
Education
Bachelor of Science - Industrial Engineering
American University
Ras Al KhaimahSkills
- Microsoft Office
- Adobe Photoshop
- PTC Creo
- C
- STK
- GMAT
- Arena Simulation
- Communication excellence
- Leadership proficiency
LANGUAGES
Arabic (Fluent)
English (Fluent)
Accomplishments
- UAE Women’s Conference for Innovation and Excellence Award – Ministry of Interior
- Mohammed Bin Rashid Youth Council Member
- Minds on a Mission Workshop Participant
- AURAK IISE Chapter Member
References
References available upon request.
Timeline
Patient Experience Team Leader
Amana Healthcare
2022.11 - 2026.01
Patient Experience Officer
Amana Healthcare
2020.10 - 2022.11
System Engineer Intern
UAE Space Agency
2018.03 - 2020.09
Bachelor of Science - Industrial Engineering
American University